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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,786
This company responds to reviews on average within 2 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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Tape conversion
August 4, 2024

Quick and high quality conversion…. ………………………………………zzz

Date of experience: August 4, 2024
Arizona
1 review
0 helpful votes
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The cost?
August 4, 2024

It seems strange to me that it cost the same to have a CD with five photos on it as a CD or DVD full of 4 or 5 videos. It is also really interesting that the charge for everything is DOUBLE if you don't have a coupon or happen to call them and complain how expensive it it,(as you have to pay before they do any work on your order) THEN they say, oh, we will give you the discounted rate, which is 50% cheaper. Scam. Just offer good prices and don't play games with us exhausted consumers!

Date of experience: August 4, 2024
Stacey S. iMemories Rep
over a year old

Hi Kathy, Thank you for your feedback. We do have all of our pricing with the 50% off promotional code on our website. That code, or any other you may have received via email or text, can be entered at checkout for the discounted pricing. This is how all of your previous orders were processed, you just added the promotional code and received the discounted rate. We appreciate our customers and want to ensure they have the best experience possible. We will always add the promotional code for customers, if they have not, when they contact us as that is the rate we advertise. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Florida
1 review
0 helpful votes
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Pretty good
August 4, 2024

I thought the quality of the photos would turn out better. Otherwise your service was seamless.

Date of experience: August 4, 2024
Illinois
1 review
0 helpful votes
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Great!
August 4, 2024

Love having our videos where everyone can view in our family!

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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Efficient
August 4, 2024

Before iMemories I selected another company based on the expected product delivery time. Paid the initial fee, never recieved communication how to send the videos. Imemories has an easy process, efficiency, and I received the videos sooner than expected

Date of experience: August 4, 2024
Texas
1 review
0 helpful votes
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I am satisfied with my order.
August 4, 2024

The job that y'all did was great and now I can look at my memories.

Date of experience: August 4, 2024
New York
1 review
2 helpful votes
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Unresolved Film Issue
August 4, 2024

All aspects of the process seemed to work, except for the original receipt of multi-video sections for some of my films which were submitted as single unit VHS or spliced Super 8's. I did not expect that, and I'm still not sure why that was done. Staff was responsive and I was then given single video files to replace the others. There is also one VHS that was not done because I was told it was a televised tape. That was not so. I am still waiting for a review of that decision, and no originals have been returned. The VHS was taped at a public dinner meeting of International Cops for Christ, and I was one of the Christian singers at that affair. I was given a copy of the VHS, and it was not televised. It does have special meaning to me since the song I sang ministered directly to the guest speaker. If it will not be digitized, I expect to be called, and that a credit for that charged VHS is being made to my credit card! Still no word after weeks of waiting.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Basic service
August 4, 2024

You get exactly what is advertised. If you have anything slightly outside of what is listed, they won't do it. The videos are on line, and to keep it that way you'll need a subscription at additional cost. You can download everything, however and store the videos yourself. That is a fairly easy process. Editing for me is a bit more challenging than I thought it would be and the files are not as broken into individual events as I thought they would be. Overall a solid service.

Date of experience: August 4, 2024
Stacey S. iMemories Rep
over a year old

Hi Marla, Thank you for taking the time to comment! IMemories specializes in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology. We can not however develop camera film. Once developed we can certainly process the photos or negatives for you!

Florida
2 reviews
0 helpful votes
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Did everything quickly
August 4, 2024

All was scanned and it's great to have access to them digitally

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Seamless experience
August 4, 2024

I was worried at first that converting my 20 + tapes would be a hassle, but in the end it was so easy and convenient. Would definitely use iMemories again

Date of experience: August 4, 2024
Connecticut
1 review
0 helpful votes
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Surprises
August 4, 2024

Found a few photos of my husband when he was young. Delightful!

Date of experience: August 4, 2024
California
2 reviews
0 helpful votes
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Great surprise
August 4, 2024

Every thing done very smoothly from start to finish. Easy to use.

Date of experience: August 4, 2024
Texas
1 review
0 helpful votes
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We have shared our family videos with our grown children. Videos of weddings, births, birthdays and everything in-between! So much fun, and laughter! The whole process is easy from start to finish! Well worth the money!

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Joy
August 4, 2024

IMemories has opened a door to past memories for me and my family. The service is quick, easy and efficient and the platform allows for storage, instant access and sharing. My family now has access to all the memories that have been stored away in boxes for years. This is a great service!

Date of experience: August 4, 2024
Indiana
1 review
0 helpful votes
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Good
August 4, 2024

Works great. Timely. They love it when the movies come in and the little kids see their parents or grandparents as children.

Date of experience: August 4, 2024
South Carolina
1 review
0 helpful votes
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See above.see above. See above. See above. See above. See above see above see above see above

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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Simple and fast turnaround, when I called because I didn't understand the process the person I spoke with was pleasant, friendly and easy to understand.

Date of experience: August 4, 2024
Washington
1 review
0 helpful votes
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Very Happy!
August 4, 2024

We received all our old video and cassette tapes back in digital form in great quality and very quickly! We will definitely use this company again!

Date of experience: August 4, 2024
Georgia
1 review
0 helpful votes
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Good for what was transferred
August 4, 2024

For the videos we had transferred, they did a good job and we are happy. There was one tape, however, that was a mix of a tv show and home videos. They did not transfer that tape, citing copyright, and claimed the entire thing was the tv show. It was not. Upon receiving the tape back, it was only halfway wound, indicating that they never got to the home video portion and gave up on it. I was extremely disappointed that they argued with me over the tape I personally had viewed prior to sending in. I wound up taking it to another company.

Date of experience: August 4, 2024
New Jersey
1 review
0 helpful votes
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IMemories
August 4, 2024

The slides and videos were cleanly digitized. The service was great.

Date of experience: August 4, 2024