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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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Wonderful Experience!
February 23, 2021

My tapes were processed in a timely manner and I'm so grateful! I finally have a way to look at my old home movies! What an awesome experience! I highly recommend!

Date of experience: February 21, 2021
Texas
1 review
0 helpful votes
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We have family movies that go back to the 1940's and haven't been able to watch them for many years. Having the converted by iMemories was inexpensive and we are delighted with the results.

Date of experience: February 21, 2021
Louisiana
1 review
0 helpful votes
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Vhs and 8mm digitization
March 23, 2021

I RECEIVED ALL OF THE LARGE QUANTITY OF VHS AND 8MM FILMS THAT I SENT. MOST WERE DIGITIZED AS BEST THEY COULD BE. HOWEVER SOME OF THE 8MM FILMS SHOULD HAVE BEEN MONITORED DURING DIGITIZATION BY ONE OF YOUR TECHS SO THAT THEY COULD HAVE LARGELY INCREASED THE BACKLIGHTING. MOST OF THE FILMS WERE WAY TOO DARK. I THINK THAT YOU COULD ALSO POSSIBLY HAVE SLOWED THE SPEED OF RECORDING ON THE FILMS.
THE VHS TAPES WERE MOSTLY OK, HOWEVER AGAIN, IF A TECH HAD MONITORED THE DIGITIZATION PROCESS HE OR SHE SHOULD HAVE ADJUSTED THE TRACKING. THERE WAS A LOT OF STREAKING AND DISTORTION. I GUESS THAT NOTHING CAN BE DONE NOW SINCE THE RECORDINGS ARE STORED IN THE IMEMORIES CLOUD. ALL IN ALL, THE RECORDINGS WERE OK.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 21, 2021
Texas
1 review
0 helpful votes
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Great service
February 23, 2021

Wonderful service - love getting these memories and being able to share and view them with my family!

Date of experience: February 21, 2021
Arizona
1 review
1 helpful vote
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Good quality
February 23, 2021

Videos came out great thank you very much! They made it very easy to get my VHS tapes converted to digital.

Date of experience: February 21, 2021
Mississippi
1 review
0 helpful votes
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Home Movies
May 5, 2021

I have downloaded the digital movies but have not transferred to a external hard drive yet. Lisa my former wife has ordered DVDs. Still have more VHS tapes to send you guys. So far very pleased with this order. Thanks

Date of experience: February 21, 2021
Arizona
1 review
1 helpful vote
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This was a gift
February 24, 2021

This was an awesome gift from my daughter for Christmas. We have all enjoyed watching our past memories. The experience was very smooth and simple. We will be converting more videos.
Thank you iMemories!

Date of experience: February 21, 2021
Florida
2 reviews
0 helpful votes
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Perfect conversion
May 5, 2021

We laughed and cried watching the videos from when my children were babies especially now that they are having babies of their own. Loved seeing videos of family no longer with us — touching reminders of days gone by

Date of experience: February 21, 2021
New Jersey
1 review
0 helpful votes
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IMemories
May 5, 2021

Everything was great. It was a little delayed but worth the wait.

Date of experience: February 21, 2021
Arizona
1 review
0 helpful votes
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Sandis Review
February 24, 2021

Great company... great end product. Thank you. Im so glad we did this and now have all our memories at hand.

Date of experience: February 20, 2021
Pennsylvania
1 review
0 helpful votes
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IMemories
May 5, 2021

We would recommend to anyone to use iMemories. The whole process was very easy and we are enjoying viewing our old memories

Date of experience: February 20, 2021
California
1 review
0 helpful votes
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CherishedMemories
February 24, 2021

Received my memories and have enjoyed every minute watching the family moments I treasured then and now,

Date of experience: February 20, 2021
Virginia
1 review
0 helpful votes
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Great photos
February 24, 2021

I am extremely happy with my imemories experience. I am digitally challenged so knowing exactly what to chose in the way of a format was a problem for me. I still am not sure I chose properly. I downloaded them to my laptop, but when I want to send them to one of my children it says the image is to large. When I sent from your site, there was no problem.

Date of experience: February 20, 2021
Texas
1 review
0 helpful votes
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Great production.
February 24, 2021

Great seeing the films! Been a long time since we have seen them,

Date of experience: February 20, 2021
California
1 review
0 helpful votes
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Completely overjoyed!
February 24, 2021

I had this random tape in a box of junk for literal years. I had no idea what could be on it. When I received the digital files back I was in for a surprise. My friends and I used to use my dad's camcorder to film the most monotonous things of our every day life in high school. What was monotonous then... is now so important to me. It was like opening a time capsule. Rewatching something I forget I even had memory of. For that I thank iMemories for preserving these memories of a different time... forever.

Date of experience: February 20, 2021
Colorado
1 review
0 helpful votes
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Slides
February 24, 2021

I am trying to download to my external drive. Still working on it.

Love the slides and videos, brings back lots of fun

Date of experience: February 20, 2021
North Carolina
1 review
0 helpful votes
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Brought Tears to my eyes
February 24, 2021

Our Parents died in a Plane crash when I was 14. That was 1967. Life was traumatic and we were busy just surviving. We didn't look at the old home movies my Dad had taken for many years. By the time we found them they had not aged in the best shape in a cardboard box. I was just thankful my brother had them stashed!
I knew to save them I would have to digitize them. We had so many that I knew it was gonna be expensive. We had gotten a stimulus check and decided to use it to pay for them...
I am busy downloading them as I write this. I shared them with my brother and we are both so happy to have them!

Date of experience: February 20, 2021
Georgia
1 review
0 helpful votes
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Great service!
February 24, 2021

Everything happened just as promised. I will gladly use iMemories again.

Date of experience: February 20, 2021
Florida
1 review
1 helpful vote
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Questioning the cost on a cassette
March 22, 2021

I was happy with the results but question the added cost of the cassette. I sent in 20 reels and one cassette. According to your sale pricing cassettes, VCR and reels were $11.99 each. I was charged $35.97 for the cassette. It was split into 3 videos of a birthday party. I feel it should be considered as 1 cassette for a total cost of $11.99 not $35.97.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2021
Virginia
1 review
0 helpful votes
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Pleased
February 24, 2021

So far I am pleased with the turn out of all my home videos. It did take a long time to get the digital files, but everything seems to be in good condition and the quality is better then I expected for tapes that are over 25 years old. I am struggling with what to do with the digital cloud version and downloading onto my computer so I can burn my own DVD's. Its very time consuming so I would advise to have the company do it for you. I was trying to save money but its a big job, and each tape takes hours to upload onto my lap top then burn to a DVD for storage. I had an issue with the downlaod at one point and called for help. The customer service was very good!

Date of experience: February 20, 2021
Patty S. iMemories Rep
over a year old

Thanks for the great review and please don't hesitate to call us. 1-800-845-7986