imprint.comReviews 2,272

I ordered 100 glasses from this company and after being washed only one time, the print us coming off ALL glasses. We did not get ANY use out of them.

The sign is mostly ok, but a bit disappointed as it has a big crease in it. That, plus reading reviews of this company and their responses to people complaining about late items, I wish I hadn't ordered from here.

Their excuse is it's an "estimated" arrival date, which they keep writing in all caps. As if that gives a complete excuse to be as late as they want with orders.

I get that it's a busy season months before an election. But this should be a well predicted busy season and thus the automatic estimated delivery on orders should thus be changed to reflect it!

I will absolutely give a company grace when things happen beyond their control. ( Ideally I'd like an email from the company giving a heads up that XYZ happened and to please be patient. A banner on the website warning new customers who haven't yet placed the order as well. And realistically, a 2 day tolerance window for an "estimated" arrival date would be fine for most customers if they didn't pay for rush shipping.

But of course, my order was much past that. My order arrived 10 full days past the estimated delivery date. For me, it didn't matter, but for many people who order custom stuff before events, this would be completely unacceptable and outside the window of tolerance.

Things happen. But the company's response to customers who are justified for being upset about late orders is not ok.

Here's the exact email I just sent *******@imprint.com:
Please cancel this quote.
Please cancel the callback from a manager.

For three days I've been trying to work with you. Multiple online Chats and several phone calls and emails. And still…

1) I can't get an accurate template for the project
2) I can't get verification on font availability for the sequential numbers
3) Several phone calls and emails just to get the billing/shipping address information 90% correct
4) Still waiting for a manager call back to help with the issues

I give up. If you can't do a template correctly, if you can't get billing information correct, your graphics department/team are unavailable to deal with issues, and managers don't do callbacks, why in the world would I think you could ever managed to do this (or any) project correctly.

It took some digging, but I found a wholesaler offering the same product. They couldn't sell to me, but gave me the name of a company that could (with a very similar name to your name). In a single, 10-minute phone call, I had all my answers to all my questions, a perfect template via email, and a quote at 50% your price.

At every turn, you failed.

I bought t-shirts for an event for this past Sat 4/1. I placed the order on blue shirts. Got a proof on pink shirts. WRONG! They sent me the corrected proof the next day. By then I was going to have to pay a rush charge to get them by Friday. They shipped them to me Friday signature required? We are not home during the day and then never told us or is on their website that is the way they ship. So we never got our shirts and I wasted $750 so BEWARE! THEY ARE CROOKS!

I ordered on march 15th and it said it would be here on april 2nd. The told me over the phone on april 1st it would be delivered on the 2nd. It was not shipped. They told me on the 2nd i can pay more for shipping and they can tell me when it will ship. Its been 3 weeks and they say it takes 2-3 weeks to receive and my shirts haven't even been printed yet. They want you to pay more money basically it seems thats the only way to get any info is if you pay more.

Needed signs for the weekend, paid extra for them to come on Friday, called Friday asked where they were... they apologized for delay... and guaranteed delivery tomorrow(Sat), no show sat or Sunday... they arrived Monday... no longer need them,...i have have no idea about quality... i wouldn't of purchased if they were honest about shipping

The wire stands I purchased with my Yard signs broke. Imprint.com would not replace them because it was after 60 days from my invoice. The signs had been in the grounds a LITTLE OVER 2 MONTHS. All I wanted is a replacement, not a refund. With the experience, I will not buy from this COMPANY AGAIN and I caution those who are considering.

Ordered cups for my wife's 40 bday and they were crushed when delivered. Zero help and parry is Sat.

Ordered patches 12/24/23. Approved my proof right away. It is 1/24/23 and they have left my order "on hold" for a month! I have called three times and used the chat. They have a call center that knows nothing about your order. So 100% useless. They lie and say your order is in production when it's not and each time have claimed all managers were "in a meeting" and unable to help me. Every single time. Lies after lies. It's been over a month. There is no excuse that I don't have my order!

First yard sign job went fine. Second was printed incorrectly. Customer service was slow to respond and would not send out replacements until they found out where in the process the error was. This should not effect when replacement is made and put together. They suggested I make a new order with them instead!? Won't be using again

DO NOT USE THIS COMPANY!

