Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love my results. Was great to share these videos with my family members.
None. Note - This feedback will be published on iMemories's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.
The whole process was easy and within days I had some very valuable videos captured to send to my children; family memories that would have been lost forever. Just not enough time in the day to get everything done. But now, these treasures can be shared, and important people and events remembered!
I love being able to share my videos with my children and relatives digitally through the app.
Out videos have been sitting in a tote in the closet. Finally got around to doing something. I love that my children can download the app and watch them wherever they are.
From start to finish everything went well and I'm very satisfied.
So pleased. So happy to get my memories on a digital platform. Can't wait to send more in to be converted
The website interface is confusing. It turns out, it is selling a subscription to view the content online through their app. In order to just get a download on a thumb drive it was, in my case, an additional $100
Just the care and trust i feel using this service. Beyond my expectations.
It was nice and neat to see the videos from long ago. I wish the prices were less though.
Great! Photos were digitized successfully and originals returned as promised.
The quality of the videos are less than ideal. But it's better than them sitting in a box.
My dad had tapes from 32 years ago and home videos that none of us had seen. He filmed our lives and captured moments with family members we no longer have with us. Imemories was a really quick and efficient process and is definitely worth the investment.
I appreciated the ease of getting these digitized.
And though I paid a substantial amount for this process, I now need to pay more money to keep access to these which seems unfortunate. I wish this was a one price situation.
Great experience. Prompt service. My VHS's are older so the quality was not what I expected. I wish this could have been better when converted to digital platforms to view.
The box came and I loaded all different types and f media found after I cleaned out the garage. The digitization appeared on their cloud service quickly after I got my quote for the work. The quality was good. I'm happy with the results and got all of my originals returned and VERY well packaged!
Can't get much easier than iMemories. It's very exciting to have my 8mm home movies converted and on the cloud to share with family.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Stephen, Thank you for taking the time to leave feedback. The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories during the 30 days of free online access. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. I noticed that when you ordered the USB drive, you did not add the promotional code that was included with your SafeShip Kit for 50% off. You will see a refund for the difference in the next 3-5 business days. We appreciate you trusting iMemories with your special family memories.