On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Online Shopping for Indian Dresses & Latest Bridal Wear - Lehenga Choli, Wedding Sarees, Salwar kameez, Sherwani, Ethnic & Modern Outfits and More. Buy Now!
Indian Wedding Saree Reviews Summary
The company demonstrates a strong reputation for product quality, with many customers praising the craftsmanship, accurate measurements, and timely delivery of their garments. Positive feedback highlights excellent communication and customer service, particularly in accommodating custom requests and resolving issues. However, some customers express dissatisfaction with service delays and discrepancies between the received items and their expectations, particularly regarding custom orders. Overall, while the company excels in delivering high-quality products and responsive service, it faces challenges in consistency and accountability, which could impact customer loyalty if not addressed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a lehenga and didn't see an option to select a size. I placed the order, assuming they would reach out to me asking for sizing before shipping the item. However, that did not happen and I was surprised when I received an email saying my order had shipped. Since no sizing info was provided, I had no idea what they'd send. I double checked the page and realized it said the items would arrive "unstitched," which I assumed meant they'd be easy to get tailored.
The skirt arrived as described and I did have to get it stitched together. The fabric was beautiful though. The top, which was supposed to be a one-shoulder top, was just a square of fabric. There was no stitching whatsoever and no instruction on how to create the design shown online from scratch. I was extremely disappointed that this was not just unstitched, but completely unmade in any way possible. The skirt was at least complete except the final stitching.
I reached out to the customer service and they said they could stitch it for me but I'd have to pay $30 for the service, plus $40 to ship it back. Combined, this was almost the same as the original cost I paid for the complete lehenga, which didn't seem worth it. I ended up buying a separate top in India for $17 that was much better quality than this top would have been, based on the square of fabric I received.
Don't buy an unstitched item unless you want to literally make your clothes from scratch.
I was skeptical to order online, but my saree was wonderful. Just make sure to measure very, very carefully.
Hello Heather F.
We appreciate your feedback and are delighted to know you enjoyed our product & service.
Your satisfaction is our top priority, and we look forward to serving you again soon.
Thank you for taking the time to leave us a review.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
Hello Chandra M.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
Parcel received well before time. Let me ve this site. My saree was as in the picture.
Hello Simal K.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
My overall experience since purchasing for a couple years now has been great. I love that they always Adding new items. Quality of product is great for value for money. I will continue to shop here
Hello Annita R.
We appreciate your feedback and are delighted to know you enjoyed our product & service.
Your satisfaction is our top priority, and we look forward to serving you again soon.
Thank you for taking the time to leave us a review.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
This is actually for two purchases. One was the wrong size, and it was replaced without hassle (after I showed evidence of the problem). The other was a beautiful salwar kameez, which fit well. I think it is important for customers to know that problems are addressed and solved by Indian Wedding Saree- there are many companies which just ignore the concerns of their customers. These people did a good job.
Hello June M.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
The delivery was fine, as it always has been. This company is very good on delivery.
The sari material was a bit scratchy, rather than soft, but was attractive.
The major virtue of this company is that they are concerned with customers, and willing to deal with any problems.
I have stopped dealing with other online sari companies because they do not care about their customers- they just ignore any problems, and I have lost time and money from them.
I have found this company to have fine garments, and also good customer care.
Great service
beautifully sewn too
Sarees exactly what the image shows and of good quality.
Highly recommend.
Thank you
Hello Urmila S.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
Customer care service is very bad. Different people answering each messages. So they are make it more trouble. Not a good communication with client and with the order. At last I like to stop business with this company. Good bye. Not yet refunded my money at bank.
Hello Jacob P.
We indianweddingsaree apologize for any delay or discomfort you faced in terms of your order with us. This is not the service we aim for our customer & we take it very seriously.
Reviewing your order history- out of total 3 items ordered with us- we sent you 2 items on the Given updated Indian Shipping address & shared the tracking details over your email id. For the remaining one pending item -which we are not able to provide -our team immediately asked you the bank details & refund is already processed & refund receipt too been shared with you.
We hope everything is sorted out as per your requirement & we would ensure that you wont face any discomfort if we get chance to serve you again.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
It was good experience 😃.
