Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We are in a digital world now and having Imemories has made that transition much easier for my family. We are able to sit and watch old movies and pictures whenever we want to, all we need is our phone and log in. It's been a wonderful way to downsize, without losing precious memories.
Great - glad I did it. Much easier and less expensive than I anticipated
Imemories did a great job converting my old vhs tapes to digital. I love being able to access those memories via my phone whenever I feel like it and being easily able to share these memories. Another amazing feature is when I have a question about anything, I can call imemories and speak to a real person! Hallelujah!
My 35mm slides seem to be slightly out of focus. I need to display them on my slide projector once it's fixed as eyeballing them isn't sharp enough.
The iMemories product does what it says it will do; it turns your old tapes into digital files. I wouldn't have chosen this option if I weren't moving to a place where I can't take my tapes, but alas, I didn't want to lose them. The cost is exorbitant, however. If you can find a cheaper alternative that is almost as straightforward, go for it.
Very easy. Good communication during the total process. Great to see all the old videos of our kids growing up.
There was a problem with three of the tapes. One VHS tape had audio from a TV station in the background throughout. They said it was already on the tape, and we taped over it. Not sure who's right.
This is my second time to send memoriabilia to this company and have been so pleased. I have sent articles from the newspaper, sent notices encased in plastic, old pictures, new pictures, dance recital videos, graduation videos, war pictures and anything else I wanted saved for my children and grandchildren. They are careful with everything you send and when they are finished you get everything back. It is so fun to to watch the good ole days of your life with your family on your tv screen.
Quick turn around. Easy to use with ease knowing my videos were safe with tracking numbers. Highly recommend
The experience has been very good. I sent 3 VHS tapes and they were converted fairly quickly into a digital format. Downloading from the imemories site was easy. I plan to send some 8mm film next.
Too much money and I didn't even received a thumbdrive or DVD or such. It was somewhere up there in the clouds. I could view them and my sister saved them for us. Thank you. I was glad to get the pictures. But disapointed.
Hi Patricia, Thaks for your feedback. The digital conversion is a two step process. The first step is to convert your old analog videotapes to digital video files. The second step is how you choose to save the new digital videos. After the digital conversion, you have four ways to save your memories: order customized DVDs, USB flash drives, download the files to your computer and devices for free, or keep online access with an iMemories Cloud Subscription for $7.99/month or $49.99/year. We appreciate our customers and want to ensure they have flexibility and customization when it comes to saving their memories in the way that suits them best. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Video is blurry, and sound is poor quality. For what I paid, not worth it.
Hi Julie, Thanks for your comment. The iMemories Safeship Kit is an optional box that customers can purchase to send their memories into us. It is not required. We also offer the option to ship using a box of your own and we will email a prepaid FedEx shippig label to you. We can absolutely look into any quality concerns you have. Please keep in mind these are standard definition videos being viewed with today's high definition screens. They will not be as clear and crisp as we have become accustomed to. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Love this. Will be back to convert more. Great to have these memories now accessible
I have been lugging 60 different reels of 8m home movies that were filmed from the late 1960s to the early 1980s, for around 25 years. I thought for sure they'd be ruined. IMemories was able to restore them and I was able to see videos of my mom. She passed away before cell phones had cameras. I was able to share these easily with other family members. It was very emotional for all of us. Now we can see them any time we want. Thank you iMemories!
I am not happy with the quality of the products. The originals are no much clearer.
I liked how my memories are converted into digital. My memories came to my mind immediately.
The easiest process ever! I called customer service with a question and they were wonderful!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Marc, Thanks for your feedback. We understand you want the best possible capture of your memories. Our team did review your tapes, when they were sent back, and the video footage on the original tapes matches the videos that were uploaded to your iMemories account. If you still have questions regarding the content, most public libraries do have older video equipment that can be used at no charge to view your tapes. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.