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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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Colorado
1 review
4 helpful votes
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Not very happy
July 5, 2021

I wanted DVD's of my video tapes and a thumb drive for each. I paid for them. I got nothing but emails saying to go to the cloud to retrieve my material and make my own! I have no idea how to do that. This isn't what I thought I was buying.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2021
Ohio
1 review
0 helpful votes
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Half of the people in the copied films are no longer with us and I am so happy to visit with them once more.

Date of experience: June 5, 2021
Illinois
1 review
0 helpful votes
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Conversion of 8mm film
June 5, 2021

All went smoothly. Old 8mm films converted just as promised. Good turn around time for shipping, converting and returning ordered discs and returning of old film.
Thank you for a job well done.

Date of experience: June 5, 2021
Texas
1 review
0 helpful votes
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IMemories Experience
June 5, 2021

My experience with iMemories has been excellent. I enjoy seeing my photos more often than before they were converted.

Date of experience: June 5, 2021
Pennsylvania
1 review
0 helpful votes
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Top Notch
June 5, 2021

Everyone helpful and professional. Felt confident my memories would be cared for and delivered as promised

Date of experience: June 5, 2021
South Carolina
1 review
0 helpful votes
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Excellent job!
June 4, 2021

IMemories did a phenomenal job with my home movies. It was so easy to order my shipping box and package my movies in and send them right off. The customer service was excellent. It didn't take long to receive my first digitized movies. I received my movies back in excellent condition. I highly recommend using this service. Its affordable and easy and I loved the results. Excellent job, I would definitely use them again.

Date of experience: June 4, 2021
New York
1 review
0 helpful votes
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Fantastic service
June 4, 2021

I'm so glad I chose iMemories to digitize my mini vhs tapes. I chose this company because of the great reviews and the user friendly interface.
I honestly didn't know what was on them. I somehow inherited a box and dusted it off. After research, I chose this company, and have since referred a dozen people.
Now, my entire family is grateful. We are all reliving moments of our past with tears flowing because no one remembered these tapes even existed.
Plus, they even ship them back, and send follow up emails the whole time.
Thank you iMemories! Big, HUGE thank you!

Date of experience: June 4, 2021
Illinois
1 review
3 helpful votes
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Wasted money
July 4, 2021

I really thought i would get a disc to keep with my order. It looks like you have to pay money every month to look at your memories. I won't be using this site again.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2021
Texas
1 review
0 helpful votes
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Unique
June 3, 2021

Hundreds of slides have been converted going back to the 1950s. My experience with memories has been wonderful. I am still in the process of having more converted.

Date of experience: June 3, 2021
Minnesota
1 review
0 helpful votes
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Great Work
June 3, 2021

It cost me some money but! The memories are so worth it! You did a good job!
Thank you

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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MEMORIES
June 2, 2021

I am so glad we had these memories transferred so future family members can enjoy them as well!

Date of experience: June 2, 2021
Texas
1 review
0 helpful votes
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Beautiful work!
June 2, 2021

My memories were converted and the DVDs that I purchased were beautiful! I didn't expect them to be in a nice case with tidbits of photos from the tape. I wish I would have gotten a few more and shared the shipping.

Date of experience: June 2, 2021
Pennsylvania
1 review
0 helpful votes
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Perfect
June 2, 2021

Only thing is it took to long. Was confused of which one to mark when it wanted you to have it downloaded it not

Date of experience: June 2, 2021
Missouri
1 review
0 helpful votes
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Porter's Family History
June 2, 2021

Excellent! We mailed our tapes in and were a bit nervous. When we received them in a timely fashion, we were thrilled with the results! Thank You!

Date of experience: June 2, 2021
New York
1 review
0 helpful votes
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My videos
June 1, 2021

Great experience! Everything was on time and moved quickly. I especially liked that I can track the progress. Thank you for bring my memories back to life! Would definitely recommend it and use you guys again!

Date of experience: June 1, 2021
California
1 review
0 helpful votes
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Recovering Memories
June 1, 2021

I really wanted a way to restore my old movies and vcr tapes. When I talked to a representative the first time, I knew I wanted to do this. I am not very computer savvy and each time I talked with somebody it was cordiaI, and gave me all the help and information needed. Each time I have called it has been the same. I am so happy I get to talk to a person when I call and have never regretted doing this. I can't wait to find my missing film to add to my collection.

Date of experience: June 1, 2021
Texas
2 reviews
0 helpful votes
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Delivery
June 1, 2021

IMemories continues to be courteous and efficient. I've been slow in my reviews because of surgery, so I haven't had the chance to check the albums. Thank you for your patience.

Date of experience: June 1, 2021
Oklahoma
1 review
0 helpful votes
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Well Done
June 1, 2021

The entire experience was positive. 8mm film was processed and returned in a timely manner. Very happy with the results

Date of experience: June 1, 2021
Texas
1 review
0 helpful votes
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Completely Satisfied
June 1, 2021

I am so so so glad I did this. Movies I haven't seen in years, I can now watch anytime I want. From when my kids were born, and seeing people that have passed on. My heart is full.

Date of experience: June 1, 2021
Illinois
1 review
0 helpful votes
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Amazing work by I-Memories
June 1, 2021

Incredibly easy, professional and detailed process. Could not be happier with the experience.

Date of experience: June 1, 2021