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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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I was happy to receive all of our memories. We received everything back in good shape and it was money well spent.
Haven't received my tapes. Also one tape was not transferred due to copyright. Shouldn't I get a refund dunce it wasn't digitalized.?
I looked all through my shoeboxes of pictures for my daughter's 1st birthday photos. I then realized i never took photos as the huge video cameras were the "thing" in 1988. So, i gathered up all of my old vhs tapes and sent them off to imemories to have them transfer to digital. Imagine my happy dance when a few weeks later i was able to see my daughter's 1st birthday party again— i am more than thrilled!
What an awesome service and very affordable!
Incredible job! We have sent many VCR, 8mm and 16mm movies and 8mm tapes to iMemories. One of our old VCR tapes gave them trouble first time with lines going through the video so we asked iMemories to do them over again and they did at no charge. Then the picture was good but no sound, again iMemories redid it at no cost and it turned out great. Another one of our 8 mm tapes they could not get to play, but I asked them to try again and they were able to get it to play and save the movies that were on it. We were extremely pleased with how iMemories worked with us to make sure to capture all of our old movies and get them digitized! They also do a wonderful job making DVDs and it is easy to edit and create DVDs. We had some 16 mm movies from my mom‘s family that went back to 1929 and it was wonderful to see what was on those movies since we did not have a projector that would show them. What priceless memories! We highly recommend IMemories!
Everything went as scheduled. So much fun to watch (20 years ago) Brings on great memories.
My experience with iMemories was better than I expected. They are fast and know what they are doing. The quality of their work is great. To be able to see my memories again after all these years is priceless. I have been recommending iMemories to all my friends and will continue to do so. A special thank you to the iMemories team.
Very happy! Some very old family films that I wasn't even sure what was on them are now able to be viewed by my family! Great quality work!
Completely thrilled to have an affordable way to have the variety of video tapes converted to digital files. The turn around time was quick and the app makes it possible to share with multiple family members. The quality was as expected for tapes that sat in a basement for 25 years.
Very nice quality and resolution easy access love it
I was excited to watch some of my old family home videos in high resolution. However, the digital quality of the processed videos were not much better than its original form, so a bit disappointed in the quality of the product.
The shipping and returns process was flawless and very well managed. The customer service providers have been excellent. I had a problem downloading two of my eleven videos to a thumb drive and sent an email and had a response a few hours later. I called them and they fixed the error as we talked on the phone and was able to download the videos that evening..
Seamless from beginning to end. I have used IMemories twice and the have been great. I now have videos and pics on line for the whole family to enjoy.
Good morning, the recordings came out nice, but I am having trouble downloading them.
I love my memories being on line when I want to watch them. Some of my memories play and then stop. I want to ask about why they do that.
Student films (8mm) I had made in 1969/1970 were successfully digitalized by iMemories. And one family reel with footage in Newfoundland in the early 1960s was also converted. I was able to easily download all the converted clips to my laptop and then send them out to family members.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

