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iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Wyoming
1 review
0 helpful votes
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Family Videos Digitalized
February 24, 2021

Prompt customer service, timely updates and easy viewing of family videos online. Easy ordering for transfer of videos to DVDs, etc.

Date of experience: February 20, 2021
Massachusetts
1 review
1 helpful vote
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Videos
March 22, 2021

It took a long time to transfer over, I was originally going to bye the conversion unit and do myself but the cost didn't really justify since I would only use that one time.
After they were converted the quality was very poor for price I could have bought the unit myself and converted.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2021
New York
1 review
0 helpful votes
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Great Investment
February 24, 2021

I've been very pleased with imemories and the conversion of our family movies to digital. We have enjoyed watching and re-watching these special times all together.

Date of experience: February 20, 2021
Illinois
2 reviews
0 helpful votes
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Blessed memories
February 24, 2021

Grateful to have access again to past treasured moments, an easy process worth the value, and so affordable.

Date of experience: February 20, 2021
Michigan
1 review
0 helpful votes
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Family Memories
February 24, 2021

I have enjoyed seeing videos from 30 some years ago. It's kind of surreal.

Date of experience: February 20, 2021
North Carolina
1 review
0 helpful votes
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Jan 29
February 24, 2021

I just love the service and the memories are so heartwarming! It means the world to my family and me! Thanks for doing such a great job!

Date of experience: February 20, 2021
Minnesota
1 review
0 helpful votes
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Fun times relived
February 24, 2021

Such a relief to know my memories are safe and so easy to access for our whole family to enjoy.

Date of experience: February 20, 2021
Florida
1 review
0 helpful votes
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Great but——
February 24, 2021

One mini video was unable to be copied and I don't understand why.

Date of experience: February 20, 2021
New York
1 review
0 helpful votes
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Great way to uncover old memories
February 24, 2021

Sent in my dad's old super 8s since we were unable to view them. He took great pride in documenting trips and family moments and I was so happy that iMemories could convert them for me so that I could share them with the entire family who are scattered all over the country. What a great gift and legacy my father left. Thank you iMemories.

Date of experience: February 20, 2021
Iowa
1 review
0 helpful votes
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Thanks
February 24, 2021

I have not gotten any of my tapes back. Am I supposed too?

Date of experience: February 20, 2021
New Jersey
1 review
0 helpful votes
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Memories come to life!
February 24, 2021

Good job reviving our memories! Quality and communication good!

Date of experience: February 20, 2021
California
1 review
0 helpful votes
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Thank you!
May 5, 2021

After my Dad passed away we had so many slides to preserve. I was so happy to find iMemories. Easy instructions and so reasonable. My family is thrilled to be able to look at over 70 years of memories!

Date of experience: February 20, 2021
Missouri
1 review
0 helpful votes
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Happy with the results
February 24, 2021

Getting my old VHS tapes converted to Blu ray was easy. Being able to see the results online before ordering was nice. I thought the pricing was quite fair.

Date of experience: February 20, 2021
Alabama
1 review
0 helpful votes
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On my first order, several of my tapes were not converted. I would like to have received an individual explanation for each tape, but got a blanket explanation. I also had to request a refund for the tapes not converted.

Also, I expected that the conversion to digital would have cleaned up some of the "noise" and graininess on the tapes. I didn't see any improvement

Overall, I'm satisfied that these memories are preserved for my children and grandchildren.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2021
Georgia
1 review
0 helpful votes
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I did ask to have my birth of Tiffany video rechecked bc I know there was more on there than I was given.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2021
Illinois
1 review
0 helpful votes
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Thanks for the Memories
February 24, 2021

I was so excited to see movies of my grandchildren that I had forgotten about. I didn't have any way to view them and finally decided to try imemories. I was very happy with the results and so glad I sent my videos to iMemories.

Date of experience: February 20, 2021
Colorado
1 review
0 helpful votes
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Excellent Service
February 24, 2021

I sent my old photos and VHS videos to MEMORIES for digitalization and i loved the service they provided. I got my items digitalized and I surprised me with the results.
Best service I ever experienced with photo services. I will always come back to Memories for my photo services.

Date of experience: February 19, 2021
Texas
2 reviews
0 helpful votes
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Was pricy and some videos are dark. Thought they would enhance them. But overall turned 13 vhs into 5 DVDs. My mom is happy so that's what I wanted.

Date of experience: February 19, 2021
Florida
1 review
0 helpful votes
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It's Great!
February 24, 2021

This is such a great service! I truly enjoyed it and the customer service was fantastic! I didn't expect it would take as long as it did, but that is probably because I was excited to see what was on the film I sent in. I would definitely purchase this again!

Date of experience: February 19, 2021
Texas
1 review
0 helpful votes
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Great memories!
February 24, 2021

So happy I used this service! However, ive not received my originals back yet.

Date of experience: February 19, 2021