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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Chris with was very professional, helpful and courteous. He issued a credit to my account in a very timely and swiftly manner
Hello Rona,
Thank you for taking the time to give us a review. We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So no last name
No address just lat/long
All your stupid warnings and signatures for that little tiny bit of information is just pitiful. I probably could've got that myself just by calling the goddamn number. And I did not give you five stars I gave you 1. Star I gave you one star. The only five star efficiency you have is getting my money.
Hi Christopher,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You said that you had a report and charged me $3 and then revealed that you actually had no information at all
Hello Kelly,
We appreciate your feedback and are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very upbeat and friendly, professional and helpful
Hi London,
Thank you for taking the time to give us a review. We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Madison was extremely helpful, knowledgeable and made me and my order feel important.
Hello Gift,
Thank you for sharing this wonderful experience. We're happy you had a pleasant experience talking with Madison. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was charged for account before 7 day trial was finished
Hello Jarred,
Thank you for taking the time to leave us a review. As per checking the account, you signed up around 2:30 PM on November 30. That is why you were charged last December 07,2022, at 3:00 PM.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just a few words to say how helpful, friendly and profesional the agent was on the phone with me. She answered all my questions in a very clear way. Thank you.
Hi Wallys,
Your review is highly appreciated! We're happy that you were satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you Infotracer for helping me identify the source of a chain of e-mails!
Hello Keri,
Thank you for your review! We're happy you found the information you needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Giezel is totally Awesome.So patient and knowledgeable.
I will certainly use again if the need arises. Hopefully I can speak to Giezel.
Keep her and she deserves a Raise_$_
Hello Jann,
Wow! Thank you for your kind words! We're happy you're satisfied with the assistance you received from Giezel. We'll ensure she reads your review; this will make her day. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misled into believing I was paying to see vehicle owner information
Hello Michael,
Thank you for taking the time to leave us a review. We sincerely apologize if the owner information of the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured, we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Carl was amazing and helped me quickly and accurately with what I was searching for online. He was patient and attentive to my needs.
Hi Bianca,
Your review is highly appreciated! We're happy that you were satisfied with our service and the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others!
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just signed up for trial period and already getting charged left and right for premium reports that I can get on been verified. I wanted this to work but I'm getting hit with one fee after another
Hello Patty,
Thank you for taking the time to give us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was unaware of the payments getting deducted every month on my credit card but the technical team helped me cancel my account and also help me in getting the refund of previous 2 months.
Hello Razzaq,
Your review is highly appreciated! We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for the owner of thr tag I submitted. And it did not give me it
Hi Linnea,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need to know the persons name with that plate number
Hi Tom,
We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the report only for it to not show me what I was looking for anymore. It only shows me the features of the truck and the title information or sales information to no longer be shown but tell me to buy the premium report.
Hello April,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Upon checking, I can see that you've already contacted customer service and requested a report on your search. One of our researchers will get back to you within the day. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use and understand. Will definitely use again!
Hi Robert,
We're happy you found the information you needed. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No helpful information, like who owns the vehicle i looked up
Hello Nathan,
Thank you for taking the time to leave us a review. We sincerely apologize if the owner information of the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured, we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad bad bad bad bad bad bad bad bad bad bad bad bad
Hello Hassan,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315