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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Offers certain services than once you pay and sign up you have to pay more for full services
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Hello Leithb,
Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at [email protected] at your most convenient time. We look forward to assisting you with any of your concerns. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You was supposed to tell me who owns it? Another scam i guess im just going to cancel it specificly said find out who owns it.
Hello Stephen,
Thank you for leaving a review and I apologize for any inconvenience this has caused. I can see that you were running a search on a license plate. Please know that owner information is accessible through Premium purchase. To upgrade to our Premium Report, run a search, and a pop-up notification will prompt you to subscribe.
I went ahead and canceled the account. Rest assured; our company will no longer bill you. The payment made will allow you access until April 9,2024.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried to call and cancel my subscription since that's the only way you can do it other than email which is very inconvenient. But no answer so it was horrible
Hello Vicente,
I apologize for the inconvenience and frustration you experienced while trying to cancel your subscription. We understand the importance of providing a straightforward and user-friendly cancellation process, and we appreciate your feedback as it helps us improve our services.
You can also cancel your account when logged into the Member’s Area. Select My Account, then click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically.
Nonetheless, I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until April 10,2024. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I truly have no comment on this. Just some information on reports are incorrect
Hello Jama,
Thank you for sharing your experience with us. I'm sorry to hear that the information in the reports didn't fully meet your expectations and that the pricing for premium reports felt high for your needs. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I loved it just wish I could have gotten the free trial that was advertised or the monthly $15 could be less...
Hello Michelle,
Thank you for sharing your feedback. We're glad that you found value in our service. We understand the importance of affordability and accessibility. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not for free.
Additionally, discounts and promotions vary occasionally and may not always be available. Once your account has expired, you can always check and renew it; however, it is not guaranteed that previous discounts and promotions will be available.
Rest assured, we'll certainly consider your feedback as we continue to improve our offerings. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
One time use not enough info. Please cancel my subscription and give me a confirmation number to *******@aol.com. Thank you
Hello Bertha,
Thank you for your review and I'm sorry you didn't get enough information on our website. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can confirm that your account is canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until April 9,2024.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wasted money on this search site. I got zero additional information from a free search I did myself. I'd avoid this as it's a complete ripoff.
Hello Brian,
We sincerely apologize for any inconvenience this has caused you. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and canceled the account to avoid future billings. The payment made will allow you access until April 9,2024. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They lied about information that would be provided
Hello LaQuita,
Thank you for taking the time to leave us a review and I'm sorry our service did not meet your data needs. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see that you were running a VIN search. I’ve tried searching for it on my end but was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please note that your account is active and will renew on April 9,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the premium service to learn of the ownership of a license plate and vin. It was advertised that this information is available for the premium fee, and then there was no information. I paid and did not get the information I was looking for. This was misleading advertising of goods and services and will never use this again.
Hello Bennett,
We appreciate you leaving feedback and I'm sorry we could not provide you with the vehicle's ownership information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was gathered publicly.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
For 2.95 I found out only 1 thing, that I already knew. I might have tried premium but there were no prices posted.
Hello Jana,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that although premium reports will provide additional information, the availability of the data still depends on what was gathered publicly. To upgrade to our Premium Report, run a search, and a pop-up notification will prompt you to subscribe. It costs $9.00-$25.00.
I can see that you were trying to find information on a VIN. I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charged me to get the same information available for free then wanted to charge $9.95 more to get the information I actually needed. Poor experience.
Hello Bill,
Thank you for leaving a review, and I'm sorry we could not provide the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without extra fees.
I want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not tell me the information that was advertised
Hello Ed,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and susceptible data that are unavailable elsewhere. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I would love to turn things around and make it right if possible. Please reach out to me at [email protected] or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
IN THE BEGINNING I WAS PROMISED THAT YOU HAD INFORMATION BUT YOU DID NOT.
PLEASE CANCEL MY SUBSCRIPTION IMMEDIATELY AND I WISH TO NEVER HEAR FROM YOUR GROUP EVER AGAIN. YOU HAVE ONLY WASTED A LOT OF MY TIME.
Hello Robert,
Thank you for sharing your feedback, and I'm sorry we could not provide you with the requested information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you've reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up one person and was able to get email accounts addresses phone numbers, everything.
Hello Pamela,
Thank you for your positive feedback! We're pleased that you found our service easy to use and informative. Your suggestion for more affordable premium options and additional features for a one-time fee is valuable to us. We're always looking for ways to improve and meet our customers' needs better. We'll consider your suggestion as we continue to enhance our services.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worked well, found the information I was looking for as far as I can tell. The information seemed lacking, but it's possible there were no other records associated with this VIN number.
Hello Sherri,
Thank you for the 5-star review! We're glad our service worked well for you and helped you find the information you were looking for. We understand your concern about the lack of information associated with the VIN. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there’s anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site said lic plate owner would show up on report.
It didn't.
Cancel immediately any subscription or other service I paid for.
Hello K,
I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until April 8,2024. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First they ask for payment then they tell you they cannot find information related to the supplied vin number. This is nonsense, as other sites have supplied information.
Hello Victor,
I appreciate you leaving a review and I'm sorry we could not provide the information you needed.
According to our records, a transaction in this account was reported as a PayPal dispute. However, we were able to complete a refund for the transaction 5W188130TA235235M. Please allow 3-5 business days for funds to be credited to your PayPal account.
If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not satisfied with the service that was provided did not find what I was looking for a business
Hello Bee,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My initial search showed that there were multiple records for the plate I inquired about; including owner information, address, etc. After I paid to retrieve the records, the search came back with "no records available".
Hello Cody,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search on a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
I appreciate you leaving a review and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315