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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Florida
1 review
0 helpful votes
Follow Adrienne V.
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Thank you for your services and for the memories, today! It's nice to know you offer this service and make it easy to share with family and friends!

Date of experience: October 31, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Virginia
1 review
0 helpful votes
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Couldn't be happier
October 30, 2019

Service was excellent. Pictures were so much fun to see and looked good. And I love the discount, too.

Date of experience: October 30, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

New York
1 review
0 helpful votes
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Fun process!
October 30, 2019

I ordered the box and sent my video tapes that way. They made it so easy! I received my videos, downloaded them and voila, I'm watching home videos I haven't seen in so many years. It's really fun!

Date of experience: October 30, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 star review! We are so glad you are enjoying the iMemories experience.

Oregon
1 review
0 helpful votes
Follow Laverne S.
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Very good service. Received my originals back. People have been shocked at the videos that I have shared.

Date of experience: October 30, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

New York
1 review
0 helpful votes
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I would do it again
October 30, 2019

I was worried at first but a very nice lady named isis Primus was so very helpful that she made me feel Comfortable with the whole process I hope to do business with her again.

Date of experience: October 30, 2019
Patty S. — iMemories Rep
over a year old

Thank you for the kind words and trusting us with your family memories! We will make sure to share this with her!

Georgia
1 review
0 helpful votes
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My Home Movies
October 30, 2019

I was nervous to send my original videos off to the company. Everything was explained and the process was awesome. I received the downloads and my originals back. I laughed so hard at the videos of my children growing up.

Date of experience: October 30, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Tennessee
1 review
0 helpful votes
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My dvd's are great
October 30, 2019

Very well pleased, you stayed in touch with me the whole time, letting me know what was going on... was nervous about sending my tapes off, but you did a great job, will be sending more... thanks...

Date of experience: October 30, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Florida
1 review
0 helpful votes
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Good service, bad return box
October 30, 2019

Upon receiving my second set of slide magazines returned from imemories, I was disappointed and a little scared to see the poor condition of the mailing box. The outside of the cardboard had been so drenched with rain that it was collapsing and the corners were coming apart. Thank goodness imemories had done a good job of packing my slides and enclosing them in the zip-lock bag. They were intact and safe. I think this was a post office issue.

Date of experience: October 29, 2019
Patty S. — iMemories Rep
over a year old

Hi Sue,
We appreciate you taking the time to submit your review. We are so sorry to hear about your package. Unfortunately we can't control every situation but we use the plastic bags on everorder shipped out to give it that extra protection. Let us know if you have any questions. 1-800-845-7986

California
1 review
0 helpful votes
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Recommend to everyone
November 2, 2019

Love the people I spoke with. Very helpful and went out of their way to explain everything. Very happy with iMemories.

Date of experience: October 29, 2019
California
2 reviews
0 helpful votes
Follow Janice P.
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Happy
October 30, 2019

So pleased to have our family history in a digital format that will be shared and never lost. So many memories of our beloved heritage over many generations.

Date of experience: October 29, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions.

Texas
1 review
0 helpful votes
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Great experience
November 1, 2019

It was a little scary at first to send off all of our home videos but the company was very quick about processing things and returning them back to me. I haven't been able to view these images for a long time so thank you for offering this service to put our memories in a digital format that I can enjoy and share

Date of experience: October 29, 2019
Massachusetts
1 review
0 helpful votes
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Excellent service!
October 29, 2019

I love how reliable and quick iMemories is. Several times I've sent over important memories on VHS tapes or various other "older formats" and iMemories does an amazing job of converting them well and quickly, and returning the originals in the same condition in which I sent them.

Date of experience: October 29, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions.

Texas
1 review
0 helpful votes
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Too much $$
November 27, 2019

Was asking for $$ every step of the process. Could only afford a few tapes and then wanted more to put them on CD.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 28, 2019
Massachusetts
1 review
0 helpful votes
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Excellent Service
October 31, 2019

Totally worth it! I would've given a 5 star rating but I'd like to see better guidance on labeling and editing. Couldn't seem to put proper dates on them without scrolling thru 25 years on the pop up calendar and no way to manually type it in.

Date of experience: October 28, 2019
California
3 reviews
0 helpful votes
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Thanks for your service.
October 28, 2019

It's really fun to see all these old films I couldn't view before. Thank you. Would recommend your service to my friends.

Date of experience: October 28, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Louisiana
1 review
0 helpful votes
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Great experience.
October 28, 2019

This was a pleasurable experience. I have been wanting to get our home movies converted for years and they are over thirty years old. So thankful that they were converted and returned safely.

Date of experience: October 27, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

Maryland
1 review
0 helpful votes
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Awesome!
October 28, 2019

Great job at preserving memories. Just be sure you have an external drive to store the movies on or buy space from their "cloud storage". :)

Date of experience: October 27, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

New Jersey
1 review
0 helpful votes
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Surprise!
October 28, 2019

Among the old negatives I had done were a couple of pictures that I had never seen and were worth the whole thing. I treasure those pictures.

I want to do more but am in the middle of moving and it will be some time before I can get back to finding what I want to send. Is there any time limit on when I can again send material to you?

Date of experience: October 26, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience. As long as you are subscribed you are fine. Make sure you use the same email you used with your first order and we will add to that account when time allows you to send the next order.
Call with any questions you might have. 1-800-845-7986

Texas
1 review
0 helpful votes
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Pretty Good
November 27, 2019

Order got processed but a VHS video got split into 2 videos and I don't know how to get them back together. I wish they had checked with me before splitting it.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2019
New Jersey
1 review
0 helpful votes
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Mary's Memories
October 28, 2019

Thank you for your prompt service. All digitals have been downloaded, but I have not yet edited them for DVDs yet. Cannot accurately rate the results until I have time to view & edit all of them.

Date of experience: October 26, 2019
Patty S. — iMemories Rep
over a year old

Thanks for taking the time to submit your review. We appreciate your feedback. Let us know if you have any questions. 1-800-845-7986