I was bit disappointed with salwar style.
Hello Damini S.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
I had asked to add little long sleeves as it was sleeveless top. They just picked any material and added it, not added the same cloth that the dress was.
My both dress material were little cheap, it's okay to wear one time only.
Hello Alpa T.
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We take all feedback seriously, and we appreciate your honest feedback.
We would like to address your specific concerns and make things right. Please feel free to contact us directly at below email id so we can discuss your experience further & resolve the concerning issue regarding our product or service.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
Very low quality. Short return time. It's too late for me to return it so I am out the money and cannot use the product.
Hello JoAnn K.
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
We had a very lenient customer returns & exchange policy which allow any customer worldwide to return or file a complaint if any within 48 hours of receiving the Items.
Unfortunately we have not received any complain at your end till now even after you posted the review regarding our numerous efforts to address your specific concern.
Please feel free to contact us directly at below email id so we can discuss your experience further & resolve the concerning issue regarding our product or service.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
Perfect fit, quickly delivered, thank you so much.
Hello Sophia M.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
It was a gift and the lady who was given liked it a lot and enjoyed wearing it.
Very happy with the level of communication and knowing the order of my status, especially coming from overseas. Receive the items and they were both well packaged and very beautiful.
Kurta postage was delayed even though the order was placed well in advance, since the order was delayed the person could not wear it for the function.
The material/cloth used was very very cheap.
& we received the Jacket with wrinkles due to the ironing heat. Photo attached
Hello Anita A.
We’re sorry to hear you didn’t have a good experience with our product service.I’ve relayed the issue to the appropriate department, and our team is working on a solution as I’m writing this.
We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to light. Please let me know if I can be of further assistance.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
Excellent customer service. Absolutely amazing! I was blown away by the quality and attention to detail. The design is sleek, and the performance is outstanding. Shipping was super-fast, and the product arrived in perfect condition. If you're on the fence, go for it—you won't be disappointed. Choose Indianwedding saree for all your Indianwear needs. Best of the best.
Hello Faria A.
We are sorry to hear about your experience. As per our records we received your valuable order on12th October 2024 & given the estimated delivery time as 27 October 2024.
Keeping the time frame in mind- we processed your order urgently & dispatched it on 16th October 2024 that is within 4 days of order receiving which got delivered too on 21st October which is a week before what we promised the dates.
We always strive to give every customer order proper attention & timely delivery so any inconvenience can be avoided.
We hope you enjoyed the received product & would give us opportunity to serve you again.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
Easy to order. Store collected the right information on sizing so it fitted well. Received it quickly and on time for Dewali celebrations. It looked great and received many compliments.
Highly recommend this store- they know what they are doing.
Hello Dee G.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
I got the wrong size and they helped me to get another one but takes forever.
I would still buy as like the collection but pls add more and also for young girls aged 8-15
Hello S A.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
Quality and finish is poor. Feel like 10 pound saree
Didnot except Indian wedding saree as in past I have add beautiful saree
Hello Lakshmi
We're sorry to hear that you had a negative experience with our product. We take product design and quality very seriously, and we apologize for falling short in this area. We will investigate this further and take steps to improve our quality control processes. We would like to offer you a replacement product or a refund. Please contact us directly at below mentioned email id so we can make arrangements.
Your feedback is instrumental in helping us improve our services and products."
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Indian Clothing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jackie P.
Thank you for sharing this honest feedback. We apologize for not meeting your expectations. Please know that our team is working to prevent from happening again.
Reviewing your order details- we noticed that there is no order remark or instructions in order remark section at the time you placed order with us. Moreover it will be helpful to avoid such situation if we might have receive a email at your end showing that you are keen to get the ordered item stitched so we can proceed the order with complete stitching done.
Unfortunately as there is no instruction or email at your end in complete order processing stage- so we completed your valuable order in the way we received it in Un-stitched From.
Yes- our team guided you after you received the item that how the stitching can be done based on the cost given to you including the pick up cost & shipment cost.
Although we’re disheartened by your experience, we’re grateful for your feedback.
Your Friendly Account Manager,
Yatin Bharti
[email protected]
www.indianWeddingSaree.com