Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,002
value
158
shipping
156
returns
82
quality
6,783
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
Follow Sandi K.
Unfollow Sandi K.
Share Review
Report Review

Thank you for taking our family memories and bringing them to life on screen.

Date of experience: August 10, 2024
Indiana
1 review
0 helpful votes
Follow Kenneth Y.
Unfollow Kenneth Y.
Share Review
Report Review

Home Videos
August 10, 2024

There seems to be a lot of interference lines at the top or bottom of the videos. Many of the videos are very jumpy and the sound is garbled. This is not what I expected for what I paid.

Date of experience: August 10, 2024
Austria
2 reviews
0 helpful votes
Follow Vivian H.
Unfollow Vivian H.
Share Review
Report Review

I got the perfect birthday gift for my son by showing him a tape from his 4th year (1976) when only Super 8 reels exist

Date of experience: August 10, 2024
Ohio
1 review
0 helpful votes
Follow Barbra A.
Unfollow Barbra A.
Share Review
Report Review

Beautiful Memories
August 10, 2024

I haven't seen these videos in almost 30 years! They were beautifully done, fast service and brought my family to tears.

Date of experience: August 10, 2024
Michigan
1 review
0 helpful votes
Follow Julia Q.
Unfollow Julia Q.
Share Review
Report Review

Works
August 10, 2024

The process was a bit confusing but I sent in my future in-law's wedding video on vhs and a couple weeks later I got it digital! It was great watching it and I can't wait to surprise them with it. Got the physical vhs back a week or two later after that. Smooth process after figuring out what I had to do.

Date of experience: August 9, 2024
California
1 review
0 helpful votes
Follow Ruth I.
Unfollow Ruth I.
Share Review
Report Review

Review
August 10, 2024

I was very happy with the results of my digital video. It arrived in a timely manner.

Date of experience: August 9, 2024
New York
1 review
0 helpful votes
Follow Cherrie O.
Unfollow Cherrie O.
Share Review
Report Review

This was a fairly expensive project and it turned out fairly well. However, given the cost, I felt I should have been granted more time to review the digitized photos before having to decide to pay for cloud storage.

Date of experience: August 9, 2024
Wyoming
1 review
0 helpful votes
Follow Hank Q.
Unfollow Hank Q.
Share Review
Report Review

Great company
August 10, 2024

This is a sound company. They did what they said they do and quickly. I figured it would be months but when they got into the pics and tapes it was a few days. I'd use them again if I had more memories to digitalize.

Date of experience: August 9, 2024
Colombia
1 review
0 helpful votes
Follow Simon G.
Unfollow Simon G.
Share Review
Report Review

Good experience
August 9, 2024

A little expensive but all in all it worked out. My memories I received came in a timely matter and were accurate

Date of experience: August 9, 2024
Alaska
1 review
0 helpful votes
Follow Jon Z.
Unfollow Jon Z.
Share Review
Report Review

On my initial visit to the site it appeared that I was paying for a conversion but apparently only paid for a mailing box, which was way to large for the one video I wanted to convert...! Then had to pay again to get the video converted. I would have much rather mailed in the video myself and then paid just one time.

Date of experience: August 9, 2024
Iowa
1 review
0 helpful votes
Follow JoAnne S.
Unfollow JoAnne S.
Share Review
Report Review

Issues
August 9, 2024

Might photos were not organized as they advertised on the website

Date of experience: August 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi Joanne, Thanks for your feedback. When we do the digital conversion we keep your slides, negatives, or photos grouped and in order as they were received. Each group of images will be published onto your iMemories account in its own album. If you have any handwritten labels on your box of slides, bag of prints, or envelope of negatives, we'll be sure to label the albums with the same names. The great part is you can easily edit, rename, and organize all of your content once everything is published to your iMemories account!

California
1 review
0 helpful votes
Follow Suzanne E.
Unfollow Suzanne E.
Share Review
Report Review

The order was large but they emailed me each time a portion had been done. The quality was good and ease of doing this was terrific.

Date of experience: August 9, 2024
District of Columbia
1 review
0 helpful votes
Follow Walter R.
Unfollow Walter R.
Share Review
Report Review

A job well done
August 9, 2024

IMemories digitized a dozen ~37-year-old Video8 tapes on time and without any hassles or surprises. They helpfully titled the 12 resulting "albums" using the tapes' original handwritten names. Competitive pricing.

The picture and audio is true to the original, and iMemories segmented each tape into 4 to 17 different files -- apparently based on scenes from the tapes? I'm not entirely clear.

There is no option for them to keep the tapes after digitization -- they have to ship them back to you.
You can download the videos from the cloud, and from there, upload them to YouTube, Google drive, etc.
I would choose iMemories again!

Date of experience: August 9, 2024
North Carolina
1 review
0 helpful votes
Follow Catherine R.
Unfollow Catherine R.
Share Review
Report Review

Will Use iMemories Again
August 9, 2024

Very pleased with quality, turn around time & customer support

Date of experience: August 9, 2024
Maine
1 review
0 helpful votes
Follow William X.
Unfollow William X.
Share Review
Report Review

Lines on digital
August 9, 2024

I thought you might be able to take the lines out of the digital.

Date of experience: August 9, 2024
Florida
1 review
0 helpful votes
Follow Nicole K.
Unfollow Nicole K.
Share Review
Report Review

Love it so much! Thank you so much! Wonderful company! Seeing old memories really meant the world to me. Thank you, thank you, thank you.

Date of experience: August 9, 2024
North Carolina
3 reviews
0 helpful votes
Follow Molly H.
Unfollow Molly H.
Share Review
Report Review

Excellent experience!
August 9, 2024

My experience was top notch excellent! I don't have a single complaint. Thank you guys!😊

Date of experience: August 9, 2024
Virginia
1 review
0 helpful votes
Follow Julie A.
Unfollow Julie A.
Share Review
Report Review

Good experience
August 9, 2024

We tried a different company that was very expensive and paid for junk videos. This was easy, affordable and we are pleased.

Date of experience: August 9, 2024
Pennsylvania
1 review
0 helpful votes
Follow Titania G.
Unfollow Titania G.
Share Review
Report Review

Awesome experience!
August 9, 2024

I got to see videos I had not seen in over 20 years. It was beautiful! We got to hear and see familiar voice that have now passed on and it really brought a lot of smiles and happiness!

Date of experience: August 9, 2024
California
2 reviews
0 helpful votes
Follow Scott B.
Unfollow Scott B.
Share Review
Report Review

IMemories provides excellent service. Shipping my VHS tapes to them was an easy process and turnaround time was fairly quick.

I am so happy to have digital versions of memories that otherwise would have been forgotten about or unviewable.

Because I submitted 2 VHS tapes with material recorded from the television, copywriting regulations prevented these from being converted to digital media. I had a difficult time finding this information on the website and had to call a customer service agent in order to confirm that what I thought was an incomplete order (missing two tapes) was not a mistake.

Expect to get many marketing emails from iMemories after you send in your media for conversion. The website offers no unsubscribe button to stop this unwanted deluge so I had to make this request in person over the phone. It did not stop the amount of marketing emails that they sent me.

Overall, I am happy with the conversion of my VHS tapes.

Date of experience: August 9, 2024