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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,003
value
158
shipping
156
returns
82
quality
6,785
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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District of Columbia
1 review
0 helpful votes
Follow Merryl E.
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Imemories is a treasure
August 14, 2024

So great to know that our memories are accessible and preserved now! Great experience with imemories both times I used them.

Date of experience: August 14, 2024
Utah
1 review
0 helpful votes
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Saved time I did not have
August 14, 2024

I had been sitting on a big box of media for years. It's a relief to have it done by iMemories.

Date of experience: August 14, 2024
New York
1 review
0 helpful votes
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All is well, at first the digital video didn't appear to work and there was a strange second copy showing up in my online account. I mentioned to support and it was quickly rectified.

Date of experience: August 14, 2024
Colorado
1 review
0 helpful votes
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Amazing Memories
August 14, 2024

We had a great time watching all of our memories from the past!

Date of experience: August 14, 2024
Virginia
1 review
0 helpful votes
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My Opinion
August 14, 2024

The information is very hard to fully understand exactly what is involved with the process and what happens after the completed process. I had to call customer service to get a better understanding.

Date of experience: August 13, 2024
District of Columbia
1 review
0 helpful votes
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Revived videos from 34 years ago!
August 14, 2024

It's just beautiful to watch videos from my childhood, from 30-40 years ago :)

Date of experience: August 13, 2024
Arizona
1 review
0 helpful votes
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Beyond my expectations!
August 14, 2024

My husband recently passed away, and I had some videotapes that I had converted so me and our children could look back on all the wonderful memories we shared. The price was very reasonable as well.

Date of experience: August 13, 2024
Pennsylvania
1 review
0 helpful votes
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I am so happy with my imemories!
August 13, 2024

It was super easy they where very helpful when I called to talk to someone

Date of experience: August 13, 2024
Utah
1 review
0 helpful votes
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Satisfied Customer
August 13, 2024

Easy Processing instructions and good end product. Enjoyed reliving the memories and being able to share with family through modern technology.

Date of experience: August 13, 2024
Illinois
2 reviews
0 helpful votes
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Very easy to do, good quality digital videos. Easy to view and to share with others.

Date of experience: August 13, 2024
Washington
1 review
0 helpful votes
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Good experience
August 13, 2024

Imemories makes it easy to ship, easy, to view after the conversion and easy to download. Their site is user friendly, and all instructions are clear. If you want to convert your old media to digital, imemories is definitely the company to use!

Date of experience: August 13, 2024
North Carolina
2 reviews
0 helpful votes
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I'm so excited that all of my videos and pictures are all together. It will make it easier for me to locate and view! Thank you so much for the wonderful customer service!

Date of experience: August 13, 2024
Virginia
1 review
0 helpful votes
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Sound and video quality
August 13, 2024

The Sound and video quality transferred was very low. Some of the videos even don't have sound.

Date of experience: August 13, 2024
Connecticut
1 review
0 helpful votes
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Priceless
August 13, 2024

The process was so simple, easy and quick. I will now have these memories forever.

Date of experience: August 13, 2024
Stacey S. — iMemories Rep
over a year old

Hi Amy, Thank you for taking the time to comment! We truly appreciate that you have trusted us with such precious memories.

Florida
1 review
0 helpful votes
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Ok
August 13, 2024

I received most of the content digitally. But one of them you said had copyrighted material and couldn't digitize. I understand that. What I'm disappointed in is the lack of communication. I never received any communication about that and had to go digging through your website to find anything about why that tape wasn't digitized. I also thought you should have refunded the $30 I paid for that content. I also thought your communication about how long the digital content would be available was poor. I got an email 1 day before the content was expiring. I had to go in and emergency download everything which tied up my computer while I was trying to work. I also tried to contact customer service and your website is impossible. In general you could work on your communication. So I'm disappointed in the experience and wouldn't use your service again and wouldn't recommend it to others.

Date of experience: August 13, 2024
Stacey S. — iMemories Rep
over a year old

Hi Heather, Thanks for your feedback. IMemories is in contact throughout the entire digitization process, via your own Order Status page plus regular emails. During your 30 days of free access there are emails sent out every few days, letting you know how many days you have left and the different options you have to save memories. We appreciate our customers and want to make they are informed throughout the process. By law iMemories can not upload any copyrighted material to your account. This is noted on our website as well as in the Starter Guide that is included inside the Safeship kit. The extensive digital conversion work is still completed on these tapes, so we do not automatically refund the charges. As a courtesy, we have issued a refund for you. Please allow 3-5 business days for the refund to post. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

New York
1 review
0 helpful votes
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Best thing I ever did! 5 stars!
August 13, 2024

Five stars! Best thing I ever did to preserve my family memories and have them accessible from anywhere digitally preserved. Also so easy to share with my family. Highly recommend!

Date of experience: August 12, 2024
Wyoming
1 review
0 helpful votes
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It was a good experience, feel like the price for short super 8 movies was a little high. Should have different pricing.

Date of experience: August 12, 2024
Stacey S. — iMemories Rep
over a year old

Hi Deb, Thanks for taking the time to leave a review! We do charge a flat rate per item for the digital conversion of all videotapes, DVDs and 50' of film. This is because each item is given the same care and attention regardless of the length of the recording!

Florida
1 review
0 helpful votes
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I've wanted to do this for so long!
August 12, 2024

Everything was provided just as described! Looking forward to revisiting those memories!

Date of experience: August 12, 2024
Texas
1 review
0 helpful votes
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IMemories provides a user-friendly process to safely ship your items to be formatted digitally. Although I consider myself "technologically challenged", the process was easy from start to finish. It is a joy to share these priceless moments with the family!

Date of experience: August 12, 2024
Michigan
1 review
0 helpful votes
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Awesome Service!
August 12, 2024

Easy and so special to have these home videos available at my fingertips!

Date of experience: August 12, 2024