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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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Hawaii
1 review
0 helpful votes
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Great experience
June 1, 2021

Great experience! Love the app for viewing and downloading.

Date of experience: May 31, 2021
Virginia
1 review
0 helpful votes
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Good experience
May 31, 2021

There was Good communication and quality work from iMemories

Date of experience: May 31, 2021
Illinois
1 review
0 helpful votes
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Should have done it earlier!
May 31, 2021

Easy process! Happy with the results! Will add more as needed.

Date of experience: May 31, 2021
New York
1 review
0 helpful votes
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Pleasant experience
May 31, 2021

I know i was more nervous about the beginning of this experience than they were - but when i recieved the home movies in my email and watched i was pleased - though i thought i would have received a hard dvd of my movies when they shipped back the orginals - i do have the storage package with them and will try to figure away on my own to burn some dvd's for my family members even if it means getting an external dvd/cd componant for my laptop.

Date of experience: May 31, 2021
Florida
1 review
0 helpful votes
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My old Memories
May 31, 2021

The digitizing of my VCR tapes was a good experience. I have yet to do any editing & have them transferred to DVD. Breast cancer snuck up on me so until I'm feeling well enough to do some edit & cut I will be purchasing a monthly membership.

Date of experience: May 31, 2021
Pennsylvania
1 review
0 helpful votes
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Home videos RHGIII
May 31, 2021

So far so good! Great to see these old videos.
The downloading to my computer and then to an external hard drive takes a very long time. Could be it internet service but that's a little frustrating

Date of experience: May 31, 2021
Massachusetts
1 review
0 helpful votes
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It was awesome
May 31, 2021

It was fast and easy to download our videos. I would recommend it any one.

Date of experience: May 31, 2021
Florida
1 review
0 helpful votes
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Should have done this sooner!
May 30, 2021

I am sooo glad I finally did this! I have had these for many years. When I found i memories I knew now was the time. I couldn't figure out the cost, but they were willing to work with me on that. Letting me only do part of the order at a time. My family has really enjoyed watching the films. One film was not able to be seen so they reimbursed me. I love it!

Date of experience: May 30, 2021
California
1 review
0 helpful votes
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Somewhat Satisfied
May 30, 2021

The VHS tapes and photo slides conversions were good but I got practically nothing off 2 reels of 8mm movie film. Having the digital downloads is a nice feature. The disc I bought was shipped quickly and all my items were returned safely as promised.

Date of experience: May 30, 2021
Nevada
1 review
0 helpful votes
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B Memories
May 30, 2021

Send a lot of old videos to digitalize. My kids have had a great time watching them!

Date of experience: May 30, 2021
Colorado
1 review
0 helpful votes
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Important Family Videos
May 30, 2021

Thank you IMemories! I couldn't be more happy. My father passed away last year and these videos are so nice to have to be able to reminiss, hear his voice and laugh, and see him. I am so glad he recorded vacations and family moments, (even though I probably didn't like it when I was kid lol) I'm so grateful to have these and will cherish then forever! I will recommend friends and family to IMemories all the time. Everytime I called, your staff was so very helpful from start to finish. Thank you so much everyone, I will be back for sure!

Date of experience: May 30, 2021
New York
2 reviews
0 helpful votes
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I am so thankful that I can preserve my precious baby memories forever now. Thank you oh so very much!

Date of experience: May 30, 2021
Iowa
1 review
0 helpful votes
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Excellent work.
May 29, 2021

I had these VCR videos since my kids were born and now my wife gets Alzheimer so I need them and me to remember her mom as she really is.
Now I can see it on my PC.

Date of experience: May 29, 2021
Texas
2 reviews
0 helpful votes
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Family Memories
May 29, 2021

Most of the videos were of my daughter from the time she was a baby through jr. High. The 8mm were from the 50's and 60's of my family and childhood.
It is so nice to be able to share these with my siblings who are living far from each other. I am so happy to be able to be able to dounload them and keep
Them for our grandkids to be able to see! It was one of the best things I have done. Thand you iMemories for doing such a great job!

Date of experience: May 29, 2021
California
1 review
0 helpful votes
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Invaluable Time Saving Service
May 29, 2021

I had 40 old Hi 8 tapes of my kids growing up and family gatherings. I could never find the time to convert the tapes to a digital format even though I have the equipment to do so. My daughter suggested that we transfer the tapes as a birthday gift. We decided to use iMemories because they were less expensive than the competition. They did exactly what they said they would do. They sent us a box with return postage and we sent off our cherished memories. Within a few weeks, they started posting our tapes in digital format for downloading. The process was straight forward and the files were easy to download. I now have my 30 year old tapes in a format that are not going to deteriorate over time. I can now share copies of them with all of my kids. Within a few weeks after receiving my files, they returned the original tapes in good shape. Highly recommended.

Date of experience: May 29, 2021
Minnesota
1 review
0 helpful votes
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I converted two very old 16mm film reels to digital and had DVD made, all through IMemories. They did an excellent job, including taking extra care to adjust lighting in one very faded sequence. I recommend them highly. This is the third or fourth time I have used IMemories and always had outstanding results.

Date of experience: May 29, 2021
New Jersey
1 review
0 helpful votes
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Amazing customer service!
May 29, 2021

I am so happy I decided to use this service. I considered other options, but I am very pleased with iMemories! They made the process so simple and I even received personal emails from customer service, both answering my questions and just making sure I received my orders. 10/10 recommend.

Date of experience: May 29, 2021
New Hampshire
1 review
0 helpful votes
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Mostly great
May 29, 2021

Love having my videos digitized! I had about 30 videos and about 28 of them turned out perfect. However, with two of them the sound was 30 seconds ahead of what the video was displaying. A little annoying but overall I am very happy with the decision to digitize!

Date of experience: May 29, 2021
Michigan
1 review
1 helpful vote
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Imem
June 28, 2021

Ok. Don't feel I got all the benefit of the experience.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2021
Maryland
1 review
0 helpful votes
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Memories
May 29, 2021

A bit pricey, but how do you put a price on being able to see and share videos and pictures of your loved ones who have passed away.

Date of experience: May 29, 2021