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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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Louisiana
1 review
0 helpful votes
Follow Sheila E.
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Very Happy
August 18, 2024

The entire process was extremely easy. Was so happy with final product. Received old VHS tapes back quickly as well. Very satisfied customer.

Date of experience: August 17, 2024
Washington
1 review
0 helpful votes
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The only downside is our family's videos from the 80s look low-resolution. I'm not sure if the conversion process downgraded them or if they were just lo-rez to begin with.

Date of experience: August 17, 2024
Georgia
1 review
0 helpful votes
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Great quality product
August 18, 2024

Very great quality product. Would highly recommend to anyone looking to restore memories.

Date of experience: August 17, 2024
Massachusetts
1 review
0 helpful votes
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If I had other videos, I would use your service again. I had just a couple of minor issues - I didn't realize you can't digitize video taped off the air, so maybe that could be more obvious on the web page. Also, videos were randomly split, so I need to combine some and split others to have them make logical sense. I was expecting one large video file and all I would need to do is split, but I'll manage somehow.

Date of experience: August 17, 2024
Tennessee
1 review
0 helpful votes
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Excellent Dude
August 17, 2024

Excellent Dude. Our family legacy is secured. Thank you for your service!

Date of experience: August 17, 2024
Canada
1 review
0 helpful votes
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Very good service. Prompt and excellent quality reproduction of our family's years of videos we had no way to show anymore. Very grateful.

Date of experience: August 17, 2024
Florida
2 reviews
0 helpful votes
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Great experience
August 17, 2024

Everything online was great. However, I live in the Scottsdale area and had the chance to drop off the slides in person. That experience was fantastic. Maybe the most helpful customer service experience I've ever had. Wish I could remember her name (it was a few weeks ago) but kudos to that person and the management.

Date of experience: August 17, 2024
California
1 review
0 helpful votes
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Mixed experience
August 17, 2024

While we were impressed with how quickly our order was processed (conversion of negatives to digital format), we were disappointed with a couple of things. When we had called customer service ahead of placing our order, we were told that we wouldn't be charged for the processing of illegible/bad shots (e.g. Blurred pictures of kids' hands), but that was not the case. Also, we were charged an exorbitant amount to have our negatives returned to us. We had known that there would be a cost, but in this case, it appeared that iMemories was looking to pad their profit margin. Though we are grateful to finally have our negatives preserved, a bit more transparency up front would have been appreciated.

Date of experience: August 17, 2024
Florida
1 review
0 helpful votes
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Very convenient and prompt service. Very happy and relieved to have my memories preserved for the future. I love that I can share with family.

Date of experience: August 17, 2024
Indiana
1 review
0 helpful votes
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So fun for our family!
August 17, 2024

We had lots of video camera film that we couldn't do anything with, so having it converted was so amazing. We found videos of family events from many, many years ago that included family members who have since died. I am SO glad we made the investment to have our videos digitized! It's expensive, yes, but worth it.

Date of experience: August 17, 2024
New York
1 review
0 helpful votes
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Easy and long lasting memories!
August 17, 2024

Great experience! Highly recommend anyone who has any memories to mail them in.

Date of experience: August 17, 2024
Colorado
1 review
0 helpful votes
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The quality is not good
August 17, 2024

Do not like the quality of my videos transferred onto my computer

Date of experience: August 17, 2024
Oklahoma
1 review
0 helpful votes
Follow Anita I.
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I found a box of old family video tapes in the garage. Without any way to watch them, I was discouraged and sad. Then I found iMemories! Ordered my kit, sent it back and in just a short time I received an emailed that my videos were ready! They were great and so much fun to share with my now adult kids and grandkids! Thank you, iMemories for preserving our past and making it easy to share.

Date of experience: August 17, 2024
Illinois
1 review
0 helpful votes
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This is the only place I could find to convert slides so that I could see what was on them and share them with the grandchildren

Date of experience: August 17, 2024
New York
1 review
0 helpful votes
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Great service!
August 17, 2024

Loved everything about the service iMemories provided. Very fast and great quality.

Date of experience: August 17, 2024
Wisconsin
1 review
0 helpful votes
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Just what I expected
August 17, 2024

I had a some old home movies on super 8 and VHS. I decided to have them converted. The finished product was then available on the app, where I was able to easily download them to my computer and edit them with my own software that I am already familiar with using. My only complaint- One of the tapes was on my app twice, broken down into different smaller cuts. Took me a while to realize I had dupicates because they weren't cut in the same places.

Date of experience: August 17, 2024
Texas
1 review
0 helpful votes
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Great service
August 17, 2024

Efficient quick and easy with envelopes provided. Quick turn around time. Downloading from the site took alot longer but worked alot faster to just open the video and directly download it from there.

Date of experience: August 17, 2024
Arizona
1 review
0 helpful votes
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Great service with a minor issue
August 17, 2024

They did a great job on my videos, communicated through the whole process. My only issue is that morecthan half of my videos were "copyright" protected, which I had no way of knowing, so I paid $15 for each of 20 video tapes and couldn't get them digitized. I sent 41 tapes at $15 per tape, and only got 19 albums, so now I need to figure out how to watch/ convert the other tapes, and I'm hesitant to send more until I know what's on them. Some of these tapes were footage from my parents dive trips, it's not like they were Hollywood movies I was trying to copy.

Date of experience: August 17, 2024
Stacey S. — iMemories Rep
over a year old

Hi Rebecah, Thanks for your feedback. The tapes we received that were listed as copyrighted, did not have any home video on them. They all had copyrighted recorded TV shows on them. By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release from the station or company that produced the shows. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

District of Columbia
1 review
0 helpful votes
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Great Service
August 17, 2024

Fast turnaround, great quality, fast return. My second time using them

Date of experience: August 17, 2024
Arizona
1 review
0 helpful votes
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Met expectations
August 17, 2024

Met expectations but forgot to pick up my tapes. Need to pick up

Date of experience: August 17, 2024