imprint.comReviews 2,315

From the very beginning this experience was not good. I was looking to get lanyards made with a government logo on them that did not have to be in high resolution - it just needed to be used. I let the computer comment system know this and I put this is the comment field when placing the order. I soon was notified that there was a message waiting for me on the website (via email) this process is ridiculous as I had to log into my account and find my order to write back (then I received several other emails I was not able to just reply to---just contributing to email clutter!) After several lines of conversation with a different customer service "rep" every time I was asked if I wanted to proceed with the artwork and I said yes then "they" came back and said they could not do it. So after telling about 4 DIFFERENT service "reps" to cancel my order because they could not make it work I finally was able to get a confirmation (another ridiculous thing I had to do just to cancel) I received confirmation that my order would be cancelled. I ended up finding out from accounting that this charge for the 95 lanyards did go through...Still I have not received any order (and if I did I would not open it and send it directly back). So as of right now, this company has charged for this order and nothing has been received for almost a month now. I think this is absolutely unacceptable as I asked the order to be canceled before the artwork was even approved so the card should have never been charged - Or at the very least refunded by now.

I specifically requested a rush job so that I could have the product by a specific date. So, to ensure that would happen, I immediately approved the artwork as soon as I received the proof via email. However, two days later I got a phone call saying the job was on hold as they had questions about whether our logo would fit properly and couldn't guarantee it to come out exactly as the proof indicated. I told the customer representative that I still approved the art to go forward regardless if it wasn't exact and asked if they could still guarantee the original delivery date and he said no it would come two dates later, unless I paid more. I told him that when I had approved it within the original time that it said it would arrive by my event date and was upset that it had been held for two days after my approval and then your company wanted to charge me even more for rush delivery. Eventually after having to get managers involved it was resolved and I got the product as originally promised in time for my event but I was not happy about the extra hassle.