iMemoriesReviews 12,056

My first contact with imemories was easy to complete via their clear instructions. After the work was completed on my negatives and returned, I was overwhelmed by the careful work that went into developing the best pictures from the old negatives using the latest tech. Developing equipment.
My second box of developed negatives arrived exactly like the first batch: Beautiful and very well developed. I had a question as to "Why a DVD was not incorporated in this box as it was in the first order."? I submitted this email request on May 23, Sunday & on the morning of Monday, May 24th. My request was answered by Kristin, a member of the Customer Service Team. The response was cordial, very well delivered and completely explained the mechanism in which to place my order for a DVD.
Overall, I am totally satisfied with the way your company does business and for the excellent Customer Service provided.
For the above reasons, I will continue to do business with you.

The movies on line look horrible. I don't think my tapes looked that bad. I expected to get my copies sent to me on a thumb drive or something. I didn't expect to have to download it to my computer. Any DVD's I burn from my computer are going to look awful. I originally asked for my VHS tapes to be converted to DVDs. After ordering I found out that is costs alot extra for DVD's. I also didn't know that I was going to have to pay to keep viewing them on line. I have to pay you for storing my movies. I am just not happy at all with my order.

I'm very disappointed with this service. The scans were very low resolution and a 16mm film that I asked them to scan that had an optical soundtrack came out with a LOUD 60 Hz hum which was not in the original. They tried to equalize out the hum, but just couldn't get it out. Apparently they don't know how to correctly sample optical soundtracks. I imagine if you have low expectations and the films you want transferred or not that important to you that this service would be satisfactory for the uncritical eye. But not for me.

I was completely freaked sending my 35 plus years of VHS and 8mm family memories. The shipping and following was the hardest part; it was good, slow, and once iMemories received the package, I was relieved. Production time to convert was quite good, and the communication was excellent. Once they transformed the videos to digital, they were put up in your own account, and then the fun began! WoW... things you forgot and moments that last a lifetime can be watched with ease from any device. There were a couple of video-tracking issues due to age, and I brought it to their attention, and within days, they were able to correct them. Once they confirmed that all videos were viewed and satisfactory, the originals are returned, which I just received yesterday. Overall, my experience with iMemories was exceptional. I am preparing to send my parent's old film from the early '60s, and 70's to be converted next. That will be a real treat to share!