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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,685
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
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Priceless surprise
November 20, 2019

My daughter can not thank me enough for the videos we now can share. She even cried knowing these priceless videos now can be viewed. Thank you imemories for this joyful experience.

Date of experience: November 20, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Ohio
1 review
1 helpful vote
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Awesome
November 23, 2019

I ordered your services for my stepson; I sent in 15 tapes & had converted to online viewing. I'm hoping he'll love the memories of his younger years.

Date of experience: November 20, 2019
Florida
1 review
0 helpful votes
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Thanks!
November 23, 2019

Thanks for my memories! I truly waited too long. My family is enjoying seeing past generations of our family.

Date of experience: November 19, 2019
Texas
1 review
0 helpful votes
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Happy!
November 19, 2019

Fast service, easy process. Price point is good. I definitely recommend this to everyone. Can't not say more, send all of your family photos, tapes and you too will be happy with the service.

Date of experience: November 19, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Utah
1 review
0 helpful votes
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Priceless Family Videos
November 19, 2019

I am very happy with iMemories service and my family is LOVING watching all of our treasured family videos. I will be sending more!

Date of experience: November 19, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Illinois
1 review
1 helpful vote
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Imemories is the way to go! Giving my kids and siblings access to these treasured videos as part of their Christmas gifts!

Date of experience: November 19, 2019
Idaho
1 review
0 helpful votes
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Saved memories
November 19, 2019

This was amazingly easy! So glad I took of advantage of the opportunity!

Date of experience: November 19, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Texas
1 review
1 helpful vote
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Exceptional quality.
November 19, 2019

Great service and communication! Exceptional quality with the final product. Great to see old movies come to life!

Date of experience: November 19, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Texas
1 review
1 helpful vote
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Email communication
November 19, 2019

This is 1st email received since I sent my videos and photos. I had to call to see if my package was received. I want email notification also after digital process done. I had to check online. I receive emails each day from marketing about buying products but not about status of my order. Two years ago it was better.

Date of experience: November 19, 2019
Patty S. — iMemories Rep
over a year old

Hi Linda,

Thanks for leaving a review. We are having our Tech Team look into the possible reasons why your email isn't receiving our emails. I see at one time you were receiving emails from us. We will let you know what we find out. Please call with any questions. 1-800-845-7986

Indiana
1 review
0 helpful votes
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Tina's memories
November 20, 2019

Over all a very good experience. There was a few questions and issues but they were easily resolved.

Date of experience: November 18, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We hope you're enjoying your memories.

Arkansas
1 review
0 helpful votes
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Returned video and photos
November 18, 2019

Received the video and pictures I had sent in. I am able to view them online and happy with the quality and return of items sent.

Date of experience: November 18, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

California
1 review
0 helpful votes
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Awesome experience
November 18, 2019

Love that I finally did this! Quick turnaround, easy instructions and fantastic results. Now we can view our old home videos anytime we want. Thank you!

Date of experience: November 18, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Missouri
1 review
0 helpful votes
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Sweet
November 18, 2019

I have used I memories before
Love having my movies online to view whenever I want and to share with others

Date of experience: November 18, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review and trusting us with your memories.

Virginia
1 review
0 helpful votes
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Good
November 21, 2019

Very much enjoyed the digitalized memories and overall service satisfactory just not sure about the $50 per year membership seems a little much having already paid $166

Date of experience: November 18, 2019
Georgia
1 review
0 helpful votes
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Great experience
November 21, 2019

Imemories did a great job converting VHS and 8MM for me of my adult children growing up as well as one from over 50 years ago. Good quality and customer service was very prompt in answering my emails. I just mailed off 7 more videos for conversion and plan on giving them as Christmas presents.

Date of experience: November 18, 2019
Germany
1 review
0 helpful votes
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Great deal!
November 21, 2019

Great deal with great editing on so many home movies! The process was smooth and my original material was returned in perfect condition.

Date of experience: November 18, 2019
South Carolina
1 review
0 helpful votes
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Great Job
November 21, 2019

A very smooth process and very happy with the results. It was a long vhs tape and was broken into 3 digital files.

Date of experience: November 18, 2019
North Carolina
3 reviews
0 helpful votes
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Fast and Efficient
November 21, 2019

Quick and easy to work with! The quality was good and brought back wonderful memories. Very happy I used them.

Date of experience: November 18, 2019
Florida
1 review
0 helpful votes
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The Best People/Organization on earth!
November 18, 2019

Truly caring, knowledgeable staff, doesn't get any better than the I memories team

Date of experience: November 18, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Illinois
2 reviews
0 helpful votes
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Great job
November 19, 2019

Videos were clear and sound was good
Video title were good based on some titles on video. Options were excellent, download, the ability to send via email or text.

Date of experience: November 17, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 4 star review! We are so glad you are enjoying the iMemories experience.