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Indeed

1.8

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From the business

As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.


indeed.com
Founded in 2004
Austin, TX
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Indeed Reviews Summary

Indeed has a rating of 1.8 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 130th among Recruiting sites.

service
269
value
246
quality
239

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Florida
1 review
6 helpful votes
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? NOT SPONSORED?
February 11, 2016

Our company has not received a single resume in 3 entire days. When we contacted we were told that we were not a sponsored company and were up for review. WHAT?! Not a call, no email no nothing... WE had to reach out to them! HELLO this is what we DO for a living- NO CANDIDATES= NO $$$ to live pay bills etc...
They they throw "terms" around like organic, sponsored etc... WTH is going on?
I feel like we are being extorted to pay $$$ for service that could have and should have at least the decency to have reached out or emailed us to let us know! We are a sourcing company-thats what we do- IF INDEED changed their policy we absolutely deserved a heads up-
DISGUSTED

Date of experience: February 11, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Sue, sorry for the negative experience. We do not see any jobs posted under the account email you provided. Please contact us at [email protected] if we can help.

Louisiana
1 review
9 helpful votes
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Hard to work with
February 9, 2016

I am an employer and I use Indeed to post multiple job openings for my company, I have bee using them for about 4 years now. I use to have a lot of good luck with Indeed but lately, they are very hard to use and very frustrating to work with. I do not find it necessary to pay $20/day to post an ad on their website nor do I find it necessary to pay per click as people apply for/click on multiple jobs. I do not understand why Indeed gets to decide if I pay or not for job postings, nor do I understand why I get messages that says my job posting is identical to another when clearly it is not. I am very disappointed with Indeed and their job postings and as an employer, I would recommend to others to look around for different sites to post on as there are ones on there who don't have specific ways you have to word your post in order to post it for free.

Date of experience: February 9, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Michaela, sorry for the poor experience. If there's anything we can do to improve your experience, please reach out to us at [email protected]

Texas
1 review
6 helpful votes
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Indeed is a scam!
February 8, 2016

Please do not waste your money. As you can see from most of the reviews that this company charges you per click. You have no control over the level of qualified candidates you receive. I am recruiting for plumbers and I get security guards, dish washers. Sometimes I actually get an applicant that is qualified and there is no contact information on the resume.

Run far away. I have since then cancelled my subcriptions and now it looks like they have hijacked my company's name. If I google my company's name with jobs, the first 8 hits I get are from them. If I click on it then they direct you to apply for other plumbing companies.

Some regulatory agency really needs to look into these people.

Date of experience: February 8, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Shawn, we're sorry for the negative experience you've had with Indeed. We would like to help you receive qualified applicants to your positions. Can you please email us at [email protected] so we can make this right? Thank you.

India
1 review
7 helpful votes
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Account Suspended...
February 8, 2016

Last night my employer account on Indeed is suspended. Without any clue. I am not able to access jobs. There was no email or notification given to me. I am not even able to contact their customer service no: *******842 (calling from India). This is causing me trouble. No clue what to do.

Date of experience: February 7, 2016
Indeed-Support S. Indeed Rep
over a year old

Hello, sorry for the negative experience. We have reached out to you directly through email to assist further. Thank you.

Colorado
1 review
8 helpful votes
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Very strange beginning
February 5, 2016

I posted an ad yesterday and because I didn't receive a single resume, I called INDEED this morning. Was told they "suspended" (or something like that) my listing until they could verify some information. So, I provided the requested info about our company and was told they'd probably have our account/listing up in 3 days. What? Why so long? I asked the rep what would've happened if I hadn't called and asked the question. She said, nothing. I would've just wondered why no responses... very strange way to handle new business this way. There's got to be a follow-up by the company to get the info they need from me, not the other way around. So, I''ll write another review once our account is up and running to see what kind of responses we get.

Date of experience: February 5, 2016
Indeed-Support S. Indeed Rep
over a year old

Hello Valarie, we're very sorry for the delay in the review process. We escalated this to our search quality team, and your account has been verified. Your job should be live within the next hour. It can sometimes take up to 72 hours for accounts to be reviewed, as we get many employer requests each day. This is the maximum amount of time and many of these requests are completed ahead of that time frame. Please let us know if there is anything else we can do to help.

Ireland
1 review
4 helpful votes
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Nohting of substance
February 1, 2016

I had 14 applications. Arranged 7 interviews and all but one cancelled at the last minute. The 1 guy who attended interviews lied so much on his CV he could not answer questions

Date of experience: January 31, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Richie, we'd be happy to help you with candidate quality to help you make a good hire for your positions. Please reach out to us at [email protected] and we can personally assist. Thank you!

Georgia
1 review
4 helpful votes
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Not Safe!
January 31, 2016

I was just SCAMMED by a job I posted to on your site a day ago. I no longer trust the site, this is why I stopped using career builder! UGH!

Dorit B, Thank you for your response I have emailed you hoping for a different response than:

"... If you do not feel comfortable with a particular employer or company, we recommend moving on to other job listings on the site.

Please let me know if you need any further assistance.

Sincerely,

Indeed Support Team"

Date of experience: January 30, 2016
Indeed-Support S. Indeed Rep
over a year old

Hello Rhe, we are so sorry for the negative experience. We take job seeker security very seriously on Indeed. If you have any details regarding this experience, please email us at [email protected]

Oklahoma
1 review
4 helpful votes
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Confidential
January 30, 2016

First time user of Indeed. Pleasantly surprised by quality of candidates and the tracking system embedded in the system. Very good customer service as well. Will use again.

Date of experience: January 29, 2016
Indeed-Support S. Indeed Rep
over a year old

Thanks for your feedback!

New Jersey
2 reviews
15 helpful votes
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I feel i was very clear in the description of the positions posted. I got an enormous amount of resumes from ppl with no experience and not even in the field of work. Indeed should use a stronger filter so it doesn't cost their customers to look at so many resumes that do not apply to the job or description posted.

Date of experience: January 27, 2016
Indeed-Support S. Indeed Rep
over a year old

Hello, we're sorry for the poor candidate quality you've seen while using Indeed. We'd be happy to work with you to edit your jobs and receive better qualified applicants. If this is something you'd be interested in, please email us at [email protected] and we will gladly assist. Thank you!

California
1 review
4 helpful votes
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No one can read these days.
January 27, 2016

I put in only 4 questions and one of them was that the applicant 'MUST HAVE A SMOG LICENSE" and got 7 applicants that answered no but still applied and one who outright lied and said yes he has a smog license and up on phone interview, he admitted he did not have one. He was just applying to keep up his unemployment needs. Indeed did get more stupid people trying to apply than the newspaper though. It's not "Indeeds" fault I know.

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

Hello Joe, sorry for the negative experience with Indeed. We'd be happy to help you receive better qualified candidates. If you'd like some 1 on 1 assistance, please reach out to us at [email protected] and we'd be happy to help. Thank you!

Wisconsin
1 review
1 helpful vote
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I was ok...
January 26, 2016

It was OK... I had a lot of interest and fell off after a couple weeks. I expected more interest for longer being I sponsored the add. I didn't like that I had to pay for people who applied that were not qualified, even tho I had requirements noted.

I had an ad prior to this about a year ago and did not sponsor. I had almost as much interest then, So by sponsoring the ads in my opinion was not worth the 300.00 I spent

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Casey, thank you for sharing your feedback. We'd be happy to help you with candidate quality and increasing your applicants. Feel free to reach out to us at [email protected].

Canada
1 review
4 helpful votes
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Too many unqualified applicants
January 26, 2016

The setup for Indeed job posting was simple and straightforward. However, Most of the applicants we received did not have the basic required experience and qualifications. Indeed could be a better tool if there were better screening/filtering mechanism in place.

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Norcada, we appreciate the feedback on your experience. We would be happy to provide suggestions on receiving better qualified applicants on Indeed. Please feel free to reach out to us at [email protected] for assistance.

Canada
1 review
1 helpful vote
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Enjoy using Indeed
January 26, 2016

I am new to using Indeed to post jobs. I really like the features it has to offer and makes my job easier. Looking forward to using it all the time and learning more.

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

Thanks for your feedback. If there is anything we can do to help, reach out to us at [email protected]

Canada
1 review
2 helpful votes
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Wow! That's a lot of response!
January 26, 2016

Although I didn't end up hiring through Indeed, I do appreciated how easy it was to post a job. The response was fantastic... 167 candidates. It was also good to have all the applications through Indeed in one place where I can send automatic responses and change individual applicant's status along the process. However, many of the candidates did not qualify and it was a lot of work to find those who did.

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

Thank you for the feedback, Mike. If there is anything we can do to help, feel free to reach out to us at [email protected]

Canada
1 review
1 helpful vote
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Very happy
January 26, 2016

Staff was very helpful and we got a good response to the ads.

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

Thank you for the positive feedback!

Texas
1 review
1 helpful vote
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Simpson Review
January 26, 2016

Good response from candidates. Identified a very strong candidate and made employment offer. Site makes it easy to organize resumes. Will use Indeed again.

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

Thank you for sharing your experience!

New York
1 review
4 helpful votes
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Somewhat disatisfied
January 26, 2016

It was unclear to me that I had to discontinue after 3 days and was charged for another few days. The rep did, however, give me a credit. That was nice, except who knows if I'll need to us it. No one who responded was suitable.

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

We're sorry to hear that you had a poor experience. If there is anything we can do to help, please reach out to us at [email protected]

Texas
1 review
1 helpful vote
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Great Job
January 26, 2016

I used Indeed to find a new technician for my shop. I moved the location every few days. I did find a very well qualified candidate. My only issue was all of the responses I got by people that weren't even remotely qualified. Not sure I can blame that on indeed.

Date of experience: January 25, 2016
Indeed-Support S. Indeed Rep
over a year old

Thank you for the feedback, Mark! We'd be happy to provide suggestions on improving candidate quality. Please reach out to us at [email protected] if we can assist.

Maryland
2 reviews
1 helpful vote
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Good solid leads.
January 25, 2016

We found Indeed both easy to use and intuitive. We also found ourselves able to quickly focus on valid candidates.

Date of experience: January 25, 2016
Indeed-Support S. Indeed Rep
over a year old

Thank you for your feedback!

AE
1 review
4 helpful votes
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Recruitment Candidates Responses
January 25, 2016

Extremely disappointing & dissatisfying. None that have responded are Tax Preparers & the job title stated that a min. Of TWO years tax experience was a min. Requirement. I will be terminating my contract with Ziprecruiter. H. E. Dasinger Owner of Goose Creek Tax Ser., Inc.

Date of experience: January 25, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi there, we're sorry for the poor experience. If there is anything we can do to help, please reach out to us at [email protected].