On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I sent in 35 DVDs and they were converted quickly to the ap. I used a 50% off code and it cost about $500. Then I was able to upload all my videos off my phone also for free. I paid the yearly subscription of $50 a month and now my kids and I can watch all our family videos on the TV or phone or whatever. I've been able to share them with other people. This was an easy and the best way I've found to make all our memories digital and easy to watch.
I will be sending in the remainder of my VHS's. I can't wait to share with the family.
Hi Vicki, We're thrilled you had a positive experience! We look forward to the opportunity to work with you again!
Very easy - good response time. Anxious to tell friends about this service. Many of us have old photos\slides etc. that have been forgotten.
Hi Karen, We're truly grateful for your recommendations to your friends. It means a lot to us that you trust our service enough to share it with others. Your support is our motivation!
The memories that were transferred to the online system were great. The problem is most of the best memories we wanted you said you were unable to transfer because they were on a European system. Maybe iMemories should invest in getting the appropriate software to transfer these files. Only more people are going to want this done.
Hi Gregory, Thanks for your feedback. IMemories can process most European (PAL) videotapes. We did not receive any videotapes from you that could not be processed. You sent in a hard drive, which we do not process, as they may contain viruses. You can however upload the contents of the hard drive to your iMemories account at no charge. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
My dad has stage 4 cancer, and I wanted him to see old videos of our family, holiday, and all those memories. We have truly enjoyed being able to watch those together.
Hi Renee, Your sharing means a lot to us. Thank you for allowing us to be part of your journey in preserving your father's memories.
Everything about this process was quick, easy and painless!
We are enjoying watching the memories. So easy to share with others.
Hi Patricia, Thanks for your amazing review! We're so grateful for your support!
Would have loved an email each time a file was added / converted. I got one when the first file was added but nothing in between which meant I spent a lot of time checking the site on my own to see if more files had been added
Sending in my videos was an easy process. All the materials kept my tapes safe on transit. They were processed quickly and returned promptly.
I understand that there is a way that old videos resolution can be increased by a tool out there. I think that would be a good add on for your company vs. getting your memories, and then going through each one to improve the resolution quality.
Overall it has been a great experience with your company.
More friendly and helpful to those who are electronically challenged, specifically older people
Hi Lynn, Thanks for your feedback! We apologize that your experience fell short of expectations. We strive for better, and this is not the experience we want our customers to have when reaching out for support. Our goal is to guarantee the best possible experience for our customers. We hope you will consider giving iMemories another opportunity to restore your faith in our service.
A customer rep phone call & several non-obvious steps are required to move your files out of the iMemories cloud onto your device. Very aggravating.
Hi Laura, Thank you for your comment. We're sorry to hear you had trouble with the downloads. We do have the instructions online and there is also a Help section within your account. That has step by step instructions with screenshots to walk you through the process. We're glad to hear that Customer Service was able to assist you with the downloads! If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Very quick. Turn around. The videos came out. Great. A couple of them are a little grainy, but I get it there. 25 plus years old, but I am so happy with the outcome, and all of the communication between you guys and I thank you so much to everyone that helped keep these wonderful memories. For me, by digitalizing them so I never lose him. I truly appreciate all of your work and we'll be passing 2 others where I got mine done. I have a lot of other family members that have old.Cassettes that they would like to Do this too, especially seeing the outcome that I got again. I couldn't thank you guys enough for all the communication and all of your hard work.I truly appreciate every one of you
I had 5 36 year old VHS tapes that needed to be converted to digital and I also had 743 photographs converted. It went really well. They kept me posted on the progress of my order and now I have them all downloaded to my hard drive and I can also view them on the app. I am very satisfied with imemories.
Hi Barbara, We so appreciate the kind words! Thank you for trusting us with such important memories!
I felt nervous at first sending all my home videos that i treasure away, but i received confirmation that the company got my videos safely so i was relieved. The company had a quick turnaround time before i was able to view my videos online and soon after i got all my original videos back
I had a mixture of reel to reel, vcr, slides, 8mm tapes and iMemories digitized them all quickly and at a fair price. I was able to download all the videos and pictures from their web site which was great!
Hi Brad, Thank you for the excellent review! We appreciate your kind words!
I've been wanting to see old videos for ages and with iMemories' great price, I can see them on my tv and share the memories with my family.
Hi Sophie, Thank you for trusting us with such precious memories! A heartfelt thanks to you!
From the initial box to ship my home movies, to the return of those videos, I have been pleasantly surprised by the care and response I received. Again, highly pleased and will definitely use them in the future for other videos and have recommended them all to my family and friends!
Hi Amanda, Thank you for such a detailed and considerate review! We're so glad to hear you were pleased with the results! Thank you for choosing us to help preserve your precious memories.
They want you to purchase THEIR flash drives to store your memories. It seems like it's extremely difficult for me to save my files other than to take up space on my computer.
Hi Sue, Thanks for your feedback. The purchse of a USB drive from iMemories is optional. You can absolutley download and save your memories to your computer or drive. Once the file is downloaded it is yours to save however you choose. If you are having trouble with the downloads, we can certainly go through the process with you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
The only issue I had was that I wasn't notified about two tapes not being converted due to copyright issues. I had to reach out to customer service before I found out.
Hi Traci, Thanks for taking the time to comment. When we do the digiital conversion we do provide updates throughout the process in the Order Status section of your account. The information regarding the copyrighted material was noted there on July 17th. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Excellent customer service and an outstanding product. My family and I will enjoy our home movies for years to come!
Hi Rachel, Thank you for the incredible review! We're thrilled to hear about your positive experience. Your support and feedback motivate us to keep doing our best.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tangi, We're so grateful for your wonderful review! Your feedback is incredibly valuable to us, and it's heartening to hear you had a positive experience. Thank you sincerely.