Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
Follow Tammy I.
Unfollow Tammy I.
Share Review
Report Review

IMEMORIES DID A GREAT JOB!
February 19, 2021

Imemories did a great Job! Although, just a little pricey, they did a great job and I just kept putting it off and never got it done. After flooding twice from hurricanes in the past four years and loosing more and more photos, I decided I better get what I had left digitized before I lost everything. It was easy and the website is easy to use and wonderful to share with family and friends! I have just loved it. I will use it again. Even for the price. It was worth it.

Date of experience: February 19, 2021
Florida
1 review
0 helpful votes
Follow Kelli L.
Unfollow Kelli L.
Share Review
Report Review

Very pleased
February 19, 2021

This was a first time experience for me. I had about ten vHS tape to convert and am so glad I did! Enjoying our visit to the past and thrilled our twenty plus year olds can see who we were and how fun our younger days were. Love everything about the experience!

Date of experience: February 19, 2021
Arizona
1 review
0 helpful votes
Follow Naoma A.
Unfollow Naoma A.
Share Review
Report Review

Awesome
February 24, 2021

I have received all that I had sent and it awesome to see all the old movies and walk down memory lane. I'll be ordering another
Box and send you more movies. Thanks again for the product you offer.

Date of experience: February 19, 2021
Virginia
1 review
0 helpful votes
Follow Rachel T.
Unfollow Rachel T.
Share Review
Report Review

My mom loved it
February 19, 2021

I've been wanting to convert old home movies on film for a while for my mom and I was scared about them getting lost in the mail, the quality, etc. This was such a great experience, with the prepaid box to send the movies in, to the viewing them online, to ordering a DVD. My mom said it was one of the best presents she's ever gotten. Thank you!

Date of experience: February 19, 2021
Patty S. — iMemories Rep
over a year old

Thanks for taking the time to submit your review. We are so glad that you are enjoying your memories.

Arizona
1 review
0 helpful votes
Follow Evelyn N.
Unfollow Evelyn N.
Share Review
Report Review

Great Service
February 19, 2021

It was easy to request shipping box, send back through FedEx and expected amount of time for converting. It was easy to maneuver the site and find my digital copies and download. The quality of videos was good, they were old VHS so what I received was as good at the original video. I have more I will send in for converting.

Date of experience: February 19, 2021
Patty S. — iMemories Rep
over a year old

Thanks for the great review. Let us know if you need anything else.

California
1 review
0 helpful votes
Follow Becky X.
Unfollow Becky X.
Share Review
Report Review

Remember
February 19, 2021

It was so fun looking at all the pictures of our Family and late Mother

Date of experience: February 19, 2021
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We hope you continue to enjoy your memories.

California
1 review
0 helpful votes
Follow Eveline K.
Unfollow Eveline K.
Share Review
Report Review

Imemories review
May 5, 2021

I had an excellent experience! Received my box in the mail, placed the material I wanted digitized in the box, dropped the box with a prepaid label at Fed Ex. Received an email upon receipt of the box from imemories with updates along the way of the digitizing progress. It has been a simple, efficient process. Viewing everything online has been easy to share with family! Wished I had done this years ago before some of the film had deteriorated with age. Thanks so much for making this possible!

Date of experience: February 19, 2021
Maine
1 review
0 helpful votes
Follow NELLIE D.
Unfollow NELLIE D.
Share Review
Report Review

Family
May 5, 2021

It was wonderful to see my young family and also deceased ones who are no longer here! Just realizing I wish I had done more video!

Date of experience: February 19, 2021
New York
1 review
0 helpful votes
Follow Larry O.
Unfollow Larry O.
Share Review
Report Review

Super 8 to flash drive
February 19, 2021

Was able to split into groups that pertained to each other. IMemories did a good job of the first split and I only had to split two of the groups. I am impressed with the software. Thank you

Date of experience: February 19, 2021
Texas
1 review
0 helpful votes
Follow Harvey G.
Unfollow Harvey G.
Share Review
Report Review

Memories
February 19, 2021

I received my i cloud down loads, i was very impressed with the quility of the work, with 8 MM tape that is close to 40 years old.

Date of experience: February 19, 2021
Massachusetts
1 review
1 helpful vote
Follow Debbie J.
Unfollow Debbie J.
Share Review
Report Review

Perfection!
February 19, 2021

Professional, timely, available, caring, efficient

Date of experience: February 19, 2021
Tennessee
1 review
0 helpful votes
Follow Shehla B.
Unfollow Shehla B.
Share Review
Report Review

Converted all media to digital
February 19, 2021

The process was very easy. I was super excited when I received my memories digitally and was able to watch them with my kids. I do wish the memories could have been organized by date of when they were taken before they were sent back to me.

Date of experience: February 19, 2021
Texas
1 review
0 helpful votes
Follow Juli W.
Unfollow Juli W.
Share Review
Report Review

Best Photo Sharing Site!
February 19, 2021

I have been an IMemories customer for a very long time. I have not only purged all of my photo albums and videos into the cloud, we have done the same with our parents photos. My mom had 185 photo albums! They are now all organized and in the cloud for all of our family to view and enjoy. It's an incredible system and is affordable. I refer IMemories often to friends who don't know what to do with their boxes of family photos.

Date of experience: February 19, 2021
New Hampshire
2 reviews
0 helpful votes
Follow Rosanne W.
Unfollow Rosanne W.
Share Review
Report Review

So excited to see my parents wedding
February 19, 2021

Found a film after my mom passed, sent in and was very pleased at the conversion. Done in a timely manner. Download was easy and can share with my family.

Date of experience: February 19, 2021
Tennessee
1 review
1 helpful vote
Follow Karen Q.
Unfollow Karen Q.
Share Review
Report Review

Sneaky extra charge
March 21, 2021

It took almost 3 months to get done and nowhere in the info did it say there was an additional charge per month to view them. We won't be doing the rest of our videos.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2021
Indiana
1 review
0 helpful votes
Follow Joann O.
Unfollow Joann O.
Share Review
Report Review

Well done!
February 19, 2021

I was very happy with the end result of our memories. Well done!

Date of experience: February 19, 2021
New Jersey
1 review
0 helpful votes
Follow Sandra U.
Unfollow Sandra U.
Share Review
Report Review

GREAT EXPERIENCE
February 19, 2021

Imemory was able to capture all video, many that i thought were damaged are beautifully saved and clear.

Date of experience: February 19, 2021
Massachusetts
1 review
0 helpful votes
Follow Joseph L.
Unfollow Joseph L.
Share Review
Report Review

Conversion of 8mm movies
February 19, 2021

I sent a box of old 8mm movies from my family. The earliest movies were from 1958. IMovies did some excellent work converting the movies to digital format. The results are very good.

Date of experience: February 19, 2021
New York
1 review
0 helpful votes
Follow Ivone M.
Unfollow Ivone M.
Share Review
Report Review

My tapes
March 21, 2021

It was goodbut missing some history on the tape but it is ridiculous i am forced to leave a feedback for you

Date of experience: February 19, 2021
North Carolina
1 review
0 helpful votes
Follow Elizabeth M.
Unfollow Elizabeth M.
Share Review
Report Review

Great company!
February 19, 2021

I can't wait to send some more in. Being able to save vhs tapes my dad made when I was younger is priceless.

Date of experience: February 18, 2021