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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
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The site in general is easy to use. But I think the info for people you search is not accurate. It doesn't give me any correct info on anyone I've looked up, other than old addresses, outdated info and relatives. I got this subscription to do followup background checks on clients. Making sure no one has criminial records, see if they're divorced, or with someone, how old they really are, their social medias ( insta, tiktok, twitter) nothing. I've tested it on myself and friends. Nothing comes up accurate. A lot if info is missing. Very disappointing.
I want my money back that you took out of my bank twice thank you
Information was very enlightening. It was nice to know the truth of where a person actually was so where they said they were.
Hello Tracey,
Thank you for the 5-star review! We're thrilled you found the information enlightening! It's rewarding to know we could assist you in uncovering the truth.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get the information on the car that I wanted
Hello Mariaa,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't provide any information except specifications on the vehicle.
Hello Rob,
Thank you for taking the time to leave us a review and I'm sorry our service did not meet your data needs. I can see here that you were searching for a License Plate/VIN, and I sincerely apologize, but could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I went ahead and refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is how they get you you think your getting all information asociates with a plate number but all you do is give info already know if you want a name or assrsss then after paying the first fee you want another fee 3x the amount as the first duck off
Hello Garren,
We appreciate you leaving feedback and I'm sorry we could not provide you with the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on March 26,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Sarah,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We would love to turn things around and make it right. Please reach out to me at [email protected] or call me at +1 833-922-2315. We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Able to find my Jeep easily. My only disappointment was not able to find previous owner to inquire about modifications and service records
Hello Gary,
Thank you for your positive review! We're glad to hear that you could find your Jeep easily! We understand your disappointment about not finding the previous owner for inquiries about modifications and service records. Please know that although our service allows you to search for vehicle ownership records, we regret to inform you that we don't provide transfer of ownership details. Thus, we cannot determine if the information available is the current or previous owner.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told that my search produced a report in order to get me to pay for it, but once I paid I was told there were no results for my search.
Hello Sam,
We appreciate you taking the time to leave a review and I'm sorry we could not provide you with the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $ 1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bull$#*! bull$#*! bull$#*! bull$#*! bull$#*! bull$#*! and even more $#*!ing bull$#*!
Hello Cameron,
We sincerely apologize for any inconvenience this has caused you. I can see here that you were searching for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Mynou,
Thank you for your positive feedback! We're delighted to hear that you found the information helpful and that you would recommend our service to others.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying to get the owner of the vehicle and that is not the info that has come up.
Hello Tania,
Thank you for leaving a review, and I'm sorry we could not provide you with the owner's information on the vehicle you were searching for.
I can see that you were running a search on a license plate/VIN. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very unsatisfactory. Promised information was simply a step to the next offer for information. Scam
Hello E R.,
We're truly sorry to hear about your disappointing experience. That's certainly not the level of service we aim to provide. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not worth the trial costs. Don't recommend. Couldn't provide information on 3 numbers that I had the info on. Waste of money.
Hello Kevin,
I’m sorry you did not find the information you were looking for. I ran the search on my end but was also unsuccessful. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Decided to use infotracer to request owners name by using license plate info. I certified my legitimate reason for requesting information and results came back with everything but that information. They were not up front when they indicated that you could get the info if you had legitimate reason by checking a box; but the request was not fulfilled.
Hello William,
We appreciate you leaving feedback. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Trey,
Thank you so much for your positive feedback! We're delighted you had a great experience with our service! Our goal is to provide provide quick and comprehensive information.
If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There was alot of outdated information and alot of wrong information. Needs to get real information and correct it...also alot of things left out.
Hello Kevin,
Thank you for leaving a review and I'm sorry you're dissatisfied with the report you received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site sucks! It provides absolutely nothing valuable and it's entirely inaccurate. A complete waste of money it is.
Hello Elsa,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kevin,
We appreciate you leaving feedback and my apologies for any inconvenience this has caused you. Please know that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $ 1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
... the results were not quite what I expected. Not certain I got the plate correct
Hello Badda,
Thank you for the 4-star review and I'm sorry our service did not meet your expectation. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you were running a search on a license plate, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judith,
We sincerely apologize for any inconvenience this has caused you. Upon checking, you were charged twice with $ 29.95 for 1 Year Unlimited Search Access.
Rest assured, we have refunded $ 29.95 for the duplicate charges, and you should receive it within 3-5 business days.
Please note that your trial subscription is now canceled and you accepted our special offer of one year of unlimited search access for $29.95. This is a one-time fee that should last until March 20,2025. Please notify us if you want to deactivate your login or unsubscribe.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315