Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The process was pretty easy. I loved seeing these movies. Great memories.
I had some old performances from high school on VHS. It has been about 22 years since I had seen them. It was fun to see that I was actually pretty good at what I did! Very grateful to iMemories for making this happen.
Glad we found this service. It's awesome to watch our old videos and share with family and friends.
Even though the video was 25 years old. It was converted to digital great. So many people in the video have passed on, including my husband. But it gave me joyful memories in my heart. I will always have those memories as well as pass them onto my children. Thx imemories.
I had 3-VHS tapes of my daughter in a Church play when she was little. This has brought back such great memories, since I had no way of playing them. I would definitely suggest others to use this service. They took such good care of my tapes. They were very respectful of them. I am so glad this service was available. 😊
I loved seeing the memories of times in the past. Some recordings were better than others, some weren't pixelated and difficult to see and hear.
4 stars is only because i sent 28 tapes in and got 25 videos back and can't directly tell which ones didn't work? Would have been nice for a sticker to say tape will not play or something easy to understand. Otherwise super happy with everything.
Was excellent and i shared with my friends and they were very happy about the memories that we could be able to see it after more that 30 years.
Very professional operation with excellent results. I would recommend
It is a big sum of money to have them converted, but what in life could be more important than having memories of your family?
Love watching these together now and being able to pull them up automatically from my phone or computer.
Everything was on time and undamaged! The job was done and I was able to download it to an external hard drive.
We were about to view memories we had not seen in years. Very pleased with every aspect of this journey. Thank you
I had my VHS tapes converted. They are 29 years old. If I find more family memories I'll happily send those in too
I ordered CDs for my memories. I am sure they will be as good as the online memories.
The entire process went smoothly. IMemories box arrived quickly, sent films in and now family memories can be enjoyed forever. All the family films were returned safely.
The main tapes I wanted to be digitized were not - because I took the video of my son playing at a university and I was told that they were copyrighted. So what I really wanted - didn't happen!
Hi Jill, Thank you for your feedback. The videotapes we received had sporting events that were recorded from TV. They were not personal recordings. By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, sporting events and news broadcasts without a copyright release. We would need a release from the TV stations ABC, ESPN, Channel 12 in order to upload the videos to your account. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Rachel, Thank you for your review!