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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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New Jersey
1 review
0 helpful votes
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Streamline, supportive, and quality
October 17, 2019

Good experience, not easy sending ones family memories out to strangers. Imemories instilled trust in the process and flowed through with what they said would be done.

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review, and for trusting us with your memories! We are so glad you are enjoying the iMemories experience.

Pennsylvania
1 review
0 helpful votes
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Pretty cool way to view memories
October 20, 2019

Some of the videos have streaks thru them and it happens to be the important moments but all and all it's nice to have the memories more accessible

Date of experience: October 17, 2019
Arizona
1 review
0 helpful votes
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Converted wedding video from 32 years ago and there was some deteriation but it was converted before more damage could occur.

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Hi Ann,
Thanks for taking the time to submit your review. Let us know if you have any questions. 1-800-845-7986

California
1 review
0 helpful votes
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I'm telling all my friends about IMemories. This is so great see all my stuff. I always had my video camera ready to use at all times and I am now loving see everything.

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Georgia
1 review
0 helpful votes
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Great service!
October 17, 2019

Very helpful when you call. Nice people. Great product! My 20yr old tapes came out great. Did my 50 yr old wedding pictures on dvd. Came out wonderfulil!

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions.

Missouri
1 review
0 helpful votes
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IMemories review
October 17, 2019

I love having my old videos I had no way of playing now online - thanks!

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Idaho
1 review
0 helpful votes
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Happy
October 17, 2019

This was my second time to use. Couldn't be happier. My videos were beautiful. I have shared them with family and friends. We're have laughed and cried! Thank you!

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Thank you for being a returning customer! We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Michigan
2 reviews
0 helpful votes
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Fast processing
October 17, 2019

When I shipped my videos I was told 2-3 weeks for processing and I had all my 28 videos done before one week was up. And I received all my originals back one week after that. It was so fun to share my videos with my adult children for them to view and reminisce!

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions.

California
1 review
0 helpful votes
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Wonderful!
October 17, 2019

I had wondered for years how to access these beloved videos of my son, and let everyone see them. It sounded arguous and complicated - instead it was amazingly easy and relatively fast.

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Connecticut
1 review
0 helpful votes
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Great
October 17, 2019

Waiting to download the memories. Will do that soon! Please leave the memories online since I am not done with them yet.

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Hi Susan,
Thanks for the 5 star review and trusting us with your memories.

Pennsylvania
1 review
0 helpful votes
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Excellent communication at all steps of the process. The result was wonderful. 50 years old 8mm film converted to digital with no damage to to the film. Three reels, many more to follow.

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are looking forward to helping you with your next order.

North Carolina
1 review
0 helpful votes
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Superior customer service
October 17, 2019

Great so far. I'm still in the process of editing the new batch of digitized tapes
The staff is always willing to talk you through the process and don't make you feel stupid for asking basic questions.

I've used them three other times and have always been exceptionally happy. I appreciate the fact that I don't need to worry about them losing my tapes or thinking they will be lost in the return.

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

Texas
1 review
0 helpful votes
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Just what I hoped.
October 17, 2019

Solid service and care with my tapes. My videos online are same quality as tape. Sending in a second batch.

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Thank you for submitting your review. We are so glad you are enjoying your memories. Let us know if you have any questions.

Florida
1 review
0 helpful votes
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IMemories highly reccomend!
October 17, 2019

IMemoies exceeds expectations of transferring my family memories from camera tapes to digital where you can download and share. Thank you iMemoies for reserving our family memories.

Date of experience: October 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

New York
1 review
0 helpful votes
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One of the best decisions
October 20, 2019

This was one of the best decisions I've made! It was easy and I can share with family. Many people have moved on in these videos. Having converted them, I have a memory to see and hear when I want. Great service!

Date of experience: October 16, 2019
New York
1 review
0 helpful votes
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MY MEMORIES thru second marriage
October 17, 2019

VERY GOOD EXCEPT I SIGNED UP FOR SECURE CLOUD STORING AND DONT KNOW HOW TO USE IT It doesn't appear I can save photos on my desktop Mac unless I do one at a time and there are 100's. I sort of need walk thru instructions on how to save to my own photos already saved.

Date of experience: October 16, 2019
Patty S. — iMemories Rep
over a year old

Hi Lorraine,
Thanks for taking the time to submit your review. We appreciate your feedback. We will email you downloading instructions. Feel free to call us here to walk you through the downloads. 1-800-845-7986

Georgia
1 review
0 helpful votes
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Extremely satisfied
October 17, 2019

Very excited to be able to watch my home movies again. High-quality video and audio. I only wish that the wedding video I sent could have been converted. It was the only one out of the nine tapes I sent that was missing.

Date of experience: October 16, 2019
Patty S. — iMemories Rep
over a year old

Hi Samantha,
Thank you for the 5 star review. We are so glad you are enjoying your memories. In regards to your wedding video, I don't see a tape with a wedding title. Please call us here and we can go over your order. 1-800-845-7986

Wisconsin
1 review
0 helpful votes
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Early Review
October 16, 2019

We received the box, and were able to go on line to see the segments, but have not gone through all the segments and figured out how to down load to CD in some better order. It appears to be done and the quality is as good as the VHS was for its time.

Date of experience: October 16, 2019
Patty S. — iMemories Rep
over a year old

Hi Kevin,
Thanks for the feedback and taking the time to submit your review. Let us know if you have any questions. 1-800-845-7986

California
1 review
0 helpful votes
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Great Customer Service
October 16, 2019

Kristin was so responsive and easy to work with. I had some glitches on my end but all were resolved with clear communication. Thank you!

Date of experience: October 16, 2019
Patty S. — iMemories Rep
over a year old

Hi Judy,
Thanks for the 5 star review. We are looking forward to helping you preserve your memories.

Utah
2 reviews
0 helpful votes
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Process efficient and professional.
October 16, 2019

We need to finish up the process. Life seems to be getting in the way of accomplishing that. We need to get online and educate ourselves how to edit and save what we want. It really is amazing what you can do with our very old tapes. Thank you! Now we just need to do our part!

Date of experience: October 16, 2019
Patty S. — iMemories Rep
over a year old

Hi Christi,
We appreciate you taking the time to submit your review. Feel free to call us before you start your work so we can walk you through what you will need to do. 1-800-845-7986