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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,976
value
158
shipping
156
returns
82
quality
6,666
This company responds to reviews on average within 2 days

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7,376 reviews

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California
1 review
0 helpful votes
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I sent iMemories 17 old video tapes - Hi8s and DVs. They did a great job of digitizing these and keeping me informed throughout the process. Once on their website, the videos were easy to watch, but the downloading process was very slow and cumbersome. We eventually were able to get these onto our own hard drive, but it took a very long time. I wonder whether that's an incentive to use their subscription service?

Date of experience: March 7, 2021
Utah
1 review
0 helpful votes
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FABULOUS
March 7, 2021

Well created process, end to end to digitalize your old memories for an efficient and reasonable price

Date of experience: March 7, 2021
Washington
1 review
0 helpful votes
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I am so happy with the service I received that I have used imemories again.

Date of experience: March 7, 2021
Texas
1 review
0 helpful votes
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Easy!
March 7, 2021

So easy to secure these memories forever! We brought up the online videos during our Christmas gathering and had so many laughs. No more worrying that those VHS recordings are damaged or misplaced.

Date of experience: March 7, 2021
Ohio
1 review
0 helpful votes
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Good but not great
April 6, 2021

You pay to digitize then pay again to get in a form to view. I thought I could put them on my hard drive and do whatever I wanted. I got mine as DVD's which was the best for me.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2021
New Jersey
1 review
0 helpful votes
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Pics a vide
March 7, 2021

Excellent! Fast! So easy! Now everything is at my fingertips

Date of experience: March 7, 2021
Ohio
1 review
2 helpful votes
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Not what I expected!
April 6, 2021

I thought I ordered DVDS not viewing online and sharing etc. So this ended up costing me a lot of money. Not sure I will use your service anymore.

Date of experience: March 6, 2021
Florida
1 review
0 helpful votes
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My memories
March 7, 2021

I am very happy with my experience with I memories. Very impressed with the end result. Plan on sending in more tapes soon.

Date of experience: March 6, 2021
New York
2 reviews
0 helpful votes
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Joy
May 5, 2021

As I was reviewing my pictures my childhood came back of such beautiful memories that could have been lost I am grateful that I will be able to show my granddaughters

Date of experience: March 6, 2021
Tennessee
1 review
0 helpful votes
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My 8mm films were converted to digital and were a joy to see again. Everything I sent was digitized successfully except one reel from 1948 that had started to degrade. I'll be sending that to a professional service since iMemories chose not to attempt converting it. Please with everything so far. Still waiting on my films to be returned. So I'll reserve my final rating until then.

Date of experience: March 6, 2021
Illinois
1 review
0 helpful votes
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Straightforward and good pricing
March 6, 2021

My experience with iMemories was fairly simple and straight forward
And the pricing is well worth every penny.

Date of experience: March 6, 2021
Washington
1 review
0 helpful votes
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Super happy
March 6, 2021

I am very happy with my videos, I have placed a second order

Date of experience: March 6, 2021
Washington
1 review
0 helpful votes
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Whenever I have a question, it is so helpful to phone and have an employee answer in a timely, friendly and helpful manner.

Date of experience: March 6, 2021
North Carolina
4 reviews
0 helpful votes
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Converting VHS Tapes
March 6, 2021

I memories did an excellent job converting my VHS tapes. I have enjoyed taking a trip down memory lane since I haven't seen these tapes in about 40 years. Highly recommend IMemories.

Date of experience: March 6, 2021
California
2 reviews
0 helpful votes
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As promised
March 6, 2021

I sent off 26 videos in 2 or 3 formats and they successfully digitized them all. I've downloaded them all to an external hard drive - their download process is slow but you can right click on a video and choose Save Video - that is fast! This is worth the price because I intended to do it for years and never got anywhere.

Date of experience: March 6, 2021
Tennessee
1 review
0 helpful votes
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Worth every penny
March 6, 2021

I trust the company and I'm excited to receive my movies. Thanks

Date of experience: March 6, 2021
Ohio
1 review
0 helpful votes
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Excellent
March 6, 2021

Multiple films were submitted to be digitized. Turn around time was very quick. Pleased with the end result.

Date of experience: March 6, 2021
Pennsylvania
1 review
0 helpful votes
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Slides to DVD... wedding pictures
March 6, 2021

Very good results. The difficulty was navigating your very busy website, trying to figure what the next step was to edit my slides properly and arrange them for a DVD. Fortunately, telephone assistance was available.

Date of experience: March 6, 2021
Idaho
1 review
0 helpful votes
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Excellent videos
May 5, 2021

So nice to have these memories in an updated format

Date of experience: March 6, 2021
South Carolina
1 review
0 helpful votes
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You only pass this way once. The things you saw yesterday are in your heart and mind. The things you see today will be lost in time, unless you save them to photos or movies.
I am so thankful that I found Memories. We now have beautiful family memories that were lost. Memories of our daughter who passed away at the age of 11. These are priceless.
Thank you!

Date of experience: March 6, 2021