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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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Great experience, easy to navigate, quick turnaround time
I liked almost everything about my experience with iMemories. You certainly have the process under control from beginning to end. The online process was clear and easy. The physical process of receiving proper shipping materials and getting back my originals was seamless. The quality of the digital content was just as good as the originals. I thought the cost was a bit high. Possibly, this is a situation where you get what you pay for.
I cannot describe how happy I am with the whole process with your company. You delivered excellent customer service! You have no idea the joy you have brought to my family. Some of those films were over 65 years old! You did EVERYTHING you said you would do. Do you know how rare that is? I have a good friend that is using your company after I told them about you. THANK YOU! THANK YOU! THANK YOU! 5 Stars +++++++++
It was fast, easy and convenient. I would recommend to others. It felt safe and reliable. Thank you!
Great overall experience with IMEMORIES! Fast processing of my old films and unexpected good quality. These films were at least 65 years old and were found stored in a hot Louisiana garage. Didn't have much hope, but 9 of 10 reels were successfully processed.
I had difficulty navigating the website and had to contact customer service. They were very helpful. The product was great, and I would recommend the service even though the prices are high. Once I added in the cost of all of the mailing it was more than expected but can't complain about the security of the service (I was worried about my originals getting lost and they were priceless). I would definitely use them again.
I wished that I was told that after I organized my stuff on your website that it would become unorganized when I downloaded them to my tower. I had to rename everything to get them organized again---
We wanted to watch our Hi-8 videos to watch over the holidays: our player was broken and irreplaceable. We had to find someone's to borrow. It was clear the tapes were aging. In steps IMemories. I sent them off they were back within ten days and now we have them forever. It's been fun watching them. I'd do it again!
Second time I have used this service very happy all around. I have shared my experience with many friends
Great experience recd everything as promised. I have now recommended to friends to use this. I have ordered another box to get more tapes converted
Working with iMemories was simple and straight forward as we turned our in-laws slides and photos into something that can be shared by all. Would use again.
My five sons are age 30+ now. Wondering what to do with the VHS cassettes on a closet shelf at home is no longer a concern. Many options for retaining those significant memories so each son could decide how to use the digitized video as a keepsake. As I move into a smaller home, I know the VHS space may be eliminated without the loss of "glory days" from high school.
Overall pretty good. Wished date labels were less buggy and that the software was tested more.
Hi Allison, Thank you for your review. When we receive your videotapes, we do label the albums with any handwritten labels you have noted on them. Once the videos are online you can easily edit the album names by clicking on it. We would be happy to assist you with issues you are having. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I sent twelve home videos to imemories and are enjoying watching vacations, graduations & family parties from the past. Two tapes needed to be reviewed for audio issues & customer service was great in fixing it quickly & perfectly.
It took about six weeks for the shipping box to get to me in Hawaii, then you could only digitize two of the ten reels of film I sent in.
Hi George, Thanks for your feedback. The iMemories Safeship kit is an optional shipping box that customers can purchase to send their memories into us. Customers can also ship in their own box and we email out a prepaid FedEx shipping label. That way we are still paying for the shipping to us. We did offer this option to you when you contacted us regarding your order. Once we received your films and started the digital conversion, it became clear that the majority of the film reels were too damaged to process. The film was warped and would not run through the projectors smoothly in order for us to get any quality footage off of it. We want to give our cusomers the best quality capture possible for their memories. Since we were unable to do that, you were refunded for the films. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
I sent a large number. They were returned on hood shape, most of the scans are except reproductions but a few are overexposed.
Videos were great quality I don't want to write a review. Sorry
All the things I ordered were done correctly and some vague areas were interpreted correctly. I sent a VHS with some dubbed movies from 1995, but I really just wanted a high school video project that I did that year. Technicians figured out what I really wanted and only converted that video for me due to copyright issues, likely. Still, I wish they would have asked for clarification.
There was no way for me to explain what part of the footage I wanted to digitize during any part of the process. That part should be included.
Hi Lawrence, Thanks for your review! By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. When we do the digital conversion we will remove any copyrighted material and upload only the home video that was on the tapes. What is online to view is all of the home video that was on the tapes. You can further edit and save just the parts you want!
I had hoped to upload all my pictures to a single location, but instead, I received an estimate of $1,000. It didn't assist in downsizing my pictures into one convenient location; I could only view a few and wasn't able to choose the ones to upload. Now, I have only a handful of pictures, which I refuse to pay a monthly fee to access. It was a waste of time and money.
Hi Ale, Thank you for your comment. We want to ensure that our customers do have the best experience possible with iMemories. We're sorry to hear you were unhappy with the process. We would love to be able to discuss this with you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I have loved viewing all my old videos digitally now. What a blessing. Although, some of my media was not converted and I do not know why? It was just sent back with no explanation. I would still do it all over again to have these beautiful videos to see my children again as babies
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Spike, Thanks for your feedback. When you download your memories each album is in it's own file with the same name as the Album. There is no preset order for the downloads. Since each albums is downloaded indivdually, customers can select to download and save them in any order they'd like. We offer our customers flexibility and customization in order to ensure you get to save your memories your way!