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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,976
value
158
shipping
156
returns
82
quality
6,678
This company responds to reviews on average within 2 days

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7,376 reviews

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California
2 reviews
0 helpful votes
Follow Editha K.
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This was my second time around with iMemories. I had about 65 tapes sent in to have all converted to digital. Overall, I had a great experience with iMemories! It felt like Christmas every time I opened a new album in which I forgot. It was very nostalgic... brought back so many wonderful memories from the past. It's so wonderful to have these priceless digitals to watch over and over... forever and to see beloved relatives who are no longer with us. I have 3 kids and am so glad and blessed to have videotaped them at many milestones, special occasions, and just because... just priceless. Thank you iMemories!

Date of experience: March 9, 2021
Minnesota
1 review
0 helpful votes
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Great service
March 10, 2021

Good quality work. Helpful customer service. Easy to use website and app.

Date of experience: March 9, 2021
Arizona
2 reviews
0 helpful votes
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Old memories
May 5, 2021

Daughter-in-law hooked me up with I-Memories. Only objection is some pictures were not great quality, but otherwise great

Date of experience: March 9, 2021
Tennessee
2 reviews
1 helpful vote
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Not satisfied with this process. Not what I paid for. Seems to be alot of duplicates. Have not received my property back yet. Will not recommend this company.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2021
Tennessee
1 review
0 helpful votes
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Love this service!
March 9, 2021

Found a few VHS tapes with family members and friends and iMemories was able to convert. Very happy as we lost all our prior media in a house fire. Only wish I had paid for the storage service from other media I had converted a few years ago. Lesson learned and grateful for what I do have.

Date of experience: March 9, 2021
New York
2 reviews
0 helpful votes
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Old Videos
March 9, 2021

Working with imemories was easy and they kept me informed of the progress of my order as soon as tapes were received. When I had questions as to how to edit the videos the staff was very helpful.

Date of experience: March 9, 2021
Texas
1 review
0 helpful votes
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So happy!
March 9, 2021

We were so excited to see the memories play out in front of us that were trapped in the 8mm film rolls for so long! Thank you for making the process seamless and easy!

Date of experience: March 9, 2021
New York
1 review
0 helpful votes
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Wonderful memories
March 9, 2021

I so enjoyed watching my memories on line. I had sent them off and during that time my mom passed away. So it was such an emotional time seeing her in the videos. Love. Love. Love.

Date of experience: March 9, 2021
Indiana
1 review
0 helpful votes
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Very pleased with this service!
March 9, 2021

I had boxes of memories which included VCR tapes & mini DVs that I was given to hold for the ENTIRE FAMILY. After sitting on them for years worrying about their deterioration, I found iMemories online just at the right time! I had lots of tapes that took while but were able to successfully convert them digitally so I could share with family. Only thing I struggled with is playing them off their server. I posted a link on FB & it was slow and spinning. Ended up having to download and then upload to YouTube. But, I am so thankful that I have all of these options - play live, download, make copies if you want them to do that as well. I will be sending more tapes soon!

Date of experience: March 9, 2021
California
1 review
0 helpful votes
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Finding memories
March 9, 2021

This is the second time I have used this service and we are very pleased. They have managed to save all our old videos and now my adult children get to enjoy them.

Date of experience: March 9, 2021
Oklahoma
1 review
0 helpful votes
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IMemories is an amazing service
March 9, 2021

I was a little worried about sending my precious videos of my children in the mail, but iMemories sent a very secure box that protected my tapes. My videos were uploaded and it was such a joy to see videos of my children that I have not been able to view for years. I received my tapes back from iMemories in a secure box and am now able to share these memories with friends and family! Would definitely recommend.

Date of experience: March 9, 2021
Illinois
1 review
0 helpful votes
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Get results
May 5, 2021

Sent in our tapes, viewed on-line, deleted what we did not want or need. Happy and sending the rest soon.

Date of experience: March 9, 2021
New Jersey
2 reviews
0 helpful votes
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Money well spent!
March 9, 2021
Updated review

Received my first iMemories order! I sent in some old tapes of my parents that had already gone through one conversion to VHS and I was hoping the transfer to digital wouldn't degrade the quality any further. IMemories did a great job! I was kept informed of the status of the transfer from beginning to end and the entire process was very smooth. Working on my second order now. Thanks iMemories!

Date of experience: March 9, 2021

Impressed so far but I'm new to iMemories...
February 12, 2021
Previous review

Impressed so far but I'm new to iMemories...

Date of experience: February 12, 2021
Illinois
1 review
0 helpful votes
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Good job
March 9, 2021

Good job. Videos look good. Seems easy enough. Initial price was a little higher than I thought it would be.

Date of experience: March 9, 2021
North Dakota
1 review
0 helpful votes
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So happy!
May 5, 2021

Turned all of moms old photos into a beautiful gift for her.

Date of experience: March 9, 2021
Rhode Island
1 review
0 helpful votes
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Digital
May 5, 2021

I could not download onto my computer without calling for help. Instructions would be helpful (unless I missed them)

Date of experience: March 9, 2021
Arkansas
2 reviews
0 helpful votes
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It was a great day when I surprised all my children by sending them videos of themselves when they were younger. We had so much fun going through them and just laughing at all the great memories right from our phones! Some oldies but goodies! Thank you so much IMemories for making that possible!

Date of experience: March 9, 2021
New Jersey
1 review
0 helpful votes
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Easy to work with
May 5, 2021

They reply fast with helpful information, answered my questions with great detail.

Date of experience: March 9, 2021
Florida
1 review
0 helpful votes
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Easy process
March 9, 2021

It was so simple, mail in tapes, get quote, gain access to digital copies, and download to personal files! Highly recommend service! And customer service was super helpful when needed.

Date of experience: March 8, 2021
Texas
1 review
0 helpful votes
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Happy
March 9, 2021

I'm happy that the memories from mine and my siblings youth are able to be seen since we lost my mom 7 months ago and my dad 7 years ago. These memories mean a lot to me and my family

Date of experience: March 8, 2021