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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Very easy and efficient loved how conventional and convenient it was
Hi Sheena,
Thank you for your review. We're happy to hear that you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The experience was good but the results sucked. Didn't offer any information
Hi Bruce,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Still investigating validity of this detailed information.
Hi Glen,
Thank you for taking the time to give us a review. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The 7 day unlimited search option is nothing more than a generic window sticker when the vehicle is new. It shows you nothing in regards to the specific vehicle for the VIN number entered. Save your money and time and stick to Carfax, it's reliable and easy to read, InfoTracer is a rip off.
Hello Jamie,
We're sorry to hear that you're not satisfied with the report you got on the site. I can see that you've already reached out to customer service and we sent a custom report. I hope that we were able to provide what you needed this time. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Debra,
Thank you for this fantastic review. We're happy to hear that you find our service easy to use and inexpensive. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Super helpful and timely with solving my problem. Very satisfied and great support person.
Hi John,
We're happy to hear that you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was very pleased with Sey she was very professional and patience and very informative.
I wish there was more people like her in the world
Your company do really have a gem. Thank you so much Paul Thompson
Hi Paul,
Thank you for your review. I'm happy to hear that you're satisfied with Sey's assistance. I'll make sure she reads your comment; this will surely make her day. If you need further help, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
None is a bad thing but it doesn't work for you tomorrow and tomorrow morning and I can do that until I can find a
Hi Karen,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not much information - the person he/she is using to be scammed is widely used, so expected a bit more info
Hi Shelley,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Mike,
Thank you for this excellent review. We're happy to hear that you're satisfied with the service. We work hard to meet expectations like you, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Please cancel my membership. It worked to my satisfaction and I no longer need it. Thank you!
Hi Wayne,
We're happy you're satisfied with the service. I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You claimed it would have owner title information and this is not listed. Inwant my money back, this is a scam
Hi Meredith,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Danny,
We're happy to hear that you loved the information you received and that you will be recommending us to others. The whole team will be glad to hear what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. If you need further assistance, please let us know.
Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking to see Owns the vehicle all that information I could get on my own by looking at the car and getting the Vin number
Hi Ralph,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I entered an email and was told there was information. I paid and there was no information
Hi Jay,
We sincerely apologize if we were not able to meet your expectations. Rest assured, we will be improving our services in the future. Upon checking, I can see that you've reached out to customer service, and we have processed a refund and canceled your account. Please expect the funds to reflect in 3 to 5 business days.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told by signing up I would get the information I wanted... not that I now needed to buy a premium report. This sucks
Hello Samantha,
We sincerely apologize if you could not get the information you needed on the site. Please note that premium reports are just optional add-ons. We can still help you out at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I absolutely know that this person is married and this says he is not. This seems like a scam website. I wouldn't have a problem if I didn't pay for this service but I did pay and you have inaccurate information. I'd like my money back!
Hi John,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was fast and easy, but I was not looking for a contract. Just needed a report.
Hello Teresia,
We're happy to hear that you find our site quick and easy to use. I've checked your account and can confirm that it has been canceled. Rest assured, our company will no longer bill you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great perfect exactly what I needed thank you for everything. Found exactly what I was looking for
Hi Danielle,
That's terrific news! We're happy you were able to find what you were looking for. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hope,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315