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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,685
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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South Carolina
1 review
0 helpful votes
Follow Stephanie C.
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IMemories gave me back my memories!
November 18, 2019

I have used iMemories for slides and VHS tapes. They did an A+ job on all of these. Bringing photos and videos from the past to digital keeps my memories alive.

Date of experience: November 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

New York
1 review
0 helpful votes
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Good service, no complaints
November 18, 2019

Everything was done in a timely manner, videos are good quality. I've also had a great experience with customer service, they respond very quickly.

Date of experience: November 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Indiana
1 review
0 helpful votes
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More than I expected
November 18, 2019

I am so happy that you were able to take some really old videos that were not in good condition and turn them into absolutely wonderful quality movies for my family to enjoy.

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Massachusetts
1 review
0 helpful votes
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So happy I cam view them
November 19, 2019

I didn't know there was going to be an additional charge to be able to continue to access the videos.

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

Thank you for submitting your review. I have extended your free access until the end of November. Subscribing is not mandatory. It allows customers to use our mobile app which can make sharing media much easier. Customers also use us as a place to store their media. If you choose not to subscribe make sure you download your videos. This is included in your price for digitizing. Feel free to call us with any questions you might have. 1-800-845-7986

Minnesota
1 review
0 helpful votes
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Absolutely Love This Service
November 19, 2019

I had multiple video different video applications and iMemories was able to convert them for me. For my daughter's 25th birthday I am giving her these converted videos of when she was a baby, that she has never seen before! Including video of her father and I when we were married over 30 years ago. He has since passed so she'll be able to see the younger version of him and hear his voice again!

Date of experience: November 16, 2019
Washington
1 review
0 helpful votes
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It has been a very good experience working with iMemories. Everything has worked out as advertised. I'm very pleased with the results and having special videos and photos digitized and available to share via the internet.

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process.

Louisiana
1 review
0 helpful votes
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I got my memories back!
November 18, 2019

I took a chance and sent off all my old family VHS tapes. It was a total of 80 short videos. I held my breath until a few short weeks later I got a link to view all of my videos! I binge-watched every one of them. My precious son passed away three years ago, and his entire youth was in those videos. Words cannot express the bittersweet feelings I went through reliving those years. IMemories was a wonderful service, timely, high quality, great customer service! I would HIGHLY recommend them. AND, they sent back my old VHS tapes!

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Tennessee
1 review
0 helpful votes
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Awesome
November 18, 2019

Smooth and easy process and well worth the affordable price to save memories
I will do this again.
Thankyou for the service and help to get this done

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Louisiana
1 review
0 helpful votes
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Family memories
November 18, 2019

The enjoyment and laughter these films have brought to my family are priceless. Do not keep the box of films, get them done ditigitally

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Louisiana
1 review
0 helpful votes
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Fast and efficient service!
November 19, 2019

It was amazing to see videos from 40 years ago - that will now last forever. My children will be so surprised. Thank you iMemories for securing my family memories!

Date of experience: November 16, 2019
New Jersey
1 review
1 helpful vote
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A trip down memory lane
November 18, 2019

Seeing my grown sons as babies again was truly amazing! Thank you I memories for making it possible! We had tried to put old tapes onto DVDs in the past and the process was so time consuming and complicated. This was so simple, gather the tapes, pack them in a box and ship them off! A few weeks later, wonderful memories began to appear in my inbox! I was able to send a few to friends and family, which they absolutely loved and then created a bundle of DVDs to keep for the future.

Date of experience: November 16, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Louisiana
1 review
0 helpful votes
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Enjoy being able to share on social media is wonderful. Great to watch with all family members. Thank you again for the wonderful service and getting all tapes back is a plus also

Date of experience: November 15, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Washington
1 review
0 helpful votes
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Memories
November 15, 2019

Ev eryone has been very nice & helpful. Ileft it all in ur hands. I do know my player works but I am trying to get to the media player. I forgot how. I am old & I just got a smart t TV. The Tv is sm art b ut I 'm not lol My key board is messed up sorryI will figure it out

Date of experience: November 15, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

California
1 review
0 helpful votes
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A great experience
November 15, 2019

I am so happy with IMemories and the service that they offer. I was able to see videos from 30 years ago... some had family members that are no longer with us. Priceless!

Date of experience: November 15, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Florida
1 review
0 helpful votes
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Super easy way to preserve memories.
November 18, 2019

The box you receive gives you simple, easy to understand instructions. Have recommended this to all my friends and family.

Date of experience: November 15, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

Texas
1 review
1 helpful vote
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I was terrified to let go of these video cassettes because much of the footage was with a son who passed away. They were handled perfectly and I got the originals back without a hitch. Thank you so much!

Date of experience: November 15, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Arizona
1 review
0 helpful votes
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Great job but on the expensive side
November 18, 2019

The process was very easy. After sending my photos and film in, I did find a cheaper place, but great service from imemmories.

Date of experience: November 15, 2019
Patty S. — iMemories Rep
over a year old

Thanks for reviewing our site. Let us know if you have any questions. 1-800-845-7986

Illinois
1 review
0 helpful votes
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Donald Pictures
November 15, 2019

The digital pictures are high quality and met my expectations. I would use iMemories for future photo conversions.

Date of experience: November 15, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

New York
1 review
1 helpful vote
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BAd Communication
November 18, 2019

One of the tapes I sent was not able to be digitized and no one told me. They just sent it back. If I di d not call I would not have even gotten a refund.

Date of experience: November 15, 2019
Patty S. — iMemories Rep
over a year old

Thank you for submitting your review. We appreciate your feedback. We have addressed this issue and you will now be notified in your notification email that we couldn't produce something. We apologize for the inconvenience.

Texas
1 review
0 helpful votes
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IMemories was the best $ I've spent on myself in a very long time. The images I've seen are priceless! So glad I finally pulled the plug to get it done!

Date of experience: November 14, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.