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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Paid $2.95 and all I got was trim details when I was expecting to find the owner contact details after he hit my car and won't respond to the insurers calls.
My experience brought me peace. My representative was able to help me with all my requests. The representative was very kind, patient and resourceful. I highly recommend this service. Thank you so much.
Hello Lynn,
Your review is highly appreciated, and thank you for the recommendation! We're happy to hear that you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was a breeze to process my request. I scheduled the call-back, and the agent called me within minutes. Extremely helpful and friendly.
Hi Felipe,
Thank you for sharing your experience with us! We're happy to hear that you're satisfied with customer service. We always value our customers' experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for owner info based on a VIN. Paid the $3, and didn't get the most important piece of info I was looking for. Complete waste of $3.
Hello Jonathan,
Thank you for taking the time to leave us a review. We sincerely apologize if the owner of the VIN you were searching for is not available. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was great and found what I was looking for. The service was quick and very helpful.
Hello Jay,
Thank you for sharing your experience with us! We are happy that you are satisfied with the service and the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said criminal record, all I got was traffic. Traffic is totally different.
Hello Patrick,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website falsely tells you a report is available and once you pay the information is not there. The information that you can find is easily done for free on Google and most of it is incorrect.
Hello Amanda,
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters.
To learn more about our service, you may visit this link: https://infotracer.com/faq/
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information paid for is completely useless and unrelated to the name and birthdate I submitted
Hello Lisa,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was very helpful in obtaining the information needed
Hello Bernika,
Your review is highly appreciated! We’re happy that you are satisfied with our service. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. You may also contact us at [email protected].
Have a great day ahead, and stay safe always!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough info is give the you want me to pay more to get more info
Hi Allen,
We sincerely apologize if you could not find the information you were looking for. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave me no information that was useful at all. I did this on a close friend of mine he's had the number for a very long time nothing was accurate
Hello Anna,
We appreciate your feedback, and we’re sorry to hear that you were not satisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Couldn't find what I was looking for. I would like my account cancel. Thank you
Hi Monique,
We appreciate your feedback, and we’re sorry to hear that you were not satisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We can confirm that your account is canceled. Rest assured, our company will no longer bill you.
I would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not much info and arrest records below my subject, unrelated to him. Confusing to me.
Hello Mike,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found my biological father's info and whereabouts fairly quickly. Only thing that wasn't that great way that I want able to use this info to contact him over the phone. Other than that I say it's an amazing thing here being able to find anyone you want too. But could also be dangerous and quit frightening to think about how easy someone could hunt you down with negative intentions instead of positive ones. But such is life right?
Hello Jordan,
We appreciate your feedback and are happy to hear that you found your biological father. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder. We hope that you will also recommend us to others.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use and very straightforward! Definitely a good source.
Hello Kalen,
Your review is highly appreciated! We are happy that you find the site easy to use and that the reports we provided are straightforward. We always put the satisfaction of our consumers first, and we are happy that we were able to deliver that!
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My search for a deceased individual who passed away in either 2017 or 2018 in Hermosa Bch, CA. I'm seeking the exact death date and your records have turned up bumpkiss...
Hello Gerald,
We appreciate your feedback, and we're sorry to hear that you could not find the information needed. We want to turn things around and assist you in getting the data you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is more unrelated data than actual relevant data in the results
Hello Amy,
We appreciate your feedback, and we’re sorry to hear that you were not satisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Be good to click on fields and go straight to them ie date of birth. Or being able to add filters to search like date of birth.
Hello Kirsty,
We appreciate your feedback and are sorry you were dissatisfied with the site. Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future.
If you need anything else, please feel free to contact us anytime. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You said the report would include the actual owner. That's what I need not the vehicle specs.
Hello Simon,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and processed a refund of $4.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Most of the information found online was good and useful
Hi Patrick,
Thank you for your review. We're happy you find our service good and useful. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donald,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you've reached out to customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315