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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Your prelim search said there was info available on an email address, but after paying to see that info, your site tells me it didn't have anything
Excellent service, No other company could find this truck by the plate number. First time using them 5 stars 4sur
Hello Dale,
Thank you for the 5-star review! We're delighted that you had an excellent experience with our service. We're thrilled that we were able to locate the truck you were looking for based on the plate number. We prioritize customer experience and satisfaction, and we appreciate your trust in us as a first-time user. Your review will inspire and motivate us to continue to strive for excellence in assisting our customers.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Completely useless you found nothing i want my money back!
Hello Sarah,
I'm sorry you're dissatisfied with the report you received. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and processed the cancelation and refunded the $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not supply me with the information needed to identify the driver of a hit and run despite having the license plate number
Hello Brian,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see here that you were running a search for a license plate, and we were able to provide results. May I know what specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything you need pretty much comes in the report, and it goes very detailed too! Would recommend as other websites charge more.
Hello Renee,
Thank you so much for your positive feedback! We're glad that our report provides comprehensive and detailed information. It is our goal to provide valuable content and information to our customers, and it's great to know that you found it helpful. We also appreciate your recommendation, especially in comparison to other websites that charge more.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
It will not show vehicle mileage. Says "it's exempt" I ran the VIN for two vehicles, and was getting the same message for mileage. It's probably worth it to get a real car report from Carfax then to trust this sight
Hello Amy,
Thank you for the review and I'm sorry our service did not satisfy your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you have already reached out to customer service, and we tried to look for more information but were unsuccessful. We constantly update our information from time to time, so you can always check back for newly updated ones. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charged me 25$ after a much a much smaller fee and now I'm worried that they will continue to charge me
Hello Brayden,
My sincere apologies for the confusion and for the inconvenience this has caused you. After reviewing your account thoroughly, no cancellation request was made before the end of your trial subscription, which is why the monthly fee of $ 24.95 was automatically charged.
The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
Nonetheless, I went ahead and canceled the account. Rest assured, our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search did not find the information I was looking for
Hello Kari,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Rae,
I appreciate you leaving a review, and I'm sorry that we were not able to provide you with the owner's name of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pre check showed vehicle owner would be displayed, after paying, all I get is a list of factory features the car has - absolutely worthless service. I could get this info easily - bait and switch tactics...don't show a green check next to vehicle ow er then not provide the info
Hello Jordan,
My apologies for the confusion and for the frustration you may have experienced while using our service. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello David,
We appreciate you leaving a 5-star review and I apologize for any inconvenience you might have experienced while using our service. I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not getting the information as was suggested. Incorrect information
Hello Jen,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info was up to date and accurate. I was very satisfied for the low cost
Hello Nicki,
Thank you for your positive feedback! We're delighted that you found our site great and that the information provided was up-to-date and accurate. It is our goal to provide reliable and valuable content to our customers, and we also take pride in offering our services at a low cost while maintaining quality. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome. Wonderful. Excellent.
Extremely fast service accurate information know first sign up cancellation easy
Hello Kimberly,
Thank you so much for your kind words! We're thrilled that you had an awesome experience with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Besides making me create an account, it was quick and easy
Hello Anthony,
Thank you for the 4-star review, Anthony! We appreciate your positive experience with our service. We understand that creating an account can be an extra step, but it helps us ensure the security and privacy of our customers. We're glad to hear that the overall process was quick and easy for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good
Just wanted to check if the plates correspond to the type of pickup truck involve in a car accident
Hello Sergio,
Thank you for the 5-star review! We're glad that you found the information provided to be helpful for verifying the type of pickup truck involved in a car accident. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is terrible it wasted a vin search after I paid for everything and said " couldn't find " or something like that then searched again and came up perfectly fine
Hello John,
Thank you for leaving a review and my sincere apologies for the confusion and for the inconvenience you experienced during your VIN search. We understand how disappointing it can be when a service doesn't meet your expectations, especially after payment.
We are sorry for any confusion caused by the initial "couldn't find" message. We would like to investigate the issue further to ensure it doesn't happen again. Please reach out to me at [email protected] or give me a call at +1 833-922-2315 so I can turn things around.
I look forward to hearing from you,
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is awesome I found my old landlord to get my rental reference it's been over 12 years and I'm amazed this is a amazing tool but scary amazing also how easy I got all his deets
Hello Julia,
Thank you for the awesome review! We are thrilled that you were able to find your old landlord and obtain your rental reference after such a long time. It's always great to hear stories like yours, where our services have made a significant impact.
We understand that the ease and efficiency of accessing personal information can be both impressive and scary at times. Rest assured that as a responsible service provider, we prioritize privacy and data protection.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Dave,
Thank you for taking the time to leave a review and I'm sorry you were dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on July 21,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the info I was looking for and at good price.
Hello Melissa,
Thank you for your positive review! We are delighted that you found the information you were looking for and that our services were provided at a good price. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If there's anything else we can assist you with, please feel free to reach out. Your feedback is valuable to us. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas,
Thank you for taking the time to leave a review and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a preliminary search on our site. The preliminary search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315