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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,687
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Iowa
1 review
0 helpful votes
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Learning to use your site
April 18, 2021

I thought my order would arrive in a USB drive so I didn't download what I saw on line. When I just got the videos I ordered I signed up for online storage. A. Learning.

Date of experience: April 18, 2021
Indiana
2 reviews
0 helpful votes
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Blast from the past!
April 18, 2021

Sent in my home videos from when the kids were little. I had issues getting them to play before and Imemories did an awesome job restoring my memories!

Date of experience: April 18, 2021
Pennsylvania
1 review
0 helpful votes
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From the moment I found iMemories and now with the completed project, I have been thrilled to watch digital memories of my children and deceased relatives and re-live so many great memories. Thank you!

Date of experience: April 18, 2021
North Carolina
1 review
0 helpful votes
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VanBenschoten
April 18, 2021

Very satisfied with the quality of work and organizing of each set of slides with what very little information

Date of experience: April 18, 2021
Washington
1 review
0 helpful votes
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Good fun!
April 18, 2021

It was really fun walking down Memory Lane! My dad took lots of videos, so I haven't seen all of them yet. I will definitely find more to send in.

Date of experience: April 18, 2021
Illinois
1 review
0 helpful votes
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1
April 18, 2021

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Date of experience: April 18, 2021
Michigan
1 review
0 helpful votes
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VHS Conversation to DVD
April 18, 2021

They did a great job overall and would recommend them to anyone.

Date of experience: April 18, 2021
Illinois
1 review
0 helpful votes
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Confused
May 18, 2021

I am confused. Have someone call me at *******925

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2021
Alaska
1 review
0 helpful votes
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Great service
April 18, 2021

Very easy to mail in and the process didn't take long.

Date of experience: April 18, 2021
Washington
1 review
1 helpful vote
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I spent $35 on one little tape with 16 mins of footage to go digital. Now in order for me to view it, I have to buy a subscription or pay a ridiculous amount of money to have a USB shipped to me. The shipping and handling is outrageous. I mailed a little tiny tape in a ginormous box for $15, then still had to pay another $15 for it to get uploaded to your site and I'm 6 days I won't be able to view it without shelling out a ton more money. I should have went with legacy box. Completely disappointed and dissatisfied. I also emailed you about my experience and haven't heard back. I keep trying to choose one star and once I save my review, it changes it to 5 stars.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
Louisiana
1 review
4 helpful votes
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Memories Saved!
April 18, 2021

I thought for sure our old family VHS home movies were lost to time. I thought I would never see images of my two little kids and how they grew older. The iMemories process was easy and fast... totally satisfied. I was able to view, edit and download our old tapes online. They send you a box, complete with postage paid, put in your tapes and drop it off. My tapes were just delivered back to the house yesterday... safe and sound.

Date of experience: April 17, 2021
Virginia
1 review
0 helpful votes
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The videos were awesome. I viewed them and it was wonderful. Then they told me I had until 4/11 and everything would be gone unless I spent more money. I had no idea this wasn't a one time deal. So disappointed. I'll never use them again for anything. I have no videos now. They're all gone.

Date of experience: April 17, 2021
Arizona
2 reviews
0 helpful votes
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The biggest problem I had was trying to find out how to tell them I didn't want any discs of storage plans. I finally sent a not to the tech address and hope to her back soon.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
California
1 review
0 helpful votes
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IMemories
May 18, 2021

Handled my photo material well and returned it punctually. I was disappointed I couldn't download it to my google account so my kids could help me with it.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
Arkansas
1 review
0 helpful votes
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Disaspointed
May 18, 2021

Sent my tapes in request not to ship by FedEx. That's the way they ship
Received notice my tapes were being delivered- weeks has past and my tapes are gone. Fed ex has lost them and I've contacted IMemories and filed report. The last email I received was another delivery from FedEx!

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2021
Arizona
1 review
0 helpful votes
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Satisfied Customer
April 17, 2021

This firm did everything they advertised and did it in a timely manner. I had several questions and they were answered to my satisfaction.

Date of experience: April 17, 2021
California
2 reviews
7 helpful votes
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THOUGHTLESS & CLUELESS
May 17, 2021

They behave as if they have no experience, My order of 4 months ago is still not right. They try hard, but continue to get it wrong. Never again!

Date of experience: April 17, 2021
Alaska
1 review
0 helpful votes
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Review of imemories
April 17, 2021

I needed help at several points along the way because things (to me) were not intuitive, but I got good help when I called for support. There was an advertised 20 percent discount from the published price, but I did not receive it. Because of their aggressive advertising I was somewhat skeptical of the business, but in the end it worked out fine.

Date of experience: April 17, 2021
South Carolina
1 review
0 helpful votes
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Extremely Slow Transaction
April 17, 2021

I started the process on Feb 11,2021. I still have not received my Original media back from them and it is now April 17,2021. It was just 1 video Vhs tape. Very dissatisfied with that issue. 17th

Date of experience: April 17, 2021
Virginia
1 review
0 helpful votes
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Graduation Video
April 17, 2021

I am in possession of an old VHS tape of my older brother's and my graduation! This video was take in 1995 of a backyard BBQ to celebrate my high school graduation and brother's college graduation. This is a truly a time capsule and family treasure! The professionals at iMemories took great care of our Videotape and made sure that I received my original material back in good condition. I ordered three DVDs for my siblings.

Date of experience: April 17, 2021