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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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So great to know that our memories are accessible and preserved now! Great experience with imemories both times I used them.
I had been sitting on a big box of media for years. It's a relief to have it done by iMemories.
All is well, at first the digital video didn't appear to work and there was a strange second copy showing up in my online account. I mentioned to support and it was quickly rectified.
We had a great time watching all of our memories from the past!
The information is very hard to fully understand exactly what is involved with the process and what happens after the completed process. I had to call customer service to get a better understanding.
It's just beautiful to watch videos from my childhood, from 30-40 years ago :)
My husband recently passed away, and I had some videotapes that I had converted so me and our children could look back on all the wonderful memories we shared. The price was very reasonable as well.
It was super easy they where very helpful when I called to talk to someone
Easy Processing instructions and good end product. Enjoyed reliving the memories and being able to share with family through modern technology.
Very easy to do, good quality digital videos. Easy to view and to share with others.
Imemories makes it easy to ship, easy, to view after the conversion and easy to download. Their site is user friendly, and all instructions are clear. If you want to convert your old media to digital, imemories is definitely the company to use!
I'm so excited that all of my videos and pictures are all together. It will make it easier for me to locate and view! Thank you so much for the wonderful customer service!
The Sound and video quality transferred was very low. Some of the videos even don't have sound.
I received most of the content digitally. But one of them you said had copyrighted material and couldn't digitize. I understand that. What I'm disappointed in is the lack of communication. I never received any communication about that and had to go digging through your website to find anything about why that tape wasn't digitized. I also thought you should have refunded the $30 I paid for that content. I also thought your communication about how long the digital content would be available was poor. I got an email 1 day before the content was expiring. I had to go in and emergency download everything which tied up my computer while I was trying to work. I also tried to contact customer service and your website is impossible. In general you could work on your communication. So I'm disappointed in the experience and wouldn't use your service again and wouldn't recommend it to others.
Hi Heather, Thanks for your feedback. IMemories is in contact throughout the entire digitization process, via your own Order Status page plus regular emails. During your 30 days of free access there are emails sent out every few days, letting you know how many days you have left and the different options you have to save memories. We appreciate our customers and want to make they are informed throughout the process. By law iMemories can not upload any copyrighted material to your account. This is noted on our website as well as in the Starter Guide that is included inside the Safeship kit. The extensive digital conversion work is still completed on these tapes, so we do not automatically refund the charges. As a courtesy, we have issued a refund for you. Please allow 3-5 business days for the refund to post. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Five stars! Best thing I ever did to preserve my family memories and have them accessible from anywhere digitally preserved. Also so easy to share with my family. Highly recommend!
It was a good experience, feel like the price for short super 8 movies was a little high. Should have different pricing.
Hi Deb, Thanks for taking the time to leave a review! We do charge a flat rate per item for the digital conversion of all videotapes, DVDs and 50' of film. This is because each item is given the same care and attention regardless of the length of the recording!
Everything was provided just as described! Looking forward to revisiting those memories!
IMemories provides a user-friendly process to safely ship your items to be formatted digitally. Although I consider myself "technologically challenged", the process was easy from start to finish. It is a joy to share these priceless moments with the family!
Easy and so special to have these home videos available at my fingertips!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Amy, Thank you for taking the time to comment! We truly appreciate that you have trusted us with such precious memories.