imprint.comReviews 2,271

End product turned out great but arrived well over a week after the estimated date on the website. We ordered for an event so timing was important. I turned around the review within 24 hours so it's beyond me why the production estimates are well off. We called and they were no help. Hats arrived 4 days after the event and were supposed to be there 4 days before. This felt like plenty of buffer time, but clearly not. In an era when people are used to receiving orders within 24 hours of the expected date, this felt like such a miss.

It's been 12 days of arguing with their customer service about my order after every agent completely lies. They said they would credit my rewards from a previous order and didn't, said they would resolve the issue in "1-2 more days" 3 separate times and they have no intention of doing so. Save your money and your time and find a reputable company to get printing from!

I was under the impression that I ordered youth hats. When I spoke to the agent on the phone to confirm the design and the type of hat I ordered he said yes when I asked to confirm they were youth hats. Also the quality of the embroidery was poorly done. Also I had to minimize my logo because they couldn't do that many stitches. Found another place that handled my logo just fine and had true youth size hats. Now I have 13 hats I can't do anything with and I'm out almost $400 now because I had to reorder these hats. I'm not happy with my experience at all.

They ruined the gifts for my wedding guests and hosts. I ordered 300 custom shot glasses. First they arrived filthy, and some of the shot glasses were missing parts of the print when they came out of the box. I was not going to give my guests or hosts a filthy shot glass, so I ran a sink of soapy dish water and a sink of rinse water. More glasses had the print just fall off the glass as I gently lowered them into the water. Did they start with clean glasses? Did they use the right ink? Did they cure the ink after printing? And it was obvious they did not ship a clean product. I contacted customer support *******764 and opened a claim ticket (#*******), sent them pictures of over 42 shot glasses with partially missing print. Their response was they can replace with the same type of glass and process they were using. Why would I want more poor quality product. The demeaner of the customer service agent was if I was being treated like an inferior person because I am female, and maybe they are used to providing poor quality products and service and have no care for their company, products or customer. My wedding is in 1 week, and we still do not have a reasonable resolution. Avoid using this company. They have some funny advertising links that mimic 4Imprint and other companies but it brings you to Imprint.com. Not sure if it is the same company, but what a shady way to post links to their site. Their logo should be "for no quality or customer service, we will take your money and leave you hanging". They should be banned from doing business in the USA.

The custom lanyards were just like I wanted. Very nice quality, and arrived just in time. I would definitely order again!

Needed coasters for an opening event week. The designs were very simple (centered icon/logo in a circle coaster) but the scale of the designs are very important to the brand. I sent the files exactly to scale, but I omitted the circle crop just to allow for a bleed on the print. This caused the first round of proofs I sent to be wrong, even though I made a note about this when sending.

From there, the proof process descended into chaos and somehow the proofs got worse and worse in quick succession, even after providing updated reference files. For such a simple design (provided in adobe illustrator, from a print designer themself, positioned and scaled exactly how we wanted it to be printed), it was crazy how many proofs we had to go through.

The customer service response was usually very quick, but the designers on the imprint team weren't always available, so this process got delayed which resulted in a delivery a day late. Thankfully it was for a whole week's worth of events and it wasnt the end of the world that the first day was missed, but imagine if the event was only a day?! Unacceptable, especially since I was told that as long as we had the proof confirmed by a certain time/day I would receive when I needed, and we had it confirmed by that time/day, but I still didn't receive when I needed.

Anyways. Longwinded, but I hesitate to come back just based on this overall experience. The product itself turned out well and we were happy with the end result, just not the process.

Website is horrible and did not save the order correctly, and the lanyards were incorrect. Customer service is horrible and they would not make it right. That's $600 I will never see again on a product that can never be used! No accountability and care for customers. I will never use this company again. Stay away from imprint!

Received my order with several of the cups chipped on the rims and almost all of them the print was severely flawed. I contacted customer service but they refused to correct the flawed cups. Wasted money and a hard lesson learned to never use this company again.

First off giving at ETA of about a 5-7 business days, and then telling the client oh it will be 3-4 weeks you chose standard shipping is a complete joke of a way to do business. I ordered on 9/22 and was supposed to receive 10/4. I called on 10/4 after seeing that had not even shipped yet. Had I known the the actual ETA would be there far out I would have either chosen to upgrade the shipping or used a local solution. I should have used the local solution anyway as I'm sure the results would have been better. As it is the print and material is so light the sun shines through and not only washes out the lighter colored side, but makes the darker side look like it's been in the sun for years. I ended up having to pay for the upgraded shipping after I placed the order to get the signs here before the event I needed them for, so that was an added 30% cost. I won't give them a 1 star because the signs do look nice in a dark shaded area, but out in the bright sun where most stop signs are (where people can actually read the sign) they are disappointing. I would not use this company again nor recommend them to anyone..