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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

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7,376 reviews

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California
1 review
1 helpful vote
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Memories
July 24, 2021

We finally had our old DVD's converted to digital, it feels good to know that all those events/childhood memories are saved and so easy to access and share after all these years.

Date of experience: July 24, 2021
Nebraska
1 review
0 helpful votes
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Very happy with my films
July 24, 2021

IMemories did a very good and quick job with my films. I was able to download the films onto my computer and from there I can send them to relatives.

Date of experience: July 24, 2021
Texas
1 review
0 helpful votes
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Unable to do audio
August 23, 2021

I was totally unaware that you couldn't do audio. I never would have authorized that much money for what i got i definitely was bagged!

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2021
Patty S. — iMemories Rep
over a year old

Hi Donald,

You are correct, we don't process audio only cassettes or reels. We process most video formats but not audio only. You weren't charged for these items and apologize for the inconvenience. Please call us with any questions you might have. 1-800-845-7986

Pennsylvania
2 reviews
0 helpful votes
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Absolutely terrific!
July 23, 2021

They all turned out great!
Ordering USB's for family and friends.

Date of experience: July 23, 2021
Missouri
1 review
0 helpful votes
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Not happy
August 22, 2021

Electronic version was good but for the price of $500.00 I thought I was getting both. I still need DVDs.

Date of experience: July 23, 2021
Colorado
2 reviews
0 helpful votes
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Great
July 23, 2021

Great job, got them all back & happy to have them in digital form.

Date of experience: July 23, 2021
California
1 review
0 helpful votes
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Convert VHS to digital
July 23, 2021

Did a great job, but beware even if the tape is not full they charge the same price as a full tape.

Date of experience: July 23, 2021
Colorado
1 review
0 helpful votes
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Restored VCR tapes
July 23, 2021

The experience in all was great. I'm not familiar with many things so when I called they helped me with all my questions.

Date of experience: July 23, 2021
New Jersey
2 reviews
0 helpful votes
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Holding my videos hostage
August 22, 2021

I paid over $100 to get several tapes transferred and now that my one month free member is over I have no way to access them online anymore. I am trying to buy a monthly subscription but the site won't let me. I need to be able to view my videos yet IMemories won't let me?!?!

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2021
South Carolina
1 review
1 helpful vote
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Sallie's Memories
July 23, 2021

The entire experience was seamless, from receipt of the FedEx box to the return of my originals. IMemories kept in touch throughout the process by email.

Date of experience: July 23, 2021
Florida
2 reviews
0 helpful votes
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Heartwarming
July 23, 2021

The process was well explained and easy. Results were beautiful.

Date of experience: July 23, 2021
Arizona
1 review
0 helpful votes
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Poor service
July 22, 2021

I did not receive any in person counter service and my original packing materials were not returned.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2021
Pennsylvania
1 review
0 helpful votes
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Quick, easy, awesome process
July 22, 2021

I had boxes and boxes of old slides needing to be converted... iMemories made this such an easy process! I LOVE it! I ordered CDs for my family. We are getting to look at pictures from the 1960s that were forgotten about! Such treasures!

Date of experience: July 22, 2021
Massachusetts
1 review
0 helpful votes
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Memories saved!
July 22, 2021

Sadly not all my VHS tapes could be saved but those that were look good. Thank you!

Date of experience: July 22, 2021
South Carolina
2 reviews
0 helpful votes
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Great job
July 22, 2021

It was so easy to get my vhs tapes converted to digital. They sent me the box to put them in and it didn't take long for them to digitize them and then they sent my tapes back to me.

Date of experience: July 22, 2021
Texas
1 review
0 helpful votes
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Old Home Movies
July 22, 2021

Fantastic experience!
IMemories is incredibly professional and communicated clearly each step of the way to convert our 50+ years old Super8 home movies. They handled everything with care and the result was great! I highly recommend iMemories!

Date of experience: July 22, 2021
Massachusetts
2 reviews
0 helpful votes
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Great service
July 22, 2021

Very quick and easy process. I highly recommend converting all old family videos and pictures to digital format for easy viewing.

Date of experience: July 22, 2021
Illinois
1 review
0 helpful votes
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Old memories brought to life
July 22, 2021

I had old 8mm tapes from 20 years ago. Had some converted to dvd years ago but even now that is almost obsolete. Sent them all in to iMemories and was so happy I did. I can access all the old videos in my phone or the website. I also downloaded them on an external hard drive, which the company helped me to navigate the process! Can't wait to give them to my kids for Christmas!

Date of experience: July 22, 2021
Florida
1 review
1 helpful vote
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Old movies
August 20, 2021

I like the way things were shipped and handled. I liked the fast turnaround on the 67 vhs and other more recent formats. Since I transferred format to format myself over the years, from 8mm to VHS to video 8 and dvd, the quality of my work was a lot clearer than iMemories transfer. I would think the new equipment of today, would do a fine job of reproduction. I was disappointed to find large pieces of film missing. A couple of things we know where on the tapes were not there on the transfer. 3 stars only.

Date of experience: July 21, 2021
Florida
1 review
0 helpful votes
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I loved imemories
July 21, 2021

I love this service. They really did a great job with the videos of my children from the 80's. I am now going through other videos.

Date of experience: July 21, 2021