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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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After paying for a "Premium" report I was not given the information that was described as available in the "Premium" upgrade. The information available could have been found in any free web search.
This is a good service. But the automatic monthly enrollment/service fee should be disclosed at the outset.
Hi Siddharth,
We're happy that you had a great experience with our service. We are sorry for any confusion; however, on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The lure was with nothing...kind of like false advertising
Hi Deidra,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Jayla,
We're pleased you're satisfied with how Maggie did. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks for the update and information about my Son
Hello Katherine,
You're welcome! We're happy you found what you were looking for. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Jennifer,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said lots of information would be available and ONLY PROVIDED MINIMAL INFO WHICH I COULD GATHER BY LOOKING AT THE VEHILE. IF I WANT MORE I CAN PAY MORE. YOUR WEBSITE IS A SCAM. GOT A DOLLAR OUT OF ME.
Hi Scott,
We're sorry that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was selling my vehicle and needed a report that it hadn't been in accident because Carfax only went back to 2018 and the person mostly wanted the last 5 years which I got from you for $2 when we paid $25 through Carfax
Hi Tracey,
We're happy you found the information you were looking for. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Heung,
Thank you for this amazing review! We're happy you're satisfied with the service and that you will recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Toney,
We're happy you found the person you were searching for. We hope that everything turns out okay. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Seems so good so far+++ would recommend to a friend
Hi David,
We're happy you're satisfied with the price and service and will recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Have no info on my car and I paid for this to see what all has been done on the vehicle but all it says is no info
Hi Amanda,
We sincerely apologize if you were not satisfied with the report you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
We would still love to help and turn things around. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My daughter had totaled her car and I was in the market to find something very quickly. I use info tracer, got the report and was very satisfied. I'm even more excited about is the fact that after the six days the charge goes up to $24.95 I called and spoke to a representative and without any hesitation, I was able to get a refund! (I forgot to cancel) I didn't have to fight or given the run-around. When I'm in the market to buy another used vehicle I will definitely be using the service and I appreciate the fact that they are looking out for consumers and doing a great job. Thank you so much!
Hi Wendy,
Thank you for writing such an excellent review! We're happy you found the service helpful. We hope to work with you again in the future! Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste my time and money. Did not give me what I was looking for
Hi Amber,
We're sorry that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Extremely affordable. Was only expecting a small list of dates and times repairs were done. They sent me a full 47 page vehicle history report including what my vehicles original options were when ordered from the dealer.
Hello Matt,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
...
Hello Anthony,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Don't hesitate to contact our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was attracted by finding the owner information. You did not provide.
Hi Jim,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Our poor puppy was mauled by an aggressive (off-lead) and possibly illegal breed of dog. Luckily the owner gave us his phone number and were were able to trace it through info-tracer, finding his full name and possibly address and other phone number. With this information we should be able to report him to the authorities, track him down and have him pay the thousands he owes us for vet bills
Hello Harley,
I'm sorry to hear about your puppy, and we're happy that you found the information you needed. We hope that everything turns out okay. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too much money for what you get I need current things
Hello Joseph,
Thank you for your review. We're sorry you're not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Today when I call in for help and Anna quickly pick up phone, asked what she can do for me and quickly resolve my request within less minute, with such high efficient and great service leave me great image of infotracer company
Thanks so much, Anna!
Hello David,
Thanks for this awesome review! I'm happy you're satisfied with how Anna did. I'll ensure she reads your feedback; this will make her day. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Edwin,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315