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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Smooth was very satisfied with how fast it took to find out the information I needed
It's a fraudulent websites because I paid and I was expecting an email for me Log in and see my check result but I never got any email.
Hello Monsurudeen,
We’re sorry to hear about your experience. I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You are dishonest I paid the money and you are not giving me the owners name. It's a taxi and I need to find him. I left something in his taxi but you lied you are not giving me that information, dishonest company. Bad
Hello Jill,
Thank you for leaving a review, and I'm sorry we could not provide you with the owner's information on the vehicle you were searching for. I ran the search on my end, and I sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Searching for additional information, but does not even show facts that I am aware of. Possibly have that information but must pay additional $15 to find out.
Only gives information for one state.
I just signed up 15 minutes ago and want a refund of my money!
Hello Brenda,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
Regarding your refund request, we need to check for eligibility before we can issue a refund. Our research experts will try to verify if the record you are looking for is available and send a custom report to you via email. If we fail to provide the report, we will issue a refund. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cannot find information even after you pay, want you go upgrade! Not happy
Hello Lucinda,
We appreciate you taking the time to leave a review and we sincerely apologize for any inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give name of owner of car. All I wanted and would not allow.
Hello Leslie,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I can see that you have already contacted customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit: https://infotracer.com/faq/
Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a scam I needed info for a hit and run and only gave me info on the car not the owner
Hello Rosie,
My sincere apologies for not being able to provide you with the vehicle's owner information. I can see that you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to see who title owner is so I can tell if buyer transferred title. I do not see this information which is why I purchased.
Hello Diane,
Thank you for your review, and I'm sorry we could not provide you with the information on the vehicle's owner.
I forwarded a request for the owner's info to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service and great information regarding what I wanted.
Hello Binkley,
Thank you so much for taking the time to share your positive experience with us! We're thrilled that you found our service helpful and that the information provided met your needs. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
Thanks again for choosing our service, and we look forward to serving you again in the future.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My father-in-law has or had a classic Pontiac GTO. He is the second owner and has had it for over fifty years. Like most older classics, he took it in to a local mechanic to have engine work done in 2019. Little did we know that would be the last time we seen the car. The shop owner started stalling us. He closed his shop in one city and moved it to another with out written consent. Since then we have contacted BAR and had an investigation launched. Only to find out that BAR had limitations on what they could do. I used infotacer and found not only the shop owner but all of his prior business that he did the exact same thing to other people ashe did to us. We were able to see he was opening lines of credit under a different name. We got his latest address and phone number. We now are able to track him down so he can explain himself to the authorities
Thank you Infotracer I will recommend your service to anyone.
Hello Danny,
Thank you for the 5-star review! We're delighted that you found valuable information on our website. We hope that with the valuable information obtained through Infotracer, you can navigate the complexities of this situation and hold the responsible party accountable for their actions. We're glad that you will recommend us to others.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very scant info even when I upgraded to premium.
Some categories were empty when I knew the answers already so if I'd been gathering info from scratch it would have been abysmal.
Hello Char,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that although premium reports will provide additional information, the availability of the data still depends on what was gathered publicly.
We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I refunded the fee of $ 15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You don't actually get what you're looking for. After you subscribe, and then pay for an upgrade. You get told to fill out a form with the government. Thanks for nothing. Thanks for misleading me.
Hello Matt,
We apologize for any inconvenience this has caused you. I can see here that you were running a search for a license plate/VIN. I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertisement. You said the ip owner's name would be on the report, but you used the bait and switch tactic instead. Cancel my auto subscription and I will be disputing the)1.95 charge.
Hello Marcia,
We appreciate you leaving feedback. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I’ve tried searching for it on my end, and I sincerely apologize, but could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
I went ahead and refunded the fee of $ 1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You know that Arkansas prohibits providing car title information but yet you make it sound like you can provide this information. Total scam!
Hello Dean,
We sincerely apologize if you could not get the information you needed. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Crappy/terrible/crappy/terrible/crappy/terrible
You people are disgusting
Hello Maude,
Thank you for leaving a review, and I'm sorry we could not provide you with the owner's name for the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on March 30,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report did not give any information regarding the specific request. I received other people's info with similar names, which I don't need. It was a waste of my money. I won't refer your company to anyone. It's a scam!
Hello Denise,
We're genuinely sorry to hear about your disappointment with the report you received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I live in Danville, Al. I have an IP showing up on my wifi as spectrum 88. I was trying to find out who it was. The information that you provided me shows it's in Birmingham. I wouldn't be able to pick up a signal from birmingham
Hello Pamlia,
Thank you for taking the time to share your experience with us. We're sorry to hear about the discrepancy in the information provided. IP addresses can sometimes be misleading due to various factors such as server locations, routing, and network configurations. While the information we provide is based on the available data, we understand that it may not always reflect the exact location accurately. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Linking possible matches and details, it doesn't match areas. The social details aren't clear. Overall it is a good app
Hello Leon,
Thank you for your feedback and for sharing your experience with us. We're glad you find our app overall good, but we also appreciate your insights on areas where we can improve. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible it was a trial so stop making me pay! This is constantly happening when someone looks at trialling something if they wish to continue they would make sure the payment went through! I made sure it didn't cos I could only ever log in one time
Hello Maria,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms.
Our Terms of Service are also available at https://members.infotracer.com/terms.
We can confirm that your account has been canceled. Rest assured, our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Absolutely.Horrible, first first off.They charge you 5 bucks to find out.Absolutely.Nothing then to find out anything.You have to do another $15.And then they try to charge a twenty dollars a month to keep finding out as little as possible
Hello Jake,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brad,
Thank you so much for your feedback! We're thrilled you had a smooth and satisfying experience using our service! Our business is your convenience, and we value your time, so our goal is always to make it fast and efficient for our customers to access the information they need. We're delighted we could provide you with the information you need quickly.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315