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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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Maryland
1 review
0 helpful votes
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Fantastic
August 15, 2024

Great product and very rapid turnaround time. The ability to send links to family and friends is very convenient and very enjoyable. Thx.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ron, Thank you for taking the time to leave a terrific review!

New Jersey
1 review
0 helpful votes
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Not sure how to share
August 15, 2024

I'm confused as to how this works? Sharing, maintaining the digital copy...

Date of experience: August 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Linda, Thanks for your feedback! We can certainly assist you with sharing and saving your memories! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Wisconsin
1 review
0 helpful votes
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The videos that were transferred were great and fun to watch. I only wish I had sent in some sooner before the damage was done to those that were too moldy to transfer.

Date of experience: August 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Christine, We so appreciate the support! A heartfelt thanks to you!

California
1 review
0 helpful votes
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Good, but expensive
August 15, 2024

Good communication, good quality. Even with a sale price, my order was still over $400. Worth it I guess

Date of experience: August 14, 2024
California
2 reviews
0 helpful votes
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Good First Impression
August 15, 2024

I had two VHS tapes converted to digital to try out the process and it was a very positive experience.
The account was easy to set up, the communication from the iMemories team let me know when my materials were received and within a week, the tapes appeared in digital format in my iMemories account. My original materials were returned to me soon after. I downloaded the app to my TV as well, so now I can watch my 10 year old self be silly on television. I will definitely use this company again.

Date of experience: August 14, 2024
South Dakota
1 review
0 helpful votes
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Excellent service
August 15, 2024

Would recommend the service to anyone. Very very good. Thank you!

Date of experience: August 14, 2024
Georgia
1 review
0 helpful votes
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Treasured Moments
August 15, 2024

Really needed these memories on digital media. Thank you IMemories.

Date of experience: August 14, 2024
California
2 reviews
0 helpful votes
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Long Lost Happy Family Memories!
August 15, 2024

Our parents were the gatekeepers of family photos and videos that had been taken over the course of their lives, their parents' lives, and now my brothers and my life. Total quantity was about 20,000 videos and photos! Had we not decided to take the dozens of boxes to iMemories, many of these precious memories would have simply been lost forever. IMemories did the impossible - they sifted through 75 years of dozens of boxes and digitized our family's amazing history. Memories that could have been completely lost, we now have for ourselves and our children. We can't thank iMemories enough - great communication throughout and we couldn't be happier with their work product. Highly recommend!

Date of experience: August 14, 2024
North Carolina
1 review
0 helpful votes
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Converted movies
August 15, 2024

Excellent and quick turnaround
Received my films back quickly

Date of experience: August 14, 2024
Arizona
1 review
0 helpful votes
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Loved seeing my memories!
August 15, 2024

The process was quick and I was able to easily share my memories. I ordered the Zip drive after discovering your memories are only viewable on the site for a limited amount of time (about 4-5 weeks, I believe) unless you sign up for a monthly fee, which I did not want to do. I received my Zip drive quickly.

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Easy process, glad to be able to pass on family memories to my sister in law

Date of experience: August 14, 2024
North Carolina
1 review
0 helpful votes
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Good Job on the Videos.
August 15, 2024

I sent about 15 Betamax tapes and 4 8 and 16 mm films for processing. I knew that some were possibly tv shows and cinematic movies. Since they were from my father in law, I had them try to record all of them. The home movies we got back were great. You need to remember that the quality of older recordings were done at lower resolutions than today.

Some of the beta max were tv shows and cinematic movies. As I knew, I still had to pay for the processing. The harder part was that they said three of the tapes were too old and damaged to be processed. I got an email about the broken tapes. However, the email could not be matched to the tapes because there was no reference to a number or index on the tapes. They used names they had created for the tapes, but the names were not on the tapes either. It would have been nice to be able to match the damaged tapes to the email to see if someone else might have been able to fix the issues.

Date of experience: August 14, 2024
New York
1 review
0 helpful votes
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Memories saved
August 15, 2024

Although some of our slides were lost for a time the customer service worked hard to recover the missing pieces. All ended well and we are very thankful!

Date of experience: August 14, 2024
Texas
1 review
0 helpful votes
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Video to digital conversion
August 14, 2024

Imemories converted my retirement video, which was 25 years old and on tape, to digital format.

Date of experience: August 14, 2024
North Carolina
1 review
0 helpful votes
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Good
August 14, 2024

Had an old film roll developed. It was old so it came out a bit blurry but I didn't have high hopes. Glad they could even digitize it!

Date of experience: August 14, 2024
Michigan
1 review
0 helpful votes
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Flash drive not recognized on tv
August 14, 2024

Need to go to imemories app to play movie you digitized does not work on tv

Date of experience: August 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Rob, Thanks for your feedback. USB drives are designed to be used in computers. They can be used in a lot of newer Smart TVs as well. Since there are so many different TV brands and models, there is no guarantee a USB drive will work in all TVs. You can check with the manufacturer to see if there are specific requirements for your TV. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Texas
1 review
0 helpful votes
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Saving precious memories
August 14, 2024

Such an easy system and with the coupon, very affordable. My photos were handled with care and returned back in record time!

Date of experience: August 14, 2024
Missouri
1 review
0 helpful votes
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Well Done
August 14, 2024

Everything was transferred to digital as promised in excellent format. Thanks!

Date of experience: August 14, 2024
Utah
1 review
1 helpful vote
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IMemories is GREAT!
August 14, 2024
Updated review

They digitized all my photos in two big batches. The quality is perfect!

Date of experience: August 14, 2024

Great work!
April 11, 2024
Previous review

The pics turned out great and my whole family has access to them!

Date of experience: April 1, 2024
District of Columbia
1 review
0 helpful votes
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Imemories is a treasure
August 14, 2024

So great to know that our memories are accessible and preserved now! Great experience with imemories both times I used them.

Date of experience: August 14, 2024