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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,784
This company responds to reviews on average within 2 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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Such a good experience!
August 4, 2024

I hesitated sending in the videos I had because of cost,
Went ahead and took the plunge and am so glad I did.
Watching the videos is a great joy and some I don't even remember ever watching after videoing …….'ll be sending more.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Fast service
August 4, 2024

Good and fast service was received. Recommended to friends.

Date of experience: August 4, 2024
Idaho
1 review
0 helpful votes
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Liked it
August 4, 2024

Was a little confusing at first but got help from customer service and now it's pretty good

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Best decision I've made
August 4, 2024

I finally decided to digitize old tapes to leave for my family. I called IMemories and they explained the whole process and offered to send a box. IMemories kept me informed the whole time via email. Even when the last 2 tapes needed additional care and time. They also sent tracking and notification when to expect back my old tapes. IMemories sends instructions and tips to keep videos organized and different ways to view and share!

Date of experience: August 4, 2024
Pennsylvania
1 review
0 helpful votes
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WONERFUL MEMORIES 4 EVER
August 4, 2024

Thank you for the salvage of my old Vhs tapes I thought I would never see these memories again I look at them ever chance we get as a family. YESSSSS

Date of experience: August 4, 2024
North Carolina
1 review
0 helpful votes
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Seamless process!
August 4, 2024

It was a very seamless and smooth process sending in my VHS tapes to convert to digital and then order them via USB. Great experience and would highly recommend

Date of experience: August 4, 2024
New York
1 review
0 helpful votes
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Outstanding
August 4, 2024

I was very satisfied with the quality of the conversions considering how old my reels were.

Date of experience: August 4, 2024
Maryland
1 review
0 helpful votes
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It took us a while to compile everything but I am very happy we did! I believe I have watched everything twice so far! It was very easy to package up our films and vhs tapes and ship to imemories. I received all back in a sturdy box that they'll now remain in, all together!

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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PRICEY BUT WORTH IT
August 4, 2024

Smooth process, got all my tapes back and everything is perfect

Date of experience: August 4, 2024
Massachusetts
1 review
0 helpful votes
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Fabulous experience!
August 4, 2024

Quick, complete and great. Highly recommend to all I know!

Date of experience: August 4, 2024
Massachusetts
1 review
0 helpful votes
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I was happier than anticipated
August 4, 2024

Received a box and sent in my tapes. Have done this several times and turnaround is good.

Date of experience: August 4, 2024
Washington
1 review
0 helpful votes
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August 4, 2024

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Date of experience: August 4, 2024
New Mexico
1 review
0 helpful votes
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Great service!
August 4, 2024

They were very kind and helpful. They were very fast getting my order done and sent. I highly recommend this service.

Date of experience: August 4, 2024
Missouri
1 review
0 helpful votes
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Very easy process
August 4, 2024

Very happy to see our families on digital format to be able to view anytime. Very easy process

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Easy process
August 4, 2024

Easy and safe service. Service was fast and all items were returned safely.

Date of experience: August 4, 2024
Virginia
1 review
0 helpful votes
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Lifesaver!
August 4, 2024

Thought I would never see these negatives developed or the VHS movies again. Everything came out great, on schedule or before, and customer service was great!

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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August 4, 2024
Updated review

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Date of experience: August 4, 2024

These memories brought my family to tears
June 21, 2024
Previous review

We lost my Dad 30 years ago this year. We came across about 50 of his 8mm films and decided to have iMemories digitize them and they did an amazing job. We've had smiles from ear to ear since receiving them. These memories are priceless.

Date of experience: June 20, 2024
Virginia
1 review
0 helpful votes
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The iMemories team made this an easy experience. Everyone was very helpful.

Date of experience: August 4, 2024
West Virginia
1 review
0 helpful votes
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I like what I received, but the quality of some of the videos wasn't very good. I remember watching the videos in the past, and back then they were much clearer.

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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Surprise!
August 4, 2024

The process of mailing my videos and the quality of the conversion was good; I just was not aware of the fact that I would have to pay a monthly fee to view my videos.

Date of experience: August 4, 2024
Stacey S. iMemories Rep
over a year old

Hi Kurt, Thanks for your feedback! The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USBdrives(s) and/or download and save to your own computers and devices which is no charge. We allow customers flexibility and customization when it comes to saving their memories, since not every customer fits in the same box!