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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Found the exact person needed and gave all information on them

Date of experience: April 1, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Haley,

Thank you so much for the 5-star review! We're thrilled that you found exactly what you were looking for and that our service provided all the necessary information. We're glad we could assist you in your search.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Georgia
2 reviews
0 helpful votes
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No useful information..
April 11, 2024

All I got were stats about the car model...nothing useful about the actual license number. Cancelled

Date of experience: April 1, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Jace,

Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I processed a refund of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Missouri
1 review
0 helpful votes
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Bad
April 11, 2024

You block my account for no reason after you took my money.

Date of experience: April 1, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Sandra,

We sincerely apologize for any inconvenience this has caused you. We have reinstated your account, and you can now continue to run searches.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Australia
1 review
0 helpful votes
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Haven't explored infotracer long enough to form an opinion

Date of experience: April 1, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Trevor,

Thank you for your review and we apologize for sending an early survey invite. We hope you can find what you were looking for on the site. If not, please call or email us at [email protected], and we will be more than happy to help.

Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Pennsylvania
1 review
0 helpful votes
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Paid for the report and it gave me zero information, just told me to purchase the premium report for more info

Date of experience: April 1, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Sarah,

Thank you for leaving a review and I'm sorry we could not provide the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Indiana
1 review
0 helpful votes
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No report
April 11, 2024

Not a good experience. Had to pay for a report that didn't exist. I'll never use this service again

Date of experience: April 1, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Jeremy,

I'm sorry to hear about your experience. This is not the kind of experience we wanted you to have.

I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:

(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

Since we were not able to provide any information, I went ahead and processed a refund of $ 1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Idaho
1 review
0 helpful votes
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Does not show vehicle ownership
April 11, 2024

Disappointing. Paid money and does not show vehicle ownership

Date of experience: April 1, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Eve,

I'm sorry we could not provide you with the vehicle ownership. I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.

I refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Montana
1 review
0 helpful votes
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Poor quality
April 11, 2024

No information was give. Just a link to inquire with the state of Montana

Date of experience: April 1, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Jeremy,

Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed.

I can see that you were running a VIN search. I've tried searching it on my end, but I could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Australia
1 review
0 helpful votes
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Not what expected
April 11, 2024

Didn't meet expectations. Would be okay if in america

Date of experience: April 1, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Katherine,

We appreciate you leaving a review and I'm sorry our service did not meet your data needs. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.

Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Iowa
2 reviews
2 helpful votes
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Nothing came up at all. Which tells me the information is outdated.

Date of experience: March 31, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Cathi,

Thank you for sharing your feedback and I'm sorry we could not provide the information you needed. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Australia
1 review
0 helpful votes
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Bad wasn't what i was expecting
April 11, 2024

Don't find what I was looking for the information is not accurate and also slow to generate and doesn't give much options to choose bad website don't pay it

Date of experience: March 31, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Andrew,

Thank you for taking the time to leave us a review and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Florida
1 review
0 helpful votes
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You made no mention of an added report for full info. I will be submitting a refund

Date of experience: March 31, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Richard,

Thank you for your review and I apologize for the inconvenience this has caused you. Please know that Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.

I can see that you were running a VIN search. I've tried searching it on my end, but I could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
============

Pennsylvania
1 review
0 helpful votes
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Disappointed
April 10, 2024

Didn't get the name on the title, which was the 2 nd main reason l paid for the report, then l saw, l would have to pay an additional to get the name on the title, that's not cool.

Date of experience: March 31, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Angenet,

Thank you for leaving a review, and I'm sorry we could not provide you with the owner information for the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Please be advised that your account is active and will renew on April 6,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Canada
1 review
0 helpful votes
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Good delivery service
April 10, 2024

Friendly delivery driver. Arrived when scheduled. All products came in. Over all satisfaction

Date of experience: March 31, 2024
Arden G. — Infotracer Rep
over a year old

Hello Lauren,

Thank you for your fantastic feedback! We're delighted to hear that our service met your expectations. We're glad to have provided you with a positive experience. We hope you recommend us to others! If you ever need anything in the future, feel free to reach out. We appreciate your business! Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Arizona
1 review
0 helpful votes
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Reeled me in and didn't deliver
April 10, 2024

Offered the information I was looking for in an advanced report so I paid for it and ended up there were no results. I paid for nothing

Date of experience: March 30, 2024
Arden G. — Infotracer Rep
over a year old

Hello Stage,

Thank you for your review, and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see here that you were running a VIN search. I've tried searching for it on my end but was also unsuccessful. It could be that the VIN might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we were not able to provide any information, I went ahead and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Tennessee
1 review
0 helpful votes
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Good
April 10, 2024

Perfect it was wonderful I will always be glad to use this site

Date of experience: March 30, 2024
Arden G. — Infotracer Rep
over a year old

Hello Edward,

Thank you for the five stars! We're thrilled you had a wonderful experience with our site! We hope you recommend us to others. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Virginia
1 review
0 helpful votes
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I say it's a blessing
April 9, 2024

I would have been no more business I the best opinion of what we do

Date of experience: March 30, 2024
Arden G. — Infotracer Rep
over a year old

Hello Lonnie,

Thank you for your feedback! We constantly strive to improve our services to meet your expectations. If there's anything specific you believe we can enhance or address, please don't hesitate to let us know. We appreciate your support!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
Follow hiyabu R.
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I was looking for ownership records for vehicular assault/assault with a deadly weapon

Date of experience: March 29, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Hiyabu,

Thank you for leaving a review and I'm sorry we could not provide you with the ownership record. Please know that although premium reports will provide additional information, the availability of the data still depends on what was gathered publicly. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I refunded the fee of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Washington
1 review
0 helpful votes
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That's it 👍
April 9, 2024

Easy to use easy to use you guys are very prompt and I will definitely tell my friends about you guys too very good thank you very much

Date of experience: March 29, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Deborah,

Thank you for the 5-star review! We're delighted that you found our service easy to use and that we could assist you promptly! Thank you for recommending us to your friends, we greatly appreciate it.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Nevada
1 review
0 helpful votes
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This is a scam
April 9, 2024

Paid no report even though it led me to believe there was one

Date of experience: March 29, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Lisa,

We sincerely apologize for any inconvenience this has caused you. I can see you were trying to find information on a license plate. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315