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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Iowa
2 reviews
0 helpful votes
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Smooth experience
August 16, 2024

In moving, I found some slides I had (about 150) that I didn't know existed. The process of packaging them and sending them off couldn't have been easier. It took a while for them to be processed, but no more than I expected. Also the picture quality wasn't as good, but cameras just seem to be better now. Overall I'm very pleased.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Philliip, Thank you for taking the time to comment! We so appreciate the support!

Michigan
1 review
0 helpful votes
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Very satisfied
August 16, 2024

I have sent two groups of videos.
I am able to access them online and put them cds myself

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Mary, Thanks for your amazing review!

Arkansas
1 review
0 helpful votes
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One happy customer
August 16, 2024

I recently had my family reunion (1991,1992, and 1995) VCR tapes restored and am very happy with this company. I have since found 6 more family reunion tapes which I will be sending to have them done.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Thanks for your wonderful feedback! Your support means everything!

Texas
2 reviews
0 helpful votes
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Amazing Service
August 16, 2024

A friend told me about iMemories and they did not disappoint. My VHS tapes were digitized and are now available on my iPad to view at any moment.
IMemories is an amazing company.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

HI Julie, This is what we hope to hear! We appreciate your kind words!

South Carolina
3 reviews
0 helpful votes
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Excellent and fast!
August 16, 2024

Very easy and fast! My family has enjoyed having the digital videos to share.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Michele, Thank you for the fantastic review!

New York
1 review
0 helpful votes
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Thanks for the memories.
August 16, 2024

Great, I called several times and the staff was very helpful

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Roy, We're thrilled to hear that you were pleased with our representatives! Your words inspire us!

California
1 review
0 helpful votes
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Loved the memories :)
August 15, 2024

I loved it. My family and me are enjoying spreading the memories that were once just locked away. My only suggestion is adding possible problems that may arise (for us was a rusted screw on a tape. Also was not able to be converted.) Just need clear communication when stuff like that happens. I' m happy with the service and have been in contact with other relatives that may have old vhs, betamax, etc., that we may be able to convert. Keep it up guys :)

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Mark, Thank you so much for the detailed feedback. We want our customers to have the best experience with iMemories and will certainly forward your suggestions! Thank you sincerely.

Illinois
1 review
1 helpful vote
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Wonderful to work with.
August 15, 2024

They have done done a wonderful job for us. Quality is great, help is just a call away.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ed, Thank you for the incredible review!

Illinois
1 review
0 helpful votes
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Slides and video
August 15, 2024

Everything turned out wonderful. Better than I expected. I highly recommend. Very fast and efficient. Easy process

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Elaine, Thank you for taking the time to comment! We so appreciate the kind words!

California
1 review
0 helpful votes
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I found two old unmarked camcorder tapes after 22 years. All I knew is the camcorder was given to us when our son was born. I was hoping beyond hoping there would be videos of our son. What a relief that one tape was me pregnant a week before our son was born and one was when he was about year old. I could not find anyone locally to convert these to digital and was grateful to find iMemories. And bonus...we can watch it on our smart tv too!

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Melissa, Thank you for sharing! Thank you for placing your trust in us to handle your cherished memories

Colorado
1 review
0 helpful votes
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Memories
August 15, 2024

I have been using Imemories for about 3 years trying to get my all my videos digitalized. They have all been so nice and have helped me when I contact them.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Al, Thank you for your continued support! We're grateful to have you with us!

California
1 review
0 helpful votes
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Digital account
August 15, 2024

Good results of digital memories. Kept account for a while until I got them into a hard drive at home.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Janina, Your comment means a lot to us! Thank you!

Pennsylvania
1 review
0 helpful votes
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Worth it
August 15, 2024

This was a project I have been meaning to do for over a decade. I went to multiple CVS stores who claimed they could convert these into photographs and was turned away from all of them. This was super easy and clear, Al though I do wish there was a cost range or estimate prior to mailing everything in.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Emily, Thank you for the great review! We do have all of our pricing on our website and in the Starter Guide that's included inside the SafeShip Kit. We want to ensure our customers have the best experience possible when trusting us with their cherished family memories!

California
1 review
0 helpful votes
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Thank you
August 15, 2024

My experience was very touching the customer service was like a therapist very understanding and kind and helpful we need more people like her on this planet

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Pawanjit, Your sharing this means a lot to us! Knowing our representative made a positive impact on your experience with us is truly rewarding!

Colorado
1 review
0 helpful votes
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Very easy. Great Job!
August 15, 2024

Overall, this process was very simple and easy to execute. Everything was completed within the timeframe and all materials were returned to me.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Paul, Thanks for the amazing review!

Pennsylvania
1 review
0 helpful votes
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Overall it was a good experience using iMemories the first time.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Larry, Thank you for taking the time to comment! This is what we hope to hear!

Missouri
1 review
0 helpful votes
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I would use IMemories again!
August 15, 2024

I have been happy with IMemories. Good customer service. Videos were done much better than another company I had used in the past.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Pam, We're thrilled to hear you had a positive experience! Thanks for the wonderful review!

Tennessee
1 review
0 helpful votes
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Good to go.
August 15, 2024

Very satisfied with the results although expensive. Video quality is good for 60 plus year old film.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi John, We appreciate your comment!

Florida
1 review
0 helpful votes
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Memories are Priceless Gems of time
August 15, 2024

Seamless experience, wait time was very reasonable and well worth it, and 50% off sealed the Deal, great experience

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Frank, Thank you for trusting us with such precious memories, we appreciate your kind words!

Pennsylvania
1 review
0 helpful votes
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All my memories were converted to digital and I can view them online.

Worth every dollar!

Thanks
Charles

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Charles, Thanks for the comment! Your support means everything!