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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

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7,376 reviews

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Colorado
1 review
0 helpful votes
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Not Senior friendly
September 16, 2024

I found the experience very frustrating because I'm not tech savvy, and I ran into dead ends and malls quite a bit in my quest to get things down loaded viewed and ordered. I did manage to download the videos, but as far as viewing them, they were very hard to see and hard to hear. I don't know if I have to set different settings up to make them better because I know the originals were fine, I don't know I just think they could have a little bit friendlier directions for everybody not just seniors thank you

Date of experience: September 16, 2024
Stacey S. — iMemories Rep
over a year old

Hi Dorothy, Thank you for taking the time to leave a review. Your feedback is incredibly valuable to us. It helps us improve so we can serve you better. We can certainly look into quality concerns you have. We want to ensure you get the best quality capture of your family memories. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Nevada
1 review
0 helpful votes
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5 Stars!
September 16, 2024

I've used iMemories multiple times and so far they have yet to disappoint! I've also received a no hassle refund when requested because of video technicalities and a couple that could not be digitized. I plan to continue to use them for my photos next.

Date of experience: September 16, 2024
Illinois
2 reviews
0 helpful votes
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Digital memories
September 16, 2024

Great communication, 120% services! Fast and clear, all my family love it

Date of experience: September 16, 2024
Florida
1 review
0 helpful votes
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Worth it
September 16, 2024

Memories were in my attic for 40 years. They converted 8mm film from the 50's to digital format. Great customer survice

Date of experience: September 16, 2024
Arizona
1 review
0 helpful votes
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The iMemories process to submit the tapes, view the digital results online, and receive the tapes back was very effective and efficient. I am recommending iMemories to friends.

Date of experience: September 16, 2024
Missouri
1 review
0 helpful votes
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Imemories Experience
September 16, 2024

The imemories team made getting my 8mm film transferred very easy. From the box to ship it in to being able to download them after conversion, and receiving my films back. The whole process was very simple. Thank you Imemories.

Date of experience: September 16, 2024
Texas
1 review
0 helpful votes
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Great job
September 16, 2024

Excellent work. I really enjoyed being able to see my grandparents and hear them again.

Date of experience: September 16, 2024
Missouri
1 review
0 helpful votes
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Is was a good experience
September 16, 2024

It was easy to do and the people were giving me updates on my order. They came out good

Date of experience: September 16, 2024
Tennessee
1 review
0 helpful votes
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Good quality and fast
September 16, 2024

It was fun and necessary and I will continue to use the service

Date of experience: September 16, 2024
Missouri
1 review
1 helpful vote
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Clear communication and results
September 16, 2024

I had a great experience with iMemories. The step by step process helped me understand the timeline and steps.

Date of experience: September 16, 2024
Texas
1 review
0 helpful votes
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A Blast from the past.
September 16, 2024

Very easy to read and follow directions to send in. The tapes were transferred, and I received them in a timely manner. My tapes were returned to me organized and in a timely manner.

Date of experience: September 16, 2024
Ohio
2 reviews
0 helpful votes
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Good Experience
September 16, 2024

We had film and slides over 40 years old and I was reluctant to have them updated because
I was afraid they would be ruined. I saw an ad from iMemories and decided to take a chance.
I am so happy I did. Everything turned out well and was handled in a very timely manner.
Now so many of our memories are digital and can easily be shared. I would recommend
IMemories.

Date of experience: September 16, 2024
Florida
1 review
0 helpful votes
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Great way to restore memories!
September 16, 2024

The overall experience was great. I would say it would be nice to receive an email once you receive my box. I had to keep tracking the shipment to make sure it arrived. Its also unclear if I did not purchase the storage, do I lose access to the videos on the site. On one of my videos, it seems as if it was put together in an incorrect order. For example, a video of a sports game started and then a party video played and then the rest of the game was after that so I don't know how that happened but overall, this was a good experience and I will continue to use this company. If I were a repeat customer, there should be a discount on future orders and the legacy box should not be so expensive.

Date of experience: September 16, 2024
Stacey S. — iMemories Rep
over a year old

Hi Michelle, Thanks for your feedback. The Safeship Kit does not need to be purchased if you additional orders. Every return shipment comes with a complimentary prepaid FedEx shipping label and another promotional discount, in the box that can be reused to send in additional memories to be processed. When we do the digital conversion of videotapes, we record the tape from beginning to end. Our team will then remove any extended blank spots, accidental footage, and copyrighted material, so only your cherished home videos are uploaded to your account. There is no possible way for a videotape to be in uploaded to your account in a different order. We can certainly look into any issues you are seeing. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Washington
1 review
0 helpful votes
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The service was great but they can't perform miracles. Our Super 8 reels were 40 years old. The quality of the videos was not good because of the age and poor quality of technology from the early 1980's. Don't wait to convert your memories! If you do it, this company is awesome to work with.

Date of experience: September 16, 2024
Massachusetts
1 review
0 helpful votes
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Would use again
September 16, 2024

Fast quick service would use again and suggest for others to use.

Date of experience: September 16, 2024
New Jersey
1 review
0 helpful votes
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Treasures Rediscovered
September 16, 2024

75 year old 8mm film sent to iMemories produced playable on line images of family and friends now long departed. Even myself at 2 or 3 years old on my grandfather's yacht at Marblehead Race week. Strongly recommend them for prompt service.

Date of experience: September 16, 2024
Pennsylvania
1 review
0 helpful votes
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Truly Amazing
September 16, 2024

It was amazing. It is such a wonderful gift for my family. Thank you Imemories!

Date of experience: September 16, 2024
Maryland
1 review
0 helpful votes
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Very Positive Experience
September 16, 2024

I decided to convert my old media to a digital format on a whim. IMemories made the process so easy and I would definitely recommend them to my friends and family.

Date of experience: September 16, 2024
New Jersey
1 review
0 helpful votes
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Family Films Converted
September 16, 2024

Cost was higher than expected, but the converted films were nice to view.

Date of experience: September 15, 2024
Ohio
1 review
0 helpful votes
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Gives new life to our memories.
September 16, 2024

So incredibly pleased with the ease and quality of this experience. Now these memories can continue to live on for the next few generations.

Date of experience: September 15, 2024