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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Indiana
2 reviews
0 helpful votes
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Good - fast, east, great experience. Love seeing my babies. Still waiting for orig to be returned though.

Date of experience: March 3, 2021
Connecticut
1 review
0 helpful votes
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Still Love iMemories!
March 3, 2021
Updated review

A little hard to navigate from login to getting a box to finding a shipping label. Need a menu with those options that is very easily found.

Date of experience: March 3, 2021

A little hard to navigate from login to getting a box...
March 7, 2021
Previous review

A little hard to navigate from login to getting a box to finding a shipping label. Need a menu with those options that is very easily found.

Date of experience: February 5, 2021
California
1 review
6 helpful votes
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Buzzing
April 2, 2021

The digital version of my VHS tape had a loud buzzing over half the video, making it almost impossible to view.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Arkansas
1 review
1 helpful vote
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Love what you do
March 5, 2021

So happy with the results. The 8mm films I sent are so precious to me and we really enjoyed viewing them.

Date of experience: March 3, 2021
Texas
1 review
0 helpful votes
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Movies
April 2, 2021

Our videos were very dark and of course not professional but of course it was not on your part. Thank you.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Oklahoma
1 review
0 helpful votes
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Update on progress
March 3, 2021
Updated review

Have placed my order, waiting on receiving notice that everything is digitized and ready.

Date of experience: March 3, 2021

Been easy...
February 11, 2021
Previous review

Been easy... to this point, having Paypal option is nice.

Date of experience: February 10, 2021
Texas
1 review
0 helpful votes
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I live them!
May 5, 2021

IMemories did a great job! I will be sending them additional tapes to update.

Date of experience: March 3, 2021
Arizona
1 review
0 helpful votes
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We loved seeing our slides in digital format... it was easy to back up to an external hard drive. But, we were able to view them easily on the iMemories server. I also found it easy to download to my laptop desktop. The only negative we ran into was at times getting to the iMemories server was 'buggy'... I would log in and it would jump back to the log in screen... so logging in twice would have it opening successfully. Other times, it wouldn't work and I'd have to change browsers. It was the browser as sometimes I'd access from Edge and it wouldn't connect. So I'd change to Chrome, but it also happened with Chrome and I'd go to Edge to connect.

Date of experience: March 3, 2021
Georgia
1 review
0 helpful votes
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Good Update
May 5, 2021

Great to have videos and photos on PC with capability to download in various ways.

Date of experience: March 3, 2021
Michigan
1 review
0 helpful votes
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Family pictures
May 5, 2021

So happy to know my precious family memories are safe

Date of experience: March 3, 2021
Pennsylvania
1 review
1 helpful vote
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Home movies
March 5, 2021

Quick and easy process. Movies turned out great. So glad to be able to relive these memories. Thank you!

Date of experience: March 3, 2021
Indiana
1 review
0 helpful votes
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Another awesome transfer!
March 5, 2021

Dvd's look great! Customer service was amazing! I will recommend you any time someone needs films transferred!

Date of experience: March 3, 2021
Florida
1 review
0 helpful votes
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Memories
May 5, 2021

Excellent. Very happy with service and plan on using again in future.

Date of experience: March 3, 2021
California
1 review
1 helpful vote
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Amazing experience
March 5, 2021

Imemories has been perfect from beginning to end. Great company and amazing product. I would highly recommend it to anyone!

Date of experience: March 3, 2021
South Carolina
1 review
0 helpful votes
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I like what I see so far!
May 5, 2021

It has been a very easy process. I have not ordered a DVD or other device yet, so I cannot comment on that process yet. But so far, it's been amazing!
I sent in old movies of myself and family, some before I was born. I was able to hear my dad's voice as he was behind the camera most of the time. He's been gone for almost 20 years and it was amazing to hear his voice again!

Date of experience: March 3, 2021
New York
1 review
0 helpful votes
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Amazing
May 5, 2021

Truly a great investment for my family and all of our memories.

Date of experience: March 3, 2021
Tennessee
1 review
0 helpful votes
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Good Memories
May 5, 2021

It had been a long time since we were able to view our home movies. It is wonderful to relive those precious moments.

Date of experience: March 3, 2021
Wisconsin
1 review
0 helpful votes
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Thank you iMemories!
March 5, 2021

I thought my memories were trapped on an outdated mini DVD tape only to be seen on the device they were captured on. Now I am able to view them on my phone and computer and share them with family and friends. Thank you.

Date of experience: March 3, 2021
Georgia
1 review
0 helpful votes
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Videos
March 5, 2021

Awsome job. I love seeing the new old videos and sharing them with my family. Thank you for doing a great job.

Date of experience: March 2, 2021
New York
1 review
0 helpful votes
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Very reliable service I am totally happy and please with my order will absolutely recommend iMemories to friends and family.

Date of experience: March 2, 2021