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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,002
value
158
shipping
156
returns
82
quality
6,783
This company responds to reviews on average within 2 days

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7,376 reviews

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California
1 review
0 helpful votes
Follow Elena D.
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We are in a digital world now and having Imemories has made that transition much easier for my family. We are able to sit and watch old movies and pictures whenever we want to, all we need is our phone and log in. It's been a wonderful way to downsize, without losing precious memories.

Date of experience: August 12, 2024
California
1 review
0 helpful votes
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Great idea
August 12, 2024

Great - glad I did it. Much easier and less expensive than I anticipated

Date of experience: August 12, 2024
Massachusetts
1 review
0 helpful votes
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Excellent Service
August 12, 2024

Imemories did a great job converting my old vhs tapes to digital. I love being able to access those memories via my phone whenever I feel like it and being easily able to share these memories. Another amazing feature is when I have a question about anything, I can call imemories and speak to a real person! Hallelujah!

Date of experience: August 12, 2024
Texas
1 review
0 helpful votes
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Wonderful
August 12, 2024

Convenient, efficient, simple to share, a relief to remove clutter, the potential to create family events is wonderful

Date of experience: August 12, 2024
Missouri
1 review
0 helpful votes
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Out of Focus?
August 12, 2024

My 35mm slides seem to be slightly out of focus. I need to display them on my slide projector once it's fixed as eyeballing them isn't sharp enough.

Date of experience: August 12, 2024
South Carolina
1 review
0 helpful votes
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Expensive, but simple
August 12, 2024

The iMemories product does what it says it will do; it turns your old tapes into digital files. I wouldn't have chosen this option if I weren't moving to a place where I can't take my tapes, but alas, I didn't want to lose them. The cost is exorbitant, however. If you can find a cheaper alternative that is almost as straightforward, go for it.

Date of experience: August 12, 2024
New York
1 review
0 helpful votes
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Nice to see our old videos
August 12, 2024

Very easy. Good communication during the total process. Great to see all the old videos of our kids growing up.

Date of experience: August 12, 2024
Hawaii
1 review
0 helpful votes
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Mostly good, but a problem
August 12, 2024

There was a problem with three of the tapes. One VHS tape had audio from a TV station in the background throughout. They said it was already on the tape, and we taped over it. Not sure who's right.

Date of experience: August 12, 2024
Stacey S. — iMemories Rep
over a year old

Hi Marc, Thanks for your feedback. We understand you want the best possible capture of your memories. Our team did review your tapes, when they were sent back, and the video footage on the original tapes matches the videos that were uploaded to your iMemories account. If you still have questions regarding the content, most public libraries do have older video equipment that can be used at no charge to view your tapes. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Indiana
1 review
0 helpful votes
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IMemories is the BEST
August 12, 2024

This is my second time to send memoriabilia to this company and have been so pleased. I have sent articles from the newspaper, sent notices encased in plastic, old pictures, new pictures, dance recital videos, graduation videos, war pictures and anything else I wanted saved for my children and grandchildren. They are careful with everything you send and when they are finished you get everything back. It is so fun to to watch the good ole days of your life with your family on your tv screen.

Date of experience: August 11, 2024
New Jersey
1 review
0 helpful votes
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Great service
August 12, 2024

Quick turn around. Easy to use with ease knowing my videos were safe with tracking numbers. Highly recommend

Date of experience: August 11, 2024
Maryland
1 review
0 helpful votes
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Very satisfied
August 12, 2024

The experience has been very good. I sent 3 VHS tapes and they were converted fairly quickly into a digital format. Downloading from the imemories site was easy. I plan to send some 8mm film next.

Date of experience: August 11, 2024
California
1 review
0 helpful votes
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Expensive
August 12, 2024

Too much money and I didn't even received a thumbdrive or DVD or such. It was somewhere up there in the clouds. I could view them and my sister saved them for us. Thank you. I was glad to get the pictures. But disapointed.

Date of experience: August 11, 2024
Stacey S. — iMemories Rep
over a year old

Hi Patricia, Thaks for your feedback. The digital conversion is a two step process. The first step is to convert your old analog videotapes to digital video files. The second step is how you choose to save the new digital videos. After the digital conversion, you have four ways to save your memories: order customized DVDs, USB flash drives, download the files to your computer and devices for free, or keep online access with an iMemories Cloud Subscription for $7.99/month or $49.99/year. We appreciate our customers and want to ensure they have flexibility and customization when it comes to saving their memories in the way that suits them best. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Nevada
1 review
0 helpful votes
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Video is blurry, and sound is poor quality. For what I paid, not worth it.

Date of experience: August 11, 2024
Stacey S. — iMemories Rep
over a year old

Hi Julie, Thanks for your comment. The iMemories Safeship Kit is an optional box that customers can purchase to send their memories into us. It is not required. We also offer the option to ship using a box of your own and we will email a prepaid FedEx shippig label to you. We can absolutely look into any quality concerns you have. Please keep in mind these are standard definition videos being viewed with today's high definition screens. They will not be as clear and crisp as we have become accustomed to. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

New York
1 review
0 helpful votes
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Saved my old videos
August 12, 2024

They seemed to be degrading so I hope we saved them from loss.

Date of experience: August 11, 2024
New York
1 review
0 helpful votes
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Excellent experience
August 12, 2024

Love this. Will be back to convert more. Great to have these memories now accessible

Date of experience: August 11, 2024
Indiana
1 review
0 helpful votes
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Great service
August 12, 2024

I have been lugging 60 different reels of 8m home movies that were filmed from the late 1960s to the early 1980s, for around 25 years. I thought for sure they'd be ruined. IMemories was able to restore them and I was able to see videos of my mom. She passed away before cell phones had cameras. I was able to share these easily with other family members. It was very emotional for all of us. Now we can see them any time we want. Thank you iMemories!

Date of experience: August 11, 2024
California
1 review
0 helpful votes
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Product quality
August 12, 2024

I am not happy with the quality of the products. The originals are no much clearer.

Date of experience: August 11, 2024
Florida
1 review
0 helpful votes
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Good products
August 11, 2024

I liked how my memories are converted into digital. My memories came to my mind immediately.

Date of experience: August 11, 2024
California
1 review
0 helpful votes
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..
August 11, 2024

I'd rather not have to leave a review, thanks, but the service was fine.

Date of experience: August 11, 2024
Florida
1 review
0 helpful votes
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Excellent!,,
August 11, 2024

The easiest process ever! I called customer service with a question and they were wonderful!

Date of experience: August 11, 2024