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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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Minnesota
1 review
0 helpful votes
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Do now not later!
April 30, 2021

Good customer service. Materials were shipped back in San timely manner. I wish I would have done this earlier because about 4 of my tapes had mold and/or water damage... so they are too damaged to be save. Don't wait!

Date of experience: April 30, 2021
Colorado
1 review
0 helpful votes
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Imemory
April 30, 2021

Easy. Still waiting for my stuff back. Final eating when i have everything back but so far a good experience

Date of experience: April 30, 2021
New York
1 review
0 helpful votes
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Greatest gift to myself
April 30, 2021

I have been asking for years on who can i trust to put my old 8mm tapes onto dvd... finally found an add on facebook about imemories... greatest thing i ever did...

Date of experience: April 30, 2021
Maryland
1 review
0 helpful votes
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No tracking with my vhs tapes
May 30, 2021

All of my old vhs tapes were converted successfully to digital. All my original tapes were delivered back to me (I would have loved the option to have them just thrown away instead of being charged another delivery fee just so I could throw them away). IMemories has been great at communicating and keeping me in touch, reminding me of how much longer I have left to download my digitals. My complaint is that with vhs tapes sometimes you have to track them so that the picture is clear. While watching my converted videos, it doesn't seem as though imemories spent any additional time making sure the quality of the video was clear. A small push of a button would have solved this problem (at least that's how it is when you watch them on vhs). My tapes are old (obviously) so some of it may have been unpreventable but some of it could have been fixed.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
New York
1 review
0 helpful votes
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Great!
April 30, 2021

Quality of some photos very poor. Some so dark could not make out picture. Unhappy to be charged for those ones. Other than that great service.

Date of experience: April 30, 2021
Texas
2 reviews
0 helpful votes
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Great Job!
April 30, 2021

I'm very happy with the work of Imemories. I highly suggest using the service if you want quality work.

Date of experience: April 30, 2021
Alabama
1 review
0 helpful votes
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Thrilled in Alabama!
April 30, 2021

I was VERY hesitant about using a service to convert my old VHS and 8mm tapes to digital. It's scary to put those treasures in the mail. However the process is complete and I am thrilled. It was worth every penny. The only drawback was it was a little difficult for me to figure out how to download the digital files onto a thumb drive, but that was probably my lack of tech skills. This was a great process overall.

Date of experience: April 30, 2021
Texas
1 review
0 helpful votes
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Movies
April 30, 2021

Loved them! You did a great job. We loved watching them and remembering times we had. Thank you.

Date of experience: April 30, 2021
South Carolina
2 reviews
0 helpful votes
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Took Two Tries
May 30, 2021

I tried them out with sending one of my VHS. It took quite a while, but that's okay. The initial quality was not impressive: The visual footage what not great, but worse, there was hardly any audio. Even turning up the volume, I could barely hear any conversation.

They redid the video conversion without my asking and then they got it right! The audio was properly done, and now the video conversion is worth keeping. I will now give them another shot at another one.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
Indiana
1 review
1 helpful vote
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I had sent a reel-to-reel tape to be copied... they actually show one in their advertisement which is why I chose iMemories. They rejected the format and couldn't transfer to digital. I was super disappointed since they advertise they can transfer that format. But everything else transferred fine, even the old slides I sent.

Date of experience: April 30, 2021
Arkansas
1 review
0 helpful votes
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Imemories
April 30, 2021

I'm not much for writing reviews but I am very grateful that I took the time this year and sent my 88m videos in. They processed them quickly and returned them in a very nice organized box. They even processed the damaged ones. Most of these tapes were over 20 years old. It was nice to be able to watch them again. Thank you, Imemories.

Date of experience: April 30, 2021
Michigan
1 review
1 helpful vote
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Incomplete order.
May 30, 2021

I sent 4 tapes and only only 3 were processed. The reason given doesn't hold up as when received back from you it plays good on our VHS player. I did pay to have 4 tapes converted.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
Texas
1 review
0 helpful votes
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Such a joy!
April 29, 2021

I thought these memories were gone forever. Such professional work and well worth the money.
Thank you iMemories

Date of experience: April 29, 2021
California
1 review
0 helpful votes
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Wedding Memories
April 29, 2021

Amazing to re-watch on digital my special occasion from 1991. 30 years later I can share my moment on my iphone with people.

Date of experience: April 29, 2021
Wisconsin
1 review
0 helpful votes
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Did what they said they would.
April 29, 2021

My experience with iMemories was positive. Every thing from sending in my tapes to getting them back, and getting the DVD's, went exactly as described on their website.

Date of experience: April 29, 2021
Arizona
1 review
0 helpful votes
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Wonderful experience
April 29, 2021

I had a wonderful experience working with iMemories and would absolutely recommend them to anyone who is looking to digitize old family videos.

Date of experience: April 29, 2021
California
1 review
0 helpful votes
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Happy customer
April 29, 2021

I sent 5 8mm tapes and one old 8mm movie film. All were converted successfully to digital and could be downloaded to my computer.

Date of experience: April 29, 2021
Illinois
1 review
0 helpful votes
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Feb 22 jims home movies
April 29, 2021

Excellent turn around time. So great to view on line and share with family. Easy to download. I love imemories and recommend them fully to trust with your memories!

Date of experience: April 29, 2021
Minnesota
1 review
0 helpful votes
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First Time Using IMemories...
April 29, 2021

The process was easy and worked very well. My one complaint is that the online viewer didnt come with either more capabilities to sort and what not, or better instructions on how to do that. I have fiddled with it enough to learn how to cut the videos in half, but sorting into different folders and being able to utilize all the spaces available to name the videos is alluding me. I have sent an email request for more information or a users manual... but have heard nothing yet!

Date of experience: April 29, 2021
Tennessee
1 review
0 helpful votes
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Priceless!
April 29, 2021

My Dad was the one at family gatherings with his home movie camera (Super 8) and would make everyone say something into the microphone. Everybody hated it. This was back in the late 70s early 80s. Years passed and so did my Dad. My mom went into assisted living and we were cleaning out the house and found these old films. I boxed them up and said I was going to get them restored. Almost went with another company a few times, but decided on iMemories and I'm so glad I did. I've been able to share links with my cousins via text and they can watch the videos on their phone! They all went nuts and gave a big shout out to my Dad for taking them because they are now priceless!
I also had DVDs made for everyone. IMemories compiled all the tapes into one DVD, so the cost was nominal. Plus iMemories took pictures from the movies and used them on the cover of the DVD and the DVD itself. If you've been planning to get your old treasures restored, don't wait another minute... call iMemories!

Date of experience: April 29, 2021