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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I like it and I will be happy if I can get a better price on this project as soon as possible
Hello Bille,
Thank you for your positive review! It’s great to hear that you love our service. Regarding pricing, we truly value your business and are always committed to providing the best possible value to our customers.
Upon checking, you are eligible for our One (1) one-year unlimited Search Promotion. I have sent an email containing the promotion you qualify for.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far so good haven't had time to get into the report much yet so I was kind of disappointed to be interrupted to do this That's why it's only three stars
Hello Brandon,
Thank you for still taking the time to give us a review despite not yet entirely trying out the service. Please let us know if you need assistance, especially with your searches. Rest assured; we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Colon,
Thank you for taking the time to reach out to us. Upon checking your account, it appears this account was filed as a PayPal dispute. However, we have successfully processed a refund of $2.95. Please wait for the funds to reflect on your PayPal account within 3-5 business days.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great product and information.quickly access what I needed for future purchase
Hello Gregory,
Thank you for your fantastic review! We're happy to hear that you're satisfied with the service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful and accurate. One of the best sites available
Hi Lydia,
Thank you for the five stars! We're happy to hear that you were satisfied with the service we have provided. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
No useful information provided. Sorry I paid for it.
Hello Christine,
We're sorry to hear that you were not satisfied with the report. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Says report provides owner information. It does not
Hello Greg,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could satisfy your needs, I processed a refund of $9.95 (Single Premium Vin Report). Please expect this to reflect in 3 to 5 business days.
Rest assured, we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good I liked how I was promoted emails straight away I'm canceling my membership because I no longer need it
Hello Stefan,
Thank you for the 5-star review and for reaching out to us. We're glad that you appreciated our prompt email promotions and the services we provided during your membership.
We are sorry to see you go. I can confirm that your account is canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until July 29,2023.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for accident reports and I find out it cost more. This is very misleading. I want to cancel my 5 minute old account!
Hello Debra,
We appreciate you taking the time to leave a review and I'm sorry you did not find the information you were looking for. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see that you’ve reached out to our customer service and I can confirm that your account has been canceled; our company will no longer bill you. You were also given a refund for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give the info I was looking for. Short on info, not enough info.
Hello Jim,
I appreciate you leaving a review, and I’m sorry you didn't get enough information on our website. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on July 28,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for premium service and absolutely NO information was available for display. How is this possible? If I've chosen an option that does not allow me authorization, then I would greatly appreciate assistance with selecting the correct authorized consent choice. On the other hand if I've paid extra for premium service and have received less than standard service at no fault of my own, I would then appreciate a refund. Thank you you for your time.
Hello Erica,
I sincerely apologize for the inconvenience you experienced with our premium service. I understand how frustrating it must be to receive no information despite paying for an upgraded experience. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we could not provide any information, I processed a refund of $ 15 for the Premium Background Report. Please expect the funds to reflect in 3 to 5 business days. I can also confirm that your account has been canceled. Rest assured, our company will no longer bill you.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't have everything I wanted but it was okay.still had the majority of things could've used more.
Hello Breanna,
Thank you for your feedback and I'm sorry our service did not meet all your expectations and your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was impressed by how quickly we received the information on a potential employee. Background checks take longer than we'd like through other agencies, and we like to cross-check and make sure names are accurate in the meantime. Thanks for the prompt results.
Hello Tim,
Thank you so much for your kind words! We are delighted that you are very satisfied with our response time and the efficiency of our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
Should you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They said they will show how many owners my car have had. But they took the money the. Oh you have to update to premium to get that lol
Hello Turk,
Thank you for the review and my sincere apologies for the confusion regarding the information about your vehicle's ownership history. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Premium Reports are optional add-on services only that are separate from your subscription. Although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports so you can exit the pop-up notification and continue the search without extra fees.
Please be advised that your account is active and will renew on July 27,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Because I'm paying for a membership to help me find the location of my old vehicle and it charges me but doesn't give me any information and wants to keep charging me for more information not good business
Hello Wynder,
Thank you for taking the time to leave a review and I’m sorry you did not find the information you were looking for. Please know that finding the location of a vehicle is not part of our service.
Additionally, Premium Reports are optional add-on services only that are separate from your subscription so you can exit the pop-up notification and continue the search without extra fees. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
Upon checking, I can see that you've already contacted customer service and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jose,
Thank you for the review and I'm sorry that you found the information provided in the report lacking in detail. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Nonetheless, I can confirm that your account is canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until July 26,2023.
I can see here that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Shows no actual details. Not what I was looking for. I obviously thought more would be there.
Hello Damon,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. I can see here that you were trying to find information on a VIN. What specific type of record are you looking for? Please reach out to me at [email protected] or call me at +1 833-922-2315 so I can turn things around. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you have a subscription that you wish to cancel, Infotracer requires you to communicate with Infotracer via a contact form in order to do it. There should be a button with the option to cancel the subscription, where then you hit another button to confirm -- just like 99% of all other internet-based subscription products/services. The contact form requires that I follow up to make sure the cancellation was completed, which I shouldn't have to do. I think this is super shady and do not recommend.
Hello Katie,
We sincerely apologize for the inconvenience and frustration you experienced while attempting to cancel your subscription with Infotracer. We understand the importance of providing a straightforward and user-friendly cancellation process, and we appreciate your feedback as it helps us improve our services.
Please know InfoTracer makes it very easy for customers to cancel. A customer can call our Customer Care Team at 1-800-791-1427, which can also be found at the top right corner of the Member’s Area under “Support”. Another way to cancel is when you are logged into the Member’s Area, select My Account, and then click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically.
I can confirm that your account is canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until July 25,2023.
If you need further assistance, please don’t hesitate to contact us. Again, thank you for your feedback. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have a better tracking from the ex wife that is better than your addresses.
Hello Joseph,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see here that you were trying to find information on someone. I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris,
Thank you for the review and for letting us know that you received the information you requested. We're glad that the website delivered the content you were looking for, even though it didn't fully meet your expectations in terms of its helpfulness.
I can see that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315