iMemoriesReviews 12,013

I had a lot of anxiety when I first started my iMemories account. I was trusting my most precious memories with a company who did not know me from Adam. The iMemories staff were professional and friendly as I constantly called to track my pictures and videos. They have always taken great care of my package each time I have sent my memories to them. My whole family's best Christmas gift, each year, is watching their growing up years online. I will continue to trust iMemories with the items that mean the most to me.

I had 15 tapes digitized and thought it was a terrific idea. Everything went ok and I was very pleased with the service. Then I received an email that to keep my videos in a cloud, I would have to pay every month or a subscription service or my videos will be deleted. I felt very mislead and that was never advertised. I feel duped. I know they could have been downloaded but there's people who aren't very tech savvy, Overall, it's a disappointing experience because basically I'm right back from where I started. With a box of video tapes...

I am relatively pleased with my order. The fact that two of my tapes were compromised makes me very sad, but that is not iMemories' fault. There are two things that I must mention though.

I sent my full box TO iMemories right around Thanksgiving, so I'm not sure where the purchase date of 2/4/21 is coming from. Maybe the date that they said my stuff was ready and all I had to do was pay and then I'd receive my stuff (over three weeks ago).

I wish that I was able to request a SMALL box for the one item I missed. I do not want to pay the full sum of shipping and handling that I paid for my large order just to take care of one small videotape. (Have you SEEN the size of their shipping box?!)

Also, I haven't received my originals back yet and I am starting to feel concerned.
My stars are based on 3=Average.

Update: I have increased my rating by a whole star. After I submitted the above feedback, iMemories reached out directly and told me that my originals shipped yesterday (delayed due to COVID), and that I can send my one tape in "self-ship". Great customer care. Thanks, iMemories.

They have been great the only problem I've had a few times it's that the uploaded memories have been defective with the image freezing but the sound still playing and was surprised they didn't check it before uploading them on my cloud. It has happen a few times and I've had to send back the originals but they have sorted it out and I'm thankful. Also the advertise on their website that they improve the quality of the videos. Not so much. I actually had to point it out to them after they had sent the memories and then they retouched it afterwards

I was very sceptical at first. I am also very protective over my videos because nearly 12 years ago my children lost their father tragically and the videos contained footage of him. It's been 15-20 years since I was behind that video recorder and have seen the videos, so when I recieved my memories in a converted version it brought me to tears. I automatically shared them with my children and all they have done is thanked me. It's the least I could do and now I am greatly thankful to Imemories. I have more and will definitely send those in also. Pictures, videos, etc are amazing memories to be cherished.