Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,785
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Titania G.
Unfollow Titania G.
Share Review
Report Review

Awesome experience!
August 9, 2024

I got to see videos I had not seen in over 20 years. It was beautiful! We got to hear and see familiar voice that have now passed on and it really brought a lot of smiles and happiness!

Date of experience: August 9, 2024
California
2 reviews
0 helpful votes
Follow Scott B.
Unfollow Scott B.
Share Review
Report Review

IMemories provides excellent service. Shipping my VHS tapes to them was an easy process and turnaround time was fairly quick.

I am so happy to have digital versions of memories that otherwise would have been forgotten about or unviewable.

Because I submitted 2 VHS tapes with material recorded from the television, copywriting regulations prevented these from being converted to digital media. I had a difficult time finding this information on the website and had to call a customer service agent in order to confirm that what I thought was an incomplete order (missing two tapes) was not a mistake.

Expect to get many marketing emails from iMemories after you send in your media for conversion. The website offers no unsubscribe button to stop this unwanted deluge so I had to make this request in person over the phone. It did not stop the amount of marketing emails that they sent me.

Overall, I am happy with the conversion of my VHS tapes.

Date of experience: August 9, 2024
Kentucky
1 review
0 helpful votes
Follow Dorothy H.
Unfollow Dorothy H.
Share Review
Report Review

The most important important vhs I have is one my sister transferred from a film (like in the attic in Christmas Vacation). Being able to finally share this with my grandchildren was such a treasure. I just wish we had been able to hear the audio back then.

Date of experience: August 9, 2024
Florida
1 review
0 helpful votes
Follow Wayne T.
Unfollow Wayne T.
Share Review
Report Review

Conversion therapy
August 9, 2024

The whole process went as smoothly as a hot knife cutting through warm butter.

Date of experience: August 9, 2024
Oklahoma
1 review
0 helpful votes
Follow Cathy V.
Unfollow Cathy V.
Share Review
Report Review

Easy!
August 9, 2024

I was hesitant to ship my memories off in a box but I received confirmation that the tapes arrived safely. Then within a few days the videos started showing up in my iMemories app!

Date of experience: August 9, 2024
Indiana
1 review
0 helpful votes
Follow Priscilla F.
Unfollow Priscilla F.
Share Review
Report Review

Days gone by slipped away...
August 9, 2024

The days and years have slipped away and thought they were lost to us until...I found iMemories!
Our past family experiences tell the story of who, what and where and are being relived and loved.
Thank you iMemories.

Date of experience: August 9, 2024
Wisconsin
2 reviews
0 helpful votes
Follow Kristine B.
Unfollow Kristine B.
Share Review
Report Review

Thankful for these visual memories
August 9, 2024

Wonderful surprises! And memories! Enjoyed by the family!

Date of experience: August 9, 2024
Tennessee
1 review
0 helpful votes
Follow Steve P.
Unfollow Steve P.
Share Review
Report Review

Multimedia Review
August 9, 2024

Good price. Good turnaround. Slides were good quality conversion. Video quality was not quite as good.

Date of experience: August 9, 2024
Texas
1 review
0 helpful votes
Follow Leticia I.
Unfollow Leticia I.
Share Review
Report Review

My hard copies came back to me imperfect condition and my digital copies were easy to download.

Date of experience: August 8, 2024
New Hampshire
1 review
0 helpful votes
Follow Sydney C.
Unfollow Sydney C.
Share Review
Report Review

Great service
August 9, 2024

It was so great to watch my old home movies! The delivered them to me quickly too

Date of experience: August 8, 2024
North Carolina
1 review
0 helpful votes
Follow Kristi B.
Unfollow Kristi B.
Share Review
Report Review

Great experience
August 8, 2024

So far everything perfect. Trying to get usb order together

Date of experience: August 8, 2024
Washington
1 review
0 helpful votes
Follow Chris Z.
Unfollow Chris Z.
Share Review
Report Review

Thank you
August 8, 2024

So excited to be able to view our old videos from when our kids were younger.

Date of experience: August 8, 2024
Kansas
1 review
0 helpful votes
Follow Lon A.
Unfollow Lon A.
Share Review
Report Review

Outstanding Service
August 8, 2024

IMemories made it very easy to business with them. Their speed, efficiency and attention to detail is superb.

Date of experience: August 8, 2024
Texas
1 review
0 helpful votes
Follow Jimmy B.
Unfollow Jimmy B.
Share Review
Report Review

Satisfied
August 8, 2024

Satisfied with the process and the results. Thank you for the memories.

Date of experience: August 8, 2024
Colorado
1 review
0 helpful votes
Follow Pete L.
Unfollow Pete L.
Share Review
Report Review

Dumb title
August 8, 2024

Everything done in very quick time. I downloaded them and they are excellent copies

Date of experience: August 8, 2024
Michigan
1 review
0 helpful votes
Follow Belitaglowcandles Q.
Unfollow Belitaglowcandles Q.
Share Review
Report Review

A blessing from God!
August 8, 2024

Beautiful surprise! Divine timing! Perfect gift for myself and my family! I was able to show my mom a week before she passed.

Date of experience: August 8, 2024
Wisconsin
1 review
0 helpful votes
Follow Kimberly Z.
Unfollow Kimberly Z.
Share Review
Report Review

Very Satisfied
August 8, 2024

I am so happy that I sent our home videos in to be digitized. The process was easy and now we have access to the videos whenever we want to watch them. No VHS player or DVD player needed! A real game changer!

Date of experience: August 8, 2024
Stacey S. — iMemories Rep
over a year old

Hi Kimberly, This is great to hear! A heartfelt thanks to you!

Massachusetts
1 review
0 helpful votes
Follow Christina D.
Unfollow Christina D.
Share Review
Report Review

Too little information given.
August 8, 2024

Very disappointed. Cannot view easily. Quality of digital material is poor.

Date of experience: August 8, 2024
Stacey S. — iMemories Rep
over a year old

Hi Christina, Thank you for your feedback. We can absolutely look into any quality concerns you have. We want to make sure you have the best experience possible with iMemories. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

North Carolina
1 review
0 helpful votes
Follow Judy U.
Unfollow Judy U.
Share Review
Report Review

Absolutely love IMemories!
August 8, 2024

Where do I begin from start to finish. I've been so impressed this has been my second order to iMemories. And I'm so pleased with this company. I have complete faith in this company and have been telling my friends and family of their service. I trust them completely. As to reviews way beyond a top 10. Scales are not high enough to explain their service. I thank them. I thank them so much. Definitely will be using them again.

Date of experience: August 8, 2024
Stacey S. — iMemories Rep
over a year old

Hi Judy, Thank you so much for the kind words and the amazing review! We're truly grateful for your recommendations to your friends and fanily. It means a lot to us that you trust our service enough to share it with others!

Georgia
1 review
1 helpful vote
Follow CAROLYN L.
Unfollow CAROLYN L.
Share Review
Report Review

Don't be quick to judge
August 8, 2024

At first, I was a little disappointed with the quality of my videos. Until I saved them to a USB. They were a little clearer and was easier to view.

Date of experience: August 8, 2024
Stacey S. — iMemories Rep
over a year old

Hi Carolyn, Thanks for your wonderful feedback!