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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Delaware
1 review
0 helpful votes
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The concierge service was unexpected. I purchased both an imemory and a legacy box. While I liked the barcoding stickers that I placed on my items from legacy, it was the personal concierge point of contact with iMemories that made a bigger difference. I always had someone dedicated to my videos that I could email. I had zero difficulty with imemory and will finish my set with them.

Date of experience: November 13, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 star review and trusting us with your memories. Our Concierge Team is here to assist you during the entire process along with our other Customer Relations Team. We appreciate you kind words. Please don't hesitate to call with questions. 1-800-845-7986

New York
2 reviews
0 helpful votes
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Pleased
November 13, 2019

I sent over 100 family photos and my wedding VHS video of 25 years to be digitalized. The photos were all good and I'll do more. I think the cost was appropriate. The video for the most part was ok but quality not so good in parts. This is what I would expect of a 25 year old video on VHS. It was good to have memories of our day and of family and friends no longer with us.

Date of experience: November 12, 2019
Patty S. — iMemories Rep
over a year old

Thanks for reviewing our site. We are so glad we could help you preserve your memories.

Washington
1 review
0 helpful votes
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A wonderful way to share memories.
November 13, 2019

Having all of my family pictures, videos and home movies on digital format is a wonderful way to share the family pictures.
I just insert the flash drive that holds over 30 years of family movies on a little device.As of this writing I have not received it, but I have been extremely satisfied with being able to view it online.

Date of experience: November 12, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Oregon
1 review
0 helpful votes
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Great Service!
November 26, 2019

I had an old video tape digitized and I was unhappy with the sound on the finished product so iMemories paid for me to send it back in and they fixed the problem with no extra cost. I am very satisfied and highly recommend their service.

Date of experience: November 12, 2019
Wisconsin
1 review
0 helpful votes
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My videos were digitized in a timely manner about That I thought imemories would separate the videos. The titles are all written on the outside of the cassette and it is very easy to tell when one video ends and another begins.

Date of experience: November 12, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. By choosing the Online Plus option you can edit your videos. Our editors try to separate your videos when there is a scene change. Please call us if you would like us to to over the editing features and other options for you. 1-800-845-7986

New Jersey
1 review
0 helpful votes
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Awesome
November 15, 2019

Love the iMemories. Love that I can share these clips with my family members. Great that the videos are stored safely and easily accessible. What an amazing company.

Date of experience: November 11, 2019
New York
1 review
0 helpful votes
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Definitely recommend
November 11, 2019

Great experience from start to finish and loving the end product. Getting to see clips of our lives that I had forgotten I actually had on video.

Date of experience: November 11, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Florida
1 review
0 helpful votes
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Great choice!
November 11, 2019

Finally I got all my vhs videos in digital so I can share them to my friends and family.

Date of experience: November 11, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Nebraska
1 review
0 helpful votes
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Good
November 11, 2019

Some tape was not transferred properly. It was later re-done.

Date of experience: November 11, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are always trying to obtain the best possible capture. So glad we could correct the issue. Feel free to call us with any questions you might have. 1-800-845-7986

Washington
1 review
1 helpful vote
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Do it!
November 11, 2019

After 30 years of sitting in my cabinet I decided to convert my 8 mm videos. IMemories were highly rated so I went with them. What a joy to see the results.

Date of experience: November 11, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Florida
1 review
0 helpful votes
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Priceless Memories
November 11, 2019

Total joy to go back in time to see where we started and where we are now. How time flew by and how important it is to capture and cherish beautiful moments.

Date of experience: November 11, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

New Hampshire
1 review
0 helpful votes
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Great to see memories again!
November 11, 2019

I was so happy to see faces of people who have since passed along with the wonderful memories of my children when they were small. Fun to share memories again with the ones you love.

Date of experience: November 11, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Wisconsin
1 review
0 helpful votes
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Absolutely love this service. If I find more tapes, will definitely use them again. Highly recommend.

Date of experience: November 10, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Arizona
1 review
0 helpful votes
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Amazing customer service!
November 11, 2019

The customer service is excellent. The final flash drive was done perfectly.

Date of experience: November 10, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

District of Columbia
1 review
0 helpful votes
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Browser compatibility
November 11, 2019

My experience would be better if your application was compatible across all browsers, especially Google Chrome.

Date of experience: November 10, 2019
Patty S. — iMemories Rep
over a year old

Thanks for reviewing our site. We are sorry you had issues with the landing page. We recommend Google Chrome for our web app and usually don't encounter issues. We will look into this to avoid future issues. Let us know if you have any questions. 1-800-845-7986

Missouri
1 review
0 helpful votes
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So happy to have our memories digitally preserved now. Nice to know anyone can view them also. Quick turnaround too.

Date of experience: November 10, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Colorado
2 reviews
0 helpful votes
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Play it Again
November 11, 2019

IMemories was an easy way to get those old tapes and cassettes into a format that you could actually see. What a fun time with family reliving some of those memories that we hadn't seen in years.

Date of experience: November 10, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions.

New York
1 review
0 helpful votes
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I found the instructions hard to follow
November 11, 2019

Films were very old consequently quality was not great. I was disappointed I wasn't notified during the sign-up process that there would be a yearly iCloud charge

Date of experience: November 10, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. The subscription is an option for customers who want to continue to store their media with us and to utilize our web and mobile apps. If you don't want to subscribe please contact us and we can go over all of your options. 1-800-845-7986

California
1 review
0 helpful votes
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Order
November 11, 2019

I really appreciated getting my tapes converted over to Digital. Thank you very much. Quick and smooth process.

Date of experience: November 9, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

California
1 review
0 helpful votes
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IMemories to the rescue!
November 11, 2019

Let's face it, the originals I've sent to iMemories were awful. Fuzzy, dark... I could go on. But the iMemories team always makes what I send them better, especially because I am able to download to HD. Thanks for improvement over the originals every time!

Date of experience: November 9, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.