Ordered 200 koozies 45 days ago and still do not have them. Also, don't ask for the extra cost or option to be made in American bc they are not made in America, all comes from China. Called and asked to speak to manager over 5 times, operator created many "tickets" for someone to get back to me and no response. Yet to receive paid for goods and will be reporting to BBB and will be adding this to all social media for this company. Worthless company, don't waste your money and better to use someone local regardless of cost.

I made an order for hand fans for my church. The order and payment process was ok. However, they projected the delivery date of over a week ago and I haven't heard a word from them. The contact process to get information is non existent. They don't want to hear from you once your payment has been accepted.

You cannot depend on quality t-shirts from this company. The print does not come out the right color, nor is the t-shirts shown the correct color. Their customer service is slow and they do not care if the order is needed quickly even if paying for rushed services. They take a full 24 hours to respond to each ticket which results in days if not weeks of going back and forth. Attached is a picture of the proof they sent versus the shirts we actually received. Not only is the shirt color completely off but the print came out blue instead of a light green. They refuse to give any type of refund on the order. I do not recommend ever using this company!

I should have read these before ordering. The expedited guaranteed shipping is a fraud. I paid an extra $77 for expedited shipping - after they tried to get me to pay $165 for expedited shipping because they said the cost of the tshirts went up.

The delivery date came and went so I called USPS and provided my tracking number. They informed me that Imprint only paid $7.63 for First Class Shipping - the lowest level of shipping with no guaranteed delivery. They told me there are 2 tiers above that - Expedited Priority and Priority (which would have only cost $33.)

So if you are paying for expedited delivery, it is a scam, they ship all items the same, and just keep the money, not caring if they actually get your package to you in time. It's a numbers game to them. Beware.

Their online customer service took over 8 minutes to answer any question before completely ignoring my questions entirely. I finally submitted and order after 3 hours of being online for just under $800. Then, the following day, they send me an email saying there were problems with the order. Specifically, the one ink was not compatible with a 2 of the shirts, 2, that i had ordered. I told them to change the ink for the problem shirts and they said they had to do it for the whole order and not just the two shirts. Also, shirts that were marked available when i ordered became unavailable for some reason and not just a few shirts but about 20 different shirts/styles became unavailable. All in all, very frustrating and a complete waste of my time. Oh, and their customer service lied about the conversation we had to make me seem like I wasn't willing to work with them and to make themselves look better. They say they will beat anyones price online but i promise you it is not worth it. There are much better companies out there and paying a little more for less of a headache is totally worth it. I've included screenshots as proof of purchase and problems just in case the company tries to deny it.

I ordered an item on May 28th, it said it would be here June 14th. It is the 14th and it has not shipped. They want to charge $25 to get it by the 19th. Which is crazy to charge more to get it on the promised time. Don't use them I you are ordering for an event. Their shipping times are not true at all. I work for a business and would have given them lots more business. But I know now they are awful.

I ordered 30 sweatshirts for a team and paid extra for the proof to ensure that the color (deep red) and artwork would come out as intended. The company called me after my order was submitted to tell me that the pricing I originally ordered at was incorrectly low and they doubled the price. Then the sweatshirts were in production for over four weeks, even though the estimate was less than half that time. I had a deadline and the sweatshirts weren't going to make it in time because the production was taking so long, but the company insisted that I would need to pay extra for rush shipping despite their estimates being so wrong. They refused to let me cancel the order for a refund so that I could use the money to purchase something that would actually arrive on time for my team. They arrived after my deadline and now I will have to pay to ship the sweatshirts to everyone.

Once the sweatshirts did arrive, they were very clearly not the deep red color that was provided on the proof I paid extra for, but were very bright red. I had to reach back out to Imprint to refund me since I just didn't receive the product I had ordered. They refused to take any responsibility for the incorrect color and instead claimed that the proof is not intended to show an accurate depiction of the color or product because it is digital. Pretty shameless business practices.

Imprint is not worth the risk, as they won't even stand by their proofs.

Ordered a banner and the wrong banner came. They blamed the artwork and took 0 responsibility. I explained I ordered a custom banner but they said they didn't have record of it and I only ordered a blank banner. I even sent them a screen shot of the banner created in the cart with a time stamp prior to placing the order. I ordered a custom banner with writing around the artwork and they only printed tue artwork. I would not recommend using them. Will say they are cheap, but you get what you pay for.