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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,687
This company responds to reviews on average within 2 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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Great experience!
April 5, 2021

Was a little nervous at first not knowing if my old tapes were going to get converted properly but Imemories provided excellent feedback all along the process with each step. Now I can watch and share old videos anytime I want with it being on digital.

Date of experience: March 11, 2021
California
2 reviews
0 helpful votes
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Worked good
April 10, 2021

Good service, I don't like to whrite reviews, so in short, this is an exelent service and they do what they promise to do.

Date of experience: March 10, 2021
Texas
1 review
0 helpful votes
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Satisfied!
March 11, 2021

I'm very satisfied with the work. My photographs look better there than the actual photos. Can't wait to share with my family. Thank you.

Date of experience: March 10, 2021
Virginia
1 review
0 helpful votes
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Nuss Memories
April 5, 2021

Awesome! We will use iMemories again in the future.

Date of experience: March 10, 2021
Arizona
1 review
1 helpful vote
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EXCELLENT!
March 10, 2021

Thank you so much for converting our old home videos to digital format so we can finally view them. We received excellent customer service and are extremely happy with the results. I would highly recommend imemories!

Date of experience: March 10, 2021
Louisiana
1 review
0 helpful votes
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First Time using such a service
March 10, 2021

This service is exactly what I needed. They made it so easy and I felt comfortable using their FEDEX tracking for my videos. So happy to download and send to my family who hadn't seen these memories years! Worth the money and so glad those boxes of old videos are gone!

Date of experience: March 10, 2021
Texas
1 review
1 helpful vote
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Great quality! Quick downloading.
March 10, 2021

Every touch point with iMemories has been great. I'd recommend this service to my friends.

Date of experience: March 10, 2021
New York
1 review
0 helpful votes
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Great quality
March 10, 2021

I was able to view and share videos easily & quickly. I even directed my in-laws through the site and app over the phone - major win! The period between mailing my memories and them beginning to digitize was longer than anticipated but understandable. Once they began, the order was completed quickly. The quality is great. We will be sending the rest of our memories here to finish the job!

Date of experience: March 10, 2021
Michigan
1 review
0 helpful votes
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Pleasant service
March 10, 2021

Sent in 15 videotapes for processing. Handled expeditiously. Was able to easily use a gift certificate. Was able to download the digitized versions without problems. Tapes were shipped timely and returned as promised.

Date of experience: March 10, 2021
Wisconsin
1 review
0 helpful votes
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Couldn't be more pleased!
March 10, 2021

I had several small video cassettes of video's from when my daughter was younger. The camera had broke a few years ago and I had no way to view them. I requested the box from iMemories and the rest of the process was so simple. All the videos were converted in great quality and we have really enjoyed viewing them again after all these years! My tapes were all returned safe and sound within 2 weeks of getting my digital files. I couldn't be more pleased with the process! THANK YOU!

Date of experience: March 10, 2021
Pennsylvania
1 review
1 helpful vote
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Great wonderful spectacular outstanding memories to keep forever and ever

Date of experience: March 10, 2021
Pennsylvania
1 review
0 helpful votes
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Process was Simple but Slow
March 10, 2021

Shipping my media was simple and the team provided clear communication as to how long the process would take. I had thought that I would be able to preview my content prior to purpose, but that was not the case. The digitation process took longer than expected; the process queue was quite long. Once I had received the content, it was the quality that I had expected. Downloading the videos from the portal was a cumbersome process. Overall, I was content with the process in would recommend them to a friend.

Date of experience: March 10, 2021
California
2 reviews
0 helpful votes
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Very Satified
March 10, 2021

Well all I can say is that they did what they said they're going to do. I sent in two very very old VCR videos of my grandmother and uncle's funeral. It turned out great! I was able to share it was my other family members that weren't there or that forgot about the funeral and needed a refresher LOL. But everybody was happy and so was I. Thank you so much

Date of experience: March 10, 2021
California
2 reviews
0 helpful votes
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Fairly quick response time
May 5, 2021

Once I received notification that my transferred videos were available I'm having difficulty downloading and saving videos to my iPad. It's difficult to find help for this on the website, I'm not that technology proficient.

Date of experience: March 10, 2021
Texas
1 review
0 helpful votes
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IMemories
May 5, 2021

I couldn't wait to receive them and when I did I was able to look at them on my phone and share them with my family. Good Job!

Date of experience: March 10, 2021
Illinois
1 review
0 helpful votes
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Old memories now digital
March 10, 2021

The entire process was very smooth. The hardest part is picking and choosing what to send in. The download process was a bit clunking but they rolled out a new version that is improved. Love having all these old memories that I couldn't access now digitized.

Date of experience: March 10, 2021
Arizona
1 review
0 helpful votes
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Home movies
March 10, 2021

Glad to have done this after so many years. Nothing more to say

Date of experience: March 10, 2021
Delaware
1 review
0 helpful votes
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All are beautiful, clear, and lovely done. Put into categories that put them, when I sent them.

Very pleased with the results!

Date of experience: March 10, 2021
Georgia
1 review
0 helpful votes
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Very pleased
March 10, 2021

Easy process with great communication. Fair price. Videos came out great considering age and condition. Highly recommend.

Date of experience: March 10, 2021
Kansas
1 review
1 helpful vote
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Appreciate the easy process!
March 10, 2021

So simple! They send the box, I returned with the media. A few weeks later, I got the email and see it all online, and it's easy to share/save. Then my media came back in a box yesterday. Couldn't be more user friendly.

Date of experience: March 10, 2021