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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,788
This company responds to reviews on average within 2 days

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7,376 reviews

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New York
1 review
0 helpful votes
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Great
August 6, 2024

Great …. ……………………………………………………………………………………………………………

Date of experience: August 6, 2024
Virginia
1 review
0 helpful votes
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Excellent service
August 6, 2024

Great experience, easy to navigate, quick turnaround time

Date of experience: August 6, 2024
Indiana
1 review
0 helpful votes
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Great job but pricey
August 6, 2024

I liked almost everything about my experience with iMemories. You certainly have the process under control from beginning to end. The online process was clear and easy. The physical process of receiving proper shipping materials and getting back my originals was seamless. The quality of the digital content was just as good as the originals. I thought the cost was a bit high. Possibly, this is a situation where you get what you pay for.

Date of experience: August 6, 2024
Florida
1 review
0 helpful votes
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The BEST!
August 6, 2024

I cannot describe how happy I am with the whole process with your company. You delivered excellent customer service! You have no idea the joy you have brought to my family. Some of those films were over 65 years old! You did EVERYTHING you said you would do. Do you know how rare that is? I have a good friend that is using your company after I told them about you. THANK YOU! THANK YOU! THANK YOU! 5 Stars +++++++++

Date of experience: August 6, 2024
California
1 review
0 helpful votes
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Easy and convenient
August 6, 2024

It was fast, easy and convenient. I would recommend to others. It felt safe and reliable. Thank you!

Date of experience: August 6, 2024
California
1 review
1 helpful vote
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IMEMORIES Experience
August 6, 2024

Great overall experience with IMEMORIES! Fast processing of my old films and unexpected good quality. These films were at least 65 years old and were found stored in a hot Louisiana garage. Didn't have much hope, but 9 of 10 reels were successfully processed.

Date of experience: August 6, 2024
California
1 review
0 helpful votes
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Would use again
August 6, 2024

I had difficulty navigating the website and had to contact customer service. They were very helpful. The product was great, and I would recommend the service even though the prices are high. Once I added in the cost of all of the mailing it was more than expected but can't complain about the security of the service (I was worried about my originals getting lost and they were priceless). I would definitely use them again.

Date of experience: August 6, 2024
Texas
1 review
0 helpful votes
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I wished that I was told that after I organized my stuff on your website that it would become unorganized when I downloaded them to my tower. I had to rename everything to get them organized again---

Date of experience: August 6, 2024
Stacey S. iMemories Rep
over a year old

Hi Spike, Thanks for your feedback. When you download your memories each album is in it's own file with the same name as the Album. There is no preset order for the downloads. Since each albums is downloaded indivdually, customers can select to download and save them in any order they'd like. We offer our customers flexibility and customization in order to ensure you get to save your memories your way!

Oklahoma
1 review
0 helpful votes
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Memories Made to Last
August 6, 2024

We wanted to watch our Hi-8 videos to watch over the holidays: our player was broken and irreplaceable. We had to find someone's to borrow. It was clear the tapes were aging. In steps IMemories. I sent them off they were back within ten days and now we have them forever. It's been fun watching them. I'd do it again!

Date of experience: August 6, 2024
New Hampshire
1 review
0 helpful votes
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Wonderful service. Great response and communication
August 6, 2024
Updated review

Second time I have used this service very happy all around. I have shared my experience with many friends

Date of experience: August 6, 2024

Excellent service
June 6, 2024
Previous review

Great experience recd everything as promised. I have now recommended to friends to use this. I have ordered another box to get more tapes converted

Date of experience: June 6, 2024
Massachusetts
1 review
0 helpful votes
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Easy!
August 6, 2024

Working with iMemories was simple and straight forward as we turned our in-laws slides and photos into something that can be shared by all. Would use again.

Date of experience: August 6, 2024
Delaware
1 review
0 helpful votes
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Mom of five high school athletes
August 6, 2024

My five sons are age 30+ now. Wondering what to do with the VHS cassettes on a closet shelf at home is no longer a concern. Many options for retaining those significant memories so each son could decide how to use the digitized video as a keepsake. As I move into a smaller home, I know the VHS space may be eliminated without the loss of "glory days" from high school.

Date of experience: August 6, 2024
Florida
1 review
0 helpful votes
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Overall pretty good. Wished date labels were less buggy and that the software was tested more.

Date of experience: August 5, 2024
Stacey S. iMemories Rep
over a year old

Hi Allison, Thank you for your review. When we receive your videotapes, we do label the albums with any handwritten labels you have noted on them. Once the videos are online you can easily edit the album names by clicking on it. We would be happy to assist you with issues you are having. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Kansas
2 reviews
0 helpful votes
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Excellent customer service
August 6, 2024

I sent twelve home videos to imemories and are enjoying watching vacations, graduations & family parties from the past. Two tapes needed to be reviewed for audio issues & customer service was great in fixing it quickly & perfectly.

Date of experience: August 5, 2024
Hawaii
1 review
0 helpful votes
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Problems with service.
August 5, 2024

It took about six weeks for the shipping box to get to me in Hawaii, then you could only digitize two of the ten reels of film I sent in.

Date of experience: August 5, 2024
Stacey S. iMemories Rep
over a year old

Hi George, Thanks for your feedback. The iMemories Safeship kit is an optional shipping box that customers can purchase to send their memories into us. Customers can also ship in their own box and we email out a prepaid FedEx shipping label. That way we are still paying for the shipping to us. We did offer this option to you when you contacted us regarding your order. Once we received your films and started the digital conversion, it became clear that the majority of the film reels were too damaged to process. The film was warped and would not run through the projectors smoothly in order for us to get any quality footage off of it. We want to give our cusomers the best quality capture possible for their memories. Since we were unable to do that, you were refunded for the films. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

California
2 reviews
0 helpful votes
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I sent a large number. They were returned on hood shape, most of the scans are except reproductions but a few are overexposed.

Date of experience: August 5, 2024
North Carolina
1 review
0 helpful votes
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Good
August 5, 2024

Videos were great quality I don't want to write a review. Sorry

Date of experience: August 5, 2024
California
2 reviews
0 helpful votes
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Good work on the technical
August 5, 2024

All the things I ordered were done correctly and some vague areas were interpreted correctly. I sent a VHS with some dubbed movies from 1995, but I really just wanted a high school video project that I did that year. Technicians figured out what I really wanted and only converted that video for me due to copyright issues, likely. Still, I wish they would have asked for clarification.
There was no way for me to explain what part of the footage I wanted to digitize during any part of the process. That part should be included.

Date of experience: August 5, 2024
Stacey S. iMemories Rep
over a year old

Hi Lawrence, Thanks for your review! By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. When we do the digital conversion we will remove any copyrighted material and upload only the home video that was on the tapes. What is online to view is all of the home video that was on the tapes. You can further edit and save just the parts you want!

Washington
1 review
0 helpful votes
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I had hoped to upload all my pictures to a single location, but instead, I received an estimate of $1,000. It didn't assist in downsizing my pictures into one convenient location; I could only view a few and wasn't able to choose the ones to upload. Now, I have only a handful of pictures, which I refuse to pay a monthly fee to access. It was a waste of time and money.

Date of experience: August 5, 2024
Stacey S. iMemories Rep
over a year old

Hi Ale, Thank you for your comment. We want to ensure that our customers do have the best experience possible with iMemories. We're sorry to hear you were unhappy with the process. We would love to be able to discuss this with you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Kentucky
1 review
0 helpful votes
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So glad I did it
August 5, 2024

I have loved viewing all my old videos digitally now. What a blessing. Although, some of my media was not converted and I do not know why? It was just sent back with no explanation. I would still do it all over again to have these beautiful videos to see my children again as babies

Date of experience: August 5, 2024