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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,970
value
158
shipping
156
returns
82
quality
6,622
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Maine
1 review
0 helpful votes
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Great customer service
September 9, 2024

Love my results. Was great to share these videos with my family members.

Date of experience: September 9, 2024
Washington
1 review
0 helpful votes
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None
September 9, 2024

None. Note - This feedback will be published on iMemories's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.

Date of experience: September 9, 2024
Minnesota
1 review
0 helpful votes
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Great Job
September 9, 2024

Downloaded my VHS as described and stored online for many years of safe storage.
Thanks

Date of experience: September 9, 2024
California
1 review
1 helpful vote
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Treasures
September 9, 2024

The whole process was easy and within days I had some very valuable videos captured to send to my children; family memories that would have been lost forever. Just not enough time in the day to get everything done. But now, these treasures can be shared, and important people and events remembered!

Date of experience: September 9, 2024
Utah
1 review
0 helpful votes
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Such a great service.
September 9, 2024
Updated review

I love being able to share my videos with my children and relatives digitally through the app.

Date of experience: September 9, 2024

Great way to finally get it done!
August 3, 2024
Previous review

Out videos have been sitting in a tote in the closet. Finally got around to doing something. I love that my children can download the app and watch them wherever they are.

Date of experience: August 2, 2024
Florida
1 review
0 helpful votes
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Got them
September 9, 2024

Got them, everything turned out ok. Very expensive though. This is annoying

Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Ease of use and quick return
September 9, 2024

From start to finish everything went well and I'm very satisfied.

Date of experience: September 9, 2024
New Hampshire
1 review
0 helpful votes
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Memories
September 9, 2024

So pleased. So happy to get my memories on a digital platform. Can't wait to send more in to be converted

Date of experience: September 9, 2024
New York
2 reviews
1 helpful vote
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Confusing interface
September 9, 2024

The website interface is confusing. It turns out, it is selling a subscription to view the content online through their app. In order to just get a download on a thumb drive it was, in my case, an additional $100

Date of experience: September 9, 2024
Stacey S. — iMemories Rep
over a year old

Hi Stephen, Thank you for taking the time to leave feedback. The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories during the 30 days of free online access. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. I noticed that when you ordered the USB drive, you did not add the promotional code that was included with your SafeShip Kit for 50% off. You will see a refund for the difference in the next 3-5 business days. We appreciate you trusting iMemories with your special family memories.

California
1 review
0 helpful votes
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Always great to deal with this service.
September 9, 2024

Just the care and trust i feel using this service. Beyond my expectations.

Date of experience: September 9, 2024
North Dakota
1 review
0 helpful votes
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My family has been so excited about being able to watch the videos online.

Date of experience: September 9, 2024
Texas
1 review
0 helpful votes
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Good product
September 9, 2024

It was nice and neat to see the videos from long ago. I wish the prices were less though.

Date of experience: September 9, 2024
Washington
1 review
0 helpful votes
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Great!
September 9, 2024

Great! Photos were digitized successfully and originals returned as promised.

Date of experience: September 9, 2024
New York
1 review
0 helpful votes
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Convenience is great, quality is not.
September 9, 2024

The quality of the videos are less than ideal. But it's better than them sitting in a box.

Date of experience: September 9, 2024
Illinois
1 review
0 helpful votes
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Best investment for your family
September 9, 2024

My dad had tapes from 32 years ago and home videos that none of us had seen. He filmed our lives and captured moments with family members we no longer have with us. Imemories was a really quick and efficient process and is definitely worth the investment.

Date of experience: September 9, 2024
Czechia
1 review
0 helpful votes
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Easy process but seems pricey
September 9, 2024

I appreciated the ease of getting these digitized.
And though I paid a substantial amount for this process, I now need to pay more money to keep access to these which seems unfortunate. I wish this was a one price situation.

Date of experience: September 9, 2024
Ohio
1 review
0 helpful votes
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Quality
September 9, 2024

Great experience. Prompt service. My VHS's are older so the quality was not what I expected. I wish this could have been better when converted to digital platforms to view.

Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Reconnecting with great memories
September 9, 2024

The box came and I loaded all different types and f media found after I cleaned out the garage. The digitization appeared on their cloud service quickly after I got my quote for the work. The quality was good. I'm happy with the results and got all of my originals returned and VERY well packaged!

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Happy customer!
September 9, 2024

Timely, fast, and efficient service. I could not be happier.

Date of experience: September 8, 2024
Oregon
1 review
0 helpful votes
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Can't get much easier than iMemories. It's very exciting to have my 8mm home movies converted and on the cloud to share with family.

Date of experience: September 8, 2024