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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,979
value
158
shipping
156
returns
82
quality
6,691
This company responds to reviews on average within 2 days

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7,376 reviews

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Illinois
1 review
0 helpful votes
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So happy to see these movies
December 7, 2019

I shot and shot and shot video when the kids were growing and never ever watched them. Now you digitized them, I can throw away the old VHS and Mini Dv tapes and I can not only watch and remember the great stuff, but easily edit and share the movies. I love IMemories.

Date of experience: December 7, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Colorado
1 review
0 helpful votes
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Baird VHS Tape Conversion
December 9, 2019

Everything was converted and I was able to download them into my DropBox folder. Wish the quality of the digital conversion was better but they were VHS after all.

Date of experience: December 7, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are always trying to obtain the best possible capture, it will depend on the condition of the tape, degradation, etc. Please let us know if you have any questions.

Germany
1 review
0 helpful votes
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Thank you to a Company you can trust..
December 10, 2019

I choose to watch my movies on my phone and also had DVDS made. I also called your company and the people were so nice and willing to help.

Date of experience: December 7, 2019
Illinois
1 review
0 helpful votes
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Enjoying the memories
December 7, 2019

I am enjoying watching the memories that I didn't think I would see again. Tapes that were sitting in a box for years are now available to watch again.

Date of experience: December 7, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Texas
2 reviews
1 helpful vote
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Almost forgotten memories
December 7, 2019

I recently found some mini VHS tapes from a video camera. On them were videos of my husband and two children aged 3 and 10, they were taken on our visit to England, and only 4 months before my husband passed away. Now with the aid of iMemories we can relive the time and my youngest can see his dad, whom he could barely remember. Thank you

Date of experience: December 6, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review and trusting us with your memories.

Washington
1 review
0 helpful votes
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Amazing experience!
December 7, 2019

It is so great to have all my home videos in one place and know that their quality is enhanced. My mom loves that we can go through and edit the videos so we don't end up with hours of the same thing (what happens when you have babies and don't want to miss anything!)

I definitely recommend this site compared to all other home video conversion companies for the overall quality, customer service, and editing options available! Thank you so much!

Date of experience: December 6, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

New Jersey
1 review
0 helpful votes
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Video Memories
December 9, 2019

Easy to send in videos. Work was done in a timely manner. I was somewhat dissappointed in that some of the videos came out choppy with lines through them, and not "restored" as was promised in the ads. I am hoping to contact Imemories to have them "redo" some of the digital transfers.

Date of experience: December 6, 2019
Patty S. — iMemories Rep
over a year old

Thanks for taking the time to submit your review. We appreciate your feedback. We are always trying to obtain the best possible capture, it will depend on the condition of the tape, degradation, etc. Please reach out to us at your convenience to go over your tapes that you would like researched.

Illinois
1 review
0 helpful votes
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Memories are inportant
December 6, 2019

I just converted my tapes and this was so important to receive. I just had a loss in our family and one of the tapes had everyone in our family together. Our hearts were swollen to be able to see and hear the ones we lost. Thank you

Date of experience: December 6, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

New York
1 review
0 helpful votes
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Family photos
December 6, 2019

I was happy to find photos I had not seen in years developed from old negatives.'

Date of experience: December 6, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

North Carolina
1 review
0 helpful votes
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Excellent, i willuse them again,
December 9, 2019

I was very happy with the the results that i got. Very good quality. It's a good feeling to know that i can view my memories on my computer now because before I couldn't do it any other way before. Thank you

Date of experience: December 6, 2019
Florida
1 review
0 helpful votes
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Good not great
December 9, 2019

I am pleased with the conversion but I feel like I was mislead as far as the cost- I paid well over $300 for the transfer and will now have to pay monthly or annually to keep the memories available. The transfer to other modes, dvd, costs an additional fee.

Date of experience: December 6, 2019
Ohio
1 review
0 helpful votes
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So grateful for imemories
December 9, 2019

I highly recommend imemories I Had transferred some of my videos to desktop after procrastinating I decided to finally send them off to get them all done. Comparing to the ones I transferred and imemories they did an outstanding job. So much clearer.

Date of experience: December 6, 2019
Texas
1 review
0 helpful votes
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Pics
December 5, 2019

Quick and easy, I still have about a week left on the cloud., got to everything taken care of

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions.

Oregon
1 review
0 helpful votes
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AMAZING
December 8, 2019

I worked with Isis Primus and she was a God send. Excellent customer service! The video's are awesome and now I can keep them forever!

Love iMemories!

Date of experience: December 5, 2019
Utah
1 review
0 helpful votes
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Great experience
December 5, 2019

I sent in my items and they were quickly logged. Once I selected the things I wanted to digitized the process was completed in a timely manner.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process.

Ohio
1 review
0 helpful votes
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Love it
December 5, 2019

Loved the whole process from beginning to end, I'm satisfied with my videos, they took good care of my tapes as well.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Illinois
2 reviews
0 helpful votes
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Memory lane at my fingertips!
December 5, 2019

I was reluctant to use this service however I am very glad that I did! My family and I enjoyed watching home videos effortlessly over Thanksgiving. Worth every penny!

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 4 star review! We are so glad you are enjoying the iMemories experience.

Florida
2 reviews
1 helpful vote
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Bacon memories
December 6, 2019

My videos/pictures were duplicated and placed on my Imemories page. The videos/pictures were returned to me. Unlike previous orders, this one didn't have the personal touch I experienced prior. In particular, a discussion regarding my order. I only received an email expecting payment.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for taking the time to submit your review. We appreciate your feedback. I apologize that you didn't receive any notification emails. I see that we sent one on 11/7 letting you know that your first tape is online and another email on 11/13 letting you know your order is now completed. Please know that you can always reach us at 1-800-845-7986 with any questions you might have.

Texas
1 review
7 helpful votes
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Convenient but Expensive
December 6, 2019

I had a VHS tape transferred to a digital format. I found the website difficult to navigate. It needs more information and instructions on the process. It was also difficult to determine pricing options. For a company that specializes in digital media I found the on line experience very underwhelming. The service is also very expensive. I found a local company which is able to provide the same service for half the price.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

Thanks for taking the time to submit your review. We appreciate your feedback. We are working on making improvements to make our new site more intuitive. Let us know if we can help in any way.

Massachusetts
1 review
0 helpful votes
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Slide Conversion
December 6, 2019

The converted slides were generally OK, though almost all needed some color and contrast adjustment. One slide was totally off, with weird colors.

Date of experience: December 5, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We do basic enhancements with our photos but do not do restoration. If you would like us to take a look at the one slide, please give us a call and we can see if there is anything we can. 1-800-845-7986