Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you for taking our family memories and bringing them to life on screen.
There seems to be a lot of interference lines at the top or bottom of the videos. Many of the videos are very jumpy and the sound is garbled. This is not what I expected for what I paid.
I got the perfect birthday gift for my son by showing him a tape from his 4th year (1976) when only Super 8 reels exist
I haven't seen these videos in almost 30 years! They were beautifully done, fast service and brought my family to tears.
The process was a bit confusing but I sent in my future in-law's wedding video on vhs and a couple weeks later I got it digital! It was great watching it and I can't wait to surprise them with it. Got the physical vhs back a week or two later after that. Smooth process after figuring out what I had to do.
This was a fairly expensive project and it turned out fairly well. However, given the cost, I felt I should have been granted more time to review the digitized photos before having to decide to pay for cloud storage.
This is a sound company. They did what they said they do and quickly. I figured it would be months but when they got into the pics and tapes it was a few days. I'd use them again if I had more memories to digitalize.
A little expensive but all in all it worked out. My memories I received came in a timely matter and were accurate
On my initial visit to the site it appeared that I was paying for a conversion but apparently only paid for a mailing box, which was way to large for the one video I wanted to convert...! Then had to pay again to get the video converted. I would have much rather mailed in the video myself and then paid just one time.
IMemories digitized a dozen ~37-year-old Video8 tapes on time and without any hassles or surprises. They helpfully titled the 12 resulting "albums" using the tapes' original handwritten names. Competitive pricing.
The picture and audio is true to the original, and iMemories segmented each tape into 4 to 17 different files -- apparently based on scenes from the tapes? I'm not entirely clear.
There is no option for them to keep the tapes after digitization -- they have to ship them back to you.
You can download the videos from the cloud, and from there, upload them to YouTube, Google drive, etc.
I would choose iMemories again!
Very pleased with quality, turn around time & customer support
I thought you might be able to take the lines out of the digital.
My experience was top notch excellent! I don't have a single complaint. Thank you guys!😊
We tried a different company that was very expensive and paid for junk videos. This was easy, affordable and we are pleased.
I got to see videos I had not seen in over 20 years. It was beautiful! We got to hear and see familiar voice that have now passed on and it really brought a lot of smiles and happiness!
IMemories provides excellent service. Shipping my VHS tapes to them was an easy process and turnaround time was fairly quick.
I am so happy to have digital versions of memories that otherwise would have been forgotten about or unviewable.
Because I submitted 2 VHS tapes with material recorded from the television, copywriting regulations prevented these from being converted to digital media. I had a difficult time finding this information on the website and had to call a customer service agent in order to confirm that what I thought was an incomplete order (missing two tapes) was not a mistake.
Expect to get many marketing emails from iMemories after you send in your media for conversion. The website offers no unsubscribe button to stop this unwanted deluge so I had to make this request in person over the phone. It did not stop the amount of marketing emails that they sent me.
Overall, I am happy with the conversion of my VHS tapes.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Joanne, Thanks for your feedback. When we do the digital conversion we keep your slides, negatives, or photos grouped and in order as they were received. Each group of images will be published onto your iMemories account in its own album. If you have any handwritten labels on your box of slides, bag of prints, or envelope of negatives, we'll be sure to label the albums with the same names. The great part is you can easily edit, rename, and organize all of your content once everything is published to your iMemories